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PreFlight Boston Logan Airport Parking

Located at: 111 Eastern Ave., Chelsea, MA, 02150

5 out of 5 stars

Rating from 539 Customer Reviews

  • Located just 2 miles from the airport
  • Self Park
  • Open 24/7
  • Uncovered Parking
  • 24 Hour Security
  • Free Shuttle
  • Luggage Assistance
  • Complementary Snacks Newspaper
  • Insurance
Get Your Coupon Code Now!
Friendly Reminder: Bridge Closed: Please see specific directions included on your customer voucher.

Save with Short and Long-Term Boston Logan Airport Parking Rates

Benefits & Amenities

  • Open 24/7
  • 24-Hour Security
  • Free Shuttle
  • Self Parking
  • Uncovered Parking
  • Luggage Assistance
  • Free Paper/Snacks
  • $100,000 Flight Insurance Included
  • Free Parking Rewards

Start Your Trip Worry-Free with Off Site Parking for Boston Logan International Airport

PreFlight Logan Airport Parking - Boston is your premium offsite airport parking facility servicing Boston Logan International Airport (BOS). With 1,500 outdoor parking spaces, our self-park facility will provide you with a safe, fully gated and well-lit place to park your vehicle while youre out of town. When you arrive, our friendly staff will direct you to a convenient space in our lot, and our shuttle driver will meet you at your vehicle in a matter of minutes. Well help you with your luggage, and take you to the airport terminal, quickly and hassle-free. Upon returning, theres no need to call us. Our complimentary shuttle service runs every 5 minutes. Were happy to accommodate you24 hours a day, 7 days a week, 365 days a year.

Boston Logan International Airport Park and Fly Reservations Are Risk-Free

What happens if your travel plans change? No problem! You can always change or cancel your airport parking reservation later. We also carry a "No Cancellation Fee" policy for cancelled flights.

Lot Notices

The daily rate is for one car space. You will be charged extra if you have an over-sized vehicle or use more than the standard car space for parking.

Airport Parking Map & Directions for PreFlight BOS
    Driving directions (Do not use the directions from Google Maps! Use the directions below): Route 1A Southbound: Take 1A South to Curtis Street (2nd right after Starbucks). Make a right at the end of the street onto Chelsea Street. Make your next rig
    US1 Southbound: After entering Revere, about one mile after the Route 60 exit, take the exit for Route 16 West. Immediately cross Route 16 to the left-turn lane. At the first set of traffic lights, take a left onto Webster Avenue (at Russo Tux Shop). At t
    Route 16 East: After passing the Wellington MBTA station in Everett, follow Route 16 East for 2.1 miles and turn right at the traffic light onto Webster Avenue (at Flooring America). At the end (1/2 mile), turn right onto Eastern Avenue. PreFlight Parking
    Route 16 West: From Revere, follow Route 16 West until you pass the entrance for Route 1 South. At the next traffic light, turn left onto Webster Avenue. Take Webster Avenue to the end and make a right. PreFlight will be 6/10 of a mile down on the left.
    I93 Southbound: Take Exit 31. At the traffic light, turn left onto Route 16 East. Follow route 16 for 4 miles and turn right at the traffic light onto Webster Avenue (at Flooring America). At the end (1/2 mile), turn right onto Eastern Avenue. PreFlight
    I93 Northbound: Stay in the left lane and follow signs to the Tobin Bridge, Exit 27. Proceed onto the Tobin Bridge and take the Beacon Street exit. Proceed through the stop sign at the bottom of the exit ramp and take a right at the first traffic light on
    Tobin Bridge: Proceed onto the Tobin Bridge and take the Beacon Street exit. Proceed through the stop sign at the bottom of the exit ramp and take a right at the first traffic light onto Williams Street. Proceed on Williams Street for 3 lights (during thi
    I-95 Southbound: South of Topsfield, Route I-95 and U.S. 1 split. Take Exit 44 onto Route 1 Southbound. After entering Revere, about one mile after the Route 60 exit, take the exit for Route 16 West. Immediately cross Route 16 to the left-turn lane. At th
    Driving directions (Do not use the directions from Google Maps! Use the directions below): Route 1A Southbound: Take 1A South to Curtis Street (2nd right after Starbucks). Make a right at the end of the street onto Chelsea Street. Make your next rig
    From Airport: Follow signs to airport exit/1A north. Take the first exit, 145/Bennington/Chelsea. Turn left at the traffic light at the end of the ramp (be careful NOT to make a U-Turn back to Logan). Follow Neptune Road to the second stop sign and ma
    Callahan Tunnel: Tunnel is Closed, Follow signs to I-93 North: Take Exit 31. At the traffic light, turn right onto Route 16 East. Follow route 16 for 4 miles and turn right at the traffic light onto Webster Avenue (at Flooring America). At the end (1/2 m

GPS Users

latitude -71.0218
longitude 42.3894

Get directions from your address with Google Maps:

Please be aware that navigation systems vary and are not guaranteed to take you directly to the lot.

Contact Us

PreFlight BOS

111 Eastern Ave., Chelsea, MA 02150

Direct:
617-723-1114

Reservations:
1-866-922-PARK (7275)

Showing the newest reviews:

Recommended - Verified Reviews
5 out of 5 stars

Rating from 539 Customer Reviews

90% recommend PreFlight BOS
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Parking at Preflight in Chelsea Ma.

    The drivers here all do a great job with my bags, and are pleasant to talk to coming and going from the Preflight facility.
  • James from Leominster, MA
    Posted on January 17, 2016
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great way to Park

    I use Pre Flight every time I go to Logan. The best service and the best price around. Great staff and always so helpful.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is not the first time using Park Fly. Parking our car at Park Fly is the easiest way to get to the airport and by far the easiest way to get from the airport back to our car after our trip is complete.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Urvi from Shrewsbury, MA
    Posted on November 03, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Awesome and quick service.

    Service was awesome. Our parking and route to the airport procedure took less than fifteen minutes. It was really quick on reaching airport and coming back from the airport, we got shuttle in less than five minutes and we were out with our car on back home in within fifteen minutes.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    frequent parker

    No hassle parking and quick shuttle service when departing. Quick pick up at Logan and direct drop right at the car. Easy checkout with prepay.
  • Linda from Medford, MA
    Posted on September 29, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Lynn

    Love using this service for flights ... super easy!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Stress free long term parking.
  • Donald from Middleboro, MA
    Posted on July 26, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Have been using this Facility for business travel secure lot shuttle drivers are always pleasant and help with luggage this is how a service should be run.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great perking close to Logan
  • Karen from Middletown, CT
    Posted on July 10, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Exceptional customer service

    We can&#039;t say enough about the generosity and kindness of the staff, particularly one individual who went well above and beyond to provide us customer service. After returning from San Diego and a long day of traveling, my husband drove into a curb and damaged our tire beyond use. Without going into the lengthy story, we needed to get to a tire shop to get a replacement tire. The gentleman helped us to locate a place, drove my husband there to see if they could help us, brought him back to the lot where my son and I were waiting, then drove my son and I over to the tire store when AAA would only take on person in the tow truck. Though it was a long night, we did get home that evening all because of his time and concern. Thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Steven from Gorham, ME
    Posted on June 17, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Lynn from Ayer, MA
    Posted on June 11, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Wendy from Rockport, MA
    Posted on June 03, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was happy that you allowed me to check in half hour earlier than my reservation and did not penalize me.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was the first time we had used your services. Everything from the reservations online to the pick up and drop off was very efficient and organized. We will definitely use Pre Flight again. Thanks for making this part of our trip so easy!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Felt Safe, Woman Traveling Alone Late at Night

    I booked a reservation because I was arriving to Logan around midnight and the bus to Maine was no longer running. I was a little concerned being a lone female, but Preflight was excellent. I was picked up at my car immediately upon parking, taking easily to the airport, the shuttle was there within five minutes of my exit from the airport and they took me right back to my car. I felt very safe the whole time, and I am very grateful for that. So is my husband.
  • John from Putney, VT
    Posted on May 27, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Level of Additional Charges &amp; Potholes

    Due to the timing of our flights we ended up parking for 6 hours longer than the pre-booking arrangement and were charged and additional $16.00. When we questioned the appropriateness of this fee, given events outside of our control, we were told any additional parking for greater than 4 hours is billable for an entire day. This pricing and the inability to take flights changes into account seemed excessive, especially since we pre-booked and pre-paid. In addition, the upkeep on the parking facility is in need of work, there are numerous pot holes many of which were unavoidable by the shuttle driver and to our vehicle as we were leaving the premises.
  • Leslie from Jamestown, RI
    Posted on May 24, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • John from Albany, NY
    Posted on May 22, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was the second time I have used the PreFlight long stay parking facility at Logan Airport and I will be using it for all future flights out of Boston. The staff are very friendly and you never have to wait more than a few minutes for one of their many shuttle buses to take you to the departure terminal which is approx 10 minutes away.
  • Kathleen from Brockton, MA
    Posted on May 20, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Donald from Danvers, MA
    Posted on May 19, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good choice for off-airport parking

    A little out of the way but otherwise a great option for long-term parking at Logan.
  • Lynn from Ayer, MA
    Posted on April 05, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    When I departed the airport, I saw the shuttle pass by &amp; thought I would have quite a wait. But the next one came in a couple minutes. Excellent service!
  • Allan from Foxboro, MA
    Posted on April 04, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

    1st Time &amp; Charmed

    First time using PreFlight. Everything went smoothly and far more efficiently than I could have imagined. I&#039;ll definitely use their services again when I need to park and fly.
  • Donald from Newport, RI
    Posted on April 03, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • David from Lowell, MA
    Posted on February 24, 2014
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were particularly pleased with the person at the check-out booth who was quite patient and friendly when we could not immediately locate our voucher.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Easy Access Parking

    This was the first time we parked at PreFlight. We used the prepaid reservation system which certainly relieved any anxiety about finding parking before the flight. The shuttle service was quick and efficient. We would definitely use PreFlight again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The directions on the site to find the parking were great. We parked and within minutes were on a shuttle headed to the airport. When we returned we waited less than 5 min for pick-up and delivered right to our car. Probably easier than airport parking and defiantly less expensive. Thanks!.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Leonard from Stratham, NH
    Posted on December 10, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very convenient, very efficient, and very cost effective. I will definitely use you again. My only complaint is the van we were in on the ride to the airport seemed to be in desperate need of new shocks - not very pleasant at all.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    need new shocks in the shuttle buses that pick up and return you to your car. It is not a comfortable ride, especially sitting in the back of the shuttle bus. Overall it is quick, easy and cheap when you pre-book the reservation.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Check out was a little slow, the attendant seem to have difficulty find our reservation, once it was found we were on our way
  • Tai from Salem, MA
    Posted on November 11, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very satisfied family with a baby.

    This was our first time using ParkRideFly. We have a baby and were trying to figure out how to get the baby to the airport via cab from our home. None of the cab companies had carseats and we did not want to bring ours on the plane. Once we discovered ParkRideFly, reservations were easy to make and the process at the airport was seamless. We will definitely use ParkRideFly every time we go to Logan - it&#039;s cheaper than a cab, the service was great and it allows us to drive in ourselves.
  • Jane from Coral Gables, FL
    Posted on November 08, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Difficult to Find, Difficult to Understand

    Very difficulty to find the facility. The lack of English speaking skills among the staff made it impossible to comprehend directions over the telephone. Route to and from the facility to the airport very convoluted, particularly for a non- Bostonian driver. No native English speakers available. Shuttle buses old and dirty.
  • Herbert from Warwick, RI
    Posted on November 08, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A most pleasant experience... our parking spot was pointed out to us, so we didn&#039;t have to search for one, and a bus immediately came to our car. The shuttle operator loaded our luggage into the bus, drove us to the airport and unloaded it as well. Shuttle was waiting for us when we returned and brought us directly to our car. PERFECT SERVICE!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Boston Logan

    Very efficient. Pleasant staff.
  • Ginger from Watertown, MA
    Posted on October 30, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very fast, and LOVE the shuttle, comes often and quickly! And I loved being picked up and dropped off right at my car.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Even though I have high expectations, PreFlight continues to exceed. What a fantastic experience, as always.
  • anthony from Lynn, MA
    Posted on October 12, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Maribeth from Gloucester, MA
    Posted on October 06, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Janet from Topsham, ME
    Posted on October 01, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    What a great alternative to driving into Boston the night before and spending over $250 for a hotel that will allow you to leave your care there during your trip and only runs a shuttle every half hour to and from the airport. This was great and will be my way to fly out of Boston from now on!
  • Elena from Manchester, MA
    Posted on September 27, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Both drivers were pleasant, helpful and polite. I will definitely use your facility all the time now!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Leslie from Harwich, MA
    Posted on September 22, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    In the nick of time

    I was running late and although I prepaid for parking I was planning on parking directly at the airport to save time. My car was rerouted alittle and I decided to take the risk and go to the prepaid lot. I was quickly directed to an open spot and picked up immediately. I made my flight no problem - what a relief!
  • Thomas from Durham, NH
    Posted on September 01, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was pleasantly surprised all around. I had used another off-site parking service several years ago and was not impressed. Everything about my experience this time was very favorable. I prefer, when possible, to fly out of Manchester but knowing this parking service is available will make me less resistant to using Logan. Thanks for a hassle-free experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything went quickly without any issues. Would highly recommend. Only concern was the size of the parking spaces; quite small.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • David from Fitchburg, MA
    Posted on August 20, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great experience

    A very pleasurable experience. Our car was dead on return and a mechanic quickly got us going. Definitely would use again and recommend to anyone.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Upon our return to our car following our trip on Wed. July 31 at 9:15 PM, we found that the car was covered in cement due to resurfacing construction. Not what I expected.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    My first experience was very pleasant - just as promised the shuttle was there immediately to take me to the airport. On my return I was in the wrong place but was picked up very quickly after I got to the correct pickup. I was taken right to my car and check out was very fast. Will recommend and use again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    easy in and easy out. Quick phone call to let them know I was ready for pick up and they were there within a few minutes. Have used Preflight in the past, and will again in the future. Hassle free experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Glen from Leominster, MA
    Posted on July 07, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Highly Recommended

    Easy In &amp; Out Plenty of shuttles available with pleasent professional drivers Good price and tremendous service Easy website signup Definately recommend for flying out of Logan
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Cornelia from Spofford, NH
    Posted on June 27, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Helpful Staff

    On arriving at the Chelsea facility, I discovered that the brake drums on my car had rusted. The staff was extremely helpful and patient as I arranged for AAA to pick up the car and my daughter and I and deliver us to New Hampshire. So, in truth, my check out was not &quot;quick &amp; efficient&quot;. In my confusion I miss-placed my parking stub also!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • Ross from Plymouth, MA
    Posted on June 02, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Better than Logan Economy parking

    This is the first time I&#039;ve used PreFlght and I will use it again. Someone gave me a coupon that saved another 10% and it made the savings over the Logan Economy parking enough for me to try it and I am glad I did. The shuttles run much more frequently so even though it is a farther away overall it is faster and less expensive!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very quick and efficient - no waiting around for the bus either on the outbound or return journey. Wuuld use them again.
  • Noel from Harrisville, NH
    Posted on May 25, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your service is very efficient and your staff is helpful and friendly. First time we used Preflight, but we will be back!
  • Robert from Northbridge, MA
    Posted on May 23, 2013
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is our second time using your facility. We will use it again and recommend it to our friends.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great, felt safe and well-handled.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Efficient - it was 4:30am - so just needed to get where I needed to
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I found your service very convenient and cost-effective. I certainly plan to use you in the future.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This the 7th year I've used ParkRideFlyUSA and recommend it to all my friends. I've never had any problems and find it very helpful to makeing getting to and from the airportmuch easier.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We love it. It is easy and convenient. We tell friends about it often.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We have used this service in the past and won't hesitate to use it in the future
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Fantastic Service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I enjoyed your service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A very efficient and helpful operation.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Easy and excellent customer service, thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Friendly and helpful staff. I'm sitting here trying to think of a suggestion and I can't. Good experience. It will be even better, some day, when the roads and bridges are all fixed and the ride is smoother.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    have used the facility for quite a few years now, and will continue to do so.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    #3. Delays due to bridge unexpected, so we had to "hoof it" when we got to Logan. #4. Reservation marked ParkRIdeFly but Shuttle at airport said Preflight, so we missed it several times not knowing it was the same thing. Maybe make that clearer on reservation. I know now it was on the green parking reminder. #5. Totally my fault--I didn't know we had to show the little card, I thought just the email reservation. Hence I held traffic up while I tried to find the little card. Maybe emphasize more how important it is to keep that?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was great--I'll definitely use it again
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was great. The parkridefly website was a bit confusing because of the three facilities in Boston. Hard to differentiate between them. Would be nice to see a single map showing all three locations relative to the airport.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I found this very efficient and reasonable for a short trip. Much cheaper than a cab. The system was great. I had no wait at any time. I was really impressed with your systems.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great price and great service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The two gate attendants & the driver, on the Midnight shift, 9/15/12, were outstanding. I misplaced my Preflight parking ticket(I found it when I got home, another senior moment). They did not read me the riot act. They were courteous & professional. Please say thank you to both of them. J Brock
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is not our first time parking here but it is the first time we had an unusually long wait for both delivery to the airport ... van made 3 - 4 loops around the lot (at 4AM) to pick up several other dawdling passengers (perhaps the van driver should have said "I'll be back in 5-10 mins to get you... these people have already waited that long), and then the van pickup to return us to our car was longer than ever in the past, a total of 43 mins from disembarking (12:10 AM) to arrival at car (at 12:53 AM). Our plane did land 15 mins early, however despite NO checked bags we still did not get to our car / your lot until 28 mins AFTER SCHEDULED landing. As you can see from my times listed above, it was after Midnight and there were no luggage, traffic, or weather issues. It was late and we could have been home by the time we were eventually brought to our car. We were exhausted and frustrated so we did not ask for explanation, we just wanted to get to our car & be on our way home. As mentioned earlier, we've parked with you many times with very good service, so we will not let this, hopefully one time, delay-in-service incident prevent us from reserving again with you in the future (unless we have a similar delay in pick-up / drop-off experience again). Thank you...
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The first time l have ever use Preflight l was afraid cause we didn't know what to exspect but it was very nicee and safe. Someone to help with our luggage the bus was full and the driver of the first bus said the other bus would come shortly which it did and it was very good for us. Thank you so much.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Awesome
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We have used your parking facilities severl times in past and have always had professional and prompt service and we will continue to book thru you as long as we continue to receive such good service! Thank you
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your service proved remarkably easy to use -- very convenient. Funny how we expect problems, but it's a real pleasure when they don't happen! Thanks. David Lux
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    best ever
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very prompt user friendly and professional
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was great EXCEPT the shuttle is really bumpy like it has absolutely no shocks, which made the ride somewhat unpleasant.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your drivers were great, Emmanuel being one of them. We would definitely use your service again and we also recommend it to friends.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was great from start (email wtih 10% discount) to finish. Thanks! Oops, your question about overall satisfaction with this website reminded me of the only frustrating thing - the directions to the parking facility haven't been updated since the bridge was reopened. (It was.) Spent a lot of time trying to figure out if we'd need to detour as in the past as the website said that we would but then some of the directions it referred to were missing.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    There was no need for luggage assistance since we had only a small carry-on bag, but in the past, we have never had to put our luggage onboard ourselves. Great savings !
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very pleased with the service once I found the facility, but the directions getting to and from the site in Boston were very poor. Had it not been that I also did a google map, I would not have found it at first. When I came home, I asked for directions after paying and received a sheet of paper that promptly got me lost, causing me more than a half hour delay driving home. The luggage was not an issue for me as I had a small carry-on.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Service is plesant. The facility could use greater maintainance.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was pleasantly surpised at how easy and efficient the process was. I will not hesitate to use your facility on my next trip.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The problem we had was the email said Park Ride and Fly, just as your survey does ,but the van said Pre Flight. We watched 10 shuttles go by, spoke to a driver and called 3 times before we were finally told they were one in the same. We waited 1 hour to get a ride from Logan airport to the parking lot for Preflight. Very confusing and such a waste of time!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Place was easy to find and I could park quickly. The issue was the driver kept looping back to pick up peaple as they came in and waiting for them so it took 15 min before we left the lot. Coming back they were there in 2 minutes and it was very quick. This was the first time they took so long leaving
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The facility was very organized and very clean.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Grateful for service above and beyond the call of duty! I was arriving in the middle of the night for a flight. Due to bridge work my GPS could not get me to your parking facility. (And I did not have your paperwork on bridge detour with me) I called (fully expecting an answering machine at that hour) and your attendant stayed with me on the phone and talked me in to your parking area. I would not have made my flight otherwise. Thank you!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was as smooth as can be. It is not so easy to find without a GPS though - thankfully I had one. This is mostly because MA is so terrible about street signs.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great service. Your drivers were friendly, and the shuttle came quickly! We were very pleased.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your facility is very professional.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    1st time using facility; very friendly and professional employees. Very, very confusing upon return. "ParkRideFly" was written all over receipt, and "PreFlight Parking" was in small print. So many shuttles with similar names, we did not know which one to take. I showed my receipt to another shuttle driver, and he told me to look for a white shuttle with red letters. My 8-year old son remembered the correct shuttle was black, but since the driver said otherwise, I thought my son was mistaken. We watched several black shuttles pass us. Called the facility a couple of times, but it's obviously very difficult to hear at a shuttle/bus stop. Finally, I was able to ask, "You are ParkRideFly, right?" And the staff person said, "oh, no, no, we are "PreFlight". 8-year old memory for detail should be trusted. The whole ordeal added 45 minutes to our departure from the airport. Bottom line: the parking facility's name should be much more prominent on payment vouchers/receipt, and instructions on what to do upon return should be more clearly communicated to customers.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was our second time using your facility. The first time we had a little trouble finding the lot (pulled into the lot before you). First time, shuttle was old and bumpy; second time very nice. We found it very convenient and one of the best prices for us to get to airport and for leaving our car for a week.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The only issue that I had was that getting to the location I followed my GPS. I had plenty of time to spare only to find that their was a bridge out just a minute away from the parking location. We had to follow terrible detour signs that caused us to go in circles three times. I called the number for the paroling location to find out how to get there and was told that I needed to get back to the first detour sign and then they would guide me in. This caused great stress to us not being from the Boston area and we arrived late to park. My complaint is that it should be well known to everyone at Preflight that there is a MAJOR detour and I should have received some notification warning me of this. I would be happy to use Preflight again but this kind of thing should be part of the excellent service you showed in every other area. Thanks
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were very pleased with the whole process. Thanks!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The shuttle driver that picked me up complained that he wasn't getting tipped. After loading my own luggage into the shuttle @ the pick-up area, I didn't see much reason. Service-Industry folks that complain about tips to their Customers lose my business every time. I will be using Central Parking for all of my future business travel.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had a small problem location facility, but once I did staff and service were pleasant and very helpful with information.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The staff at Park Fly Ride Boston are exceptional. The ride to and from the airport were quick and comfortable. We waited no time for a shuttle and were helped with our luggage. My fiance and I came back from Mexico at half past midnight. We arrived in the parking lot to a dead vehicle because we left a map light on. The staff immediately came out with a jump pack and got our car started at no charge. Great service, will surely use again and again
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had no shovel and I was handed a newspaper to dig my car out of a 1ft snow. This , out of many times I have used this facility, was not the most pleasant experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    effiecient, and friendly
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great experience, which will be better when the bridge is back! Would be nice if I could use the coupon that I received when I printed out my Delta Boarding Pass. Seems silly that I get the coupon after my prepayment has been processed.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    we have used pre flight many times over the years. it so easy and convenient for us.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I never got to your facility--I only learned of the bridge out detour when I dashed out the door with the print out; The driving instructions from I-90 were wrong (there is no exit labeled Tobin Bridge) so I went first to Logan, found a space in Central Parking and counted myself lucky. There was no warning about the detour when I made the reservation, my GPS was taking me via the blocked route so, even though I left home in time to get to your facility 1.5 hours ahead of my flight, I never got there. Be sure, I will never use your services again and am now looking for ways to strongly caution people against doing so. I'm only sorry I can't give you zero stars.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy. Very fast. Very professional. I will use ParkRideFly again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The service is great! Due to the detour, I had to call the parking facility to guide to the lot. The person stayed on the phone with me to guide me to the lot. The staff was GREAT!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I have used your facility for years - quick, efficient and cost effective vs central parking.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It took about 10 minutes for the bus to arrive at my car when I first parked. Ordinarily, this would not have been a problem, but it was raining and I had to wait in my car for the bus to show up.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We received excellent service before and after our flight and our great driver even offerred us directions to get back on route 16 West without us asking. After being scanned and patted down by a rude and sarcastic TSA guard at Indy your customer friendly driver was a breath of fresh air and he was justly rewarded for his service both ways. I hope he is compensated accordingly as good help is hard to find.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent. The only delay was getting there because of the bridge construction project.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    What a mess!....I wandered around in the pre-dawn darkness trying to find Preflight. I would have missed my flight if I had not had a GPS.It is a lie that it is 2 miles from Logan. The lot was flooded and not at all well lit. I refused to park in the flooded and dark areas which caused a flap with the staff. I don't understand why I couldn't park in the empty spaces in the high and dry areas where there was some lighting. There was a VERY long wait for the shuttle on return and a long drive back to the Preflight lot.The van was very hot. One passenger said she felt ill. I'll never use your facility again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The name on your tickets is nowhere to be seen on your shuttle van.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Was very pleased except for the bridge being out.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I did not learn about the frequent flyer miles until I rode the van. There was no greeting. I booked online and paid a 3.99 fee or so, then when I was checking out, the attendent Asrat did not hand me the receipt and when I asked for it he seemed sketchy. The price I paid online was $80.94 and the receipt was only for $74.80. I asked if my credit card would be credited and he was sketchy, i.e. not willing to answer. I am travelling again in 3 1/2 weeks and I do not trust your organization. You are not that much cheaper than Long Term Parking and I know that I am being treated honestly....
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    every wasneat and orderly.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Never got out of an airport so quickly-waited less than 5 minutes for a shuttle on both ends of the trip
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    convenient, even with the bridge out,
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very good service. I was not greeted/instructed where to park upon entry, but that was not an issue.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Will be nice when the bridge is finished. The road taken now is terrible.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    good service but the wait @ the airport upon my return was way too long. rental buses came and went but no preflight. I waited about 30 minutes and needed to go out into traffic to wave the van down. However my truck was secure and all good. Just need better van pickup or drivers
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was perfect!! We will definitely use this service, especially in Boston AGAIN!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very impressed with the organization and quick pick-up in the parking lot.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Easy to use website and phone service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    good. were not helped with luggage on the way to the airport. but returning the driver was extremely helpful
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I have used your parking before and it works well for me.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    With the Charlestown Bridge out of service, there should have been a notice on your website to redirect traffic. This was our first time with you and it took a bit to figure out how to cross over to Chelsea. GPS was going wild
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Waited 45 minutes for shuttle back to parking lot, and took cab ($20) because the wait was too long.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had no luggage. The only negative remark I have is that I was dropped off at the Arrival level instead of the Departure level at the airport. I was traveling alone with no luggage but if my wife was with me I would have been much more dissatisfied.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Greate, A no brainer!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    fast, affordable, convenient!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I nearly missed my flight - the beginning of my first vacation in 5 years, because I could not manage to reach the lot duw to the bridge closure. I followed the detour signs for an hour only to end up in the same place only going the opposite direction. Manged to get aboard thanks only to a flight delay but since I could not check my bag, TSA threw-out every liquid product that I had packed. Thanks. The horrible access situation should be clearly and BOLDY highlighted on your web site. It might scare away customers but to not do so is a gross disservice and misrepresentation.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Although I gave the correct arrival and departure times I was charged another $15.- upon checkout. Apparently the owner of the lot uses different time tables than your company. Not a good deal and there was nothing I could have done to avoid this once I made the reservation with you. Apparently, one can make a reservation directly with the lot owner and get a much better rate. Which i will do next time. Cannot recommend based on my experience. I paid in the end double of what it would have cost if I had made a direct reservation with the carrier itself. MA
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very impressed with the shuttle pulling up by the car as I parked it, and with the speed with which the shuttle arrived when I came back. Friendly service, door to door - I would definitely use your service again!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything went very well.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The ride to the airport was actually very rough, but that was the fault of the roads, more than anything. The driver actually took a detour to make sure we'd all arrive at the airport on time. Much appreciated. But the location of your lot does not inspire confidence. I was also skeptical that the shuttle would really show up on our return. But it did, just like we were told. And it was wonderful to be dropped off exactly at our car. I'd definitely recommend.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very impressed! Very efficient and friendly operation. I will spread the word!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Quickly transported to and from airport. Driving directions VERY helpful...the more specific the better.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    On our departure the drive suggested we call for aspecial handy-cap van, which we did and service was veery good
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It worked well. The van was very bumpy. I don't know if it was the streets or the lack of shock absorbers. The bridge to the airport was under construction making the ride longer. Overall , very satisfied.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had no problems with your service. I was very satisfied. The only problem I had was navigating my way to your facility and then returing home. I do not own a GPS and I found the streets of Boston very daunting. Thank you; Robert L. Pippins Jr.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    While I do enjoy using your services, this particular time I was unhappy with the lack of detour signage to lead me to your location. After a bit of a tour of Chelsea and Revere, we did find our way to your location and made the transition to the airport in time to catch our flight. While you did sent me an email regarding the detour, I did not receive it in time for the departure. I am schedule to depart on several more trips in 2011, after this past experience I have been seriously contenplating useing a closer more convient parking facility for my future trips.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Took longer than i thought to get their and to the airport. Directions not clear, sign down on street.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your directions to your site were so bad that I missed my flight!!! and had to make other arrangements. I thought I was somewhat familiar with the territory, but it is hard to take a certain street when there are no street signs!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The bridge to your facility was closed for repair - it took me nearly an hour to find out how to reach you. You should have signposted a route.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The bridge being out until January 1012 was a surprise we had to call for directions your crew did get us to the lot after a lot of confusion. You need to update your on line directions to the lot to reflect the bridge being closed.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The wait at the airport was too long. Several of your competitors vans made an appearance and I had to call the office to get a ride.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very courteous and professional staff - this was our first time using your facilities and we will surely use you again. The only problem we had was we tried to sign up for your frequent flyer program but got rejected each time.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Hi- I had a very tough time finding the facility en-route to my flight. I was using a GPS system, and the route it stobbornly chose towards your lot ran to a bridge in Chelsea that is currently not in use- I had built 30 extra minutes into my pre-flight plan, but I was very nearly late for my flight- and easily could have missed it had I not by chance seen one of your vans on the street and followed it to its terminus! This was a very stressful experience- and as I had pre-paid for the parking I was in a tough position. Why is there no mention of this bridge being out on your web site?? All other aspects of the service were fine, but what a crucial piece of information was left out- this made me very unhappy with Pre-Flight...
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    All fine except when departing parking area and heading North after dark (e.g. North on Rt 1A to get to Rt. 1 north); it is very difficult to follow the road signs.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very nice. We will definitely use again
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Huge with helpful staffs. Shuttle was waiting for me
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Upon parking and exiting our car, your shuttle was right there. Your driver assisted with our luggage and we were off. Upon our return we waited less than 5 minutes for your shuttle to pick us up. Couldn't get any better than that!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very pleased with my experience. Both the drivers were extremely nice and helpful. I will definitely use your service again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service, but why must your van be anchored at one point in each terminal pick-up, rather than picking up passengers located further along the walk?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    excellent
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I will continue to use ParkRideFly
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was very easy to get to and had a driver waiting to take us as soon as we arrived.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were not greeting by a staff member until we were picked up by a shuttle. We were quickly guided to our parking spot and quickly picked up by a shuttle. the driver to both to and from the airport were courteous. Thank you for a pleasant experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We have used this service many times. We also had another party with us, McKeon, that used it also. We have another flight out in November, is there any discount that could be of use to us? Thanks
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Our major problem with the service was identifying the facility. The quote is "what's in a name, a rose by any other name will still be a rose." Well, we went to your site, " Park, Ride,Fly," book and were confirmed under the same name, but when we drove to find the facility, imagine our confusion when we finally realized we were utilizing " First Flight". It was quite disconserting for first time users. We did get lost looking for the the PRF logo.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was a little confusing when we first drove in, but the woman workingf there stepped out & directed us.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We would highly recommend your service to friends and family. We were very appreciative of your portable jumper cables because we came back from our trip to a dead battery. Your help to get us back on the road was fantastic! Thank you. We will certainly use your services again!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was absolutely one of the best experiences I have had in regards to airport parking. The parking site was safe and well lit. The staff was very friendly and helpful. And the best part was there was hardly any wait time at all. I would definately use ParkRideFly USA again at Boston Logan Airport.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall the experience was fine. I had a problem checking out. Although I had paid on-line,(and presented the voucher with the parking pass) the attendant did not understand this. They told me the bill was $58.xx. I had paid $67 including $2.00 for insurance. There was an argument that ensued. Since the bill was $58 and I had o0verpaid by doing this on-line that is, I paid $65 then there would be a discrepency they could not account for. They wanted me to pay them $58.00 in cash and I would receive my voucher back and then argue the price discrepency with the company. I could see where this was going very quickly. A supervisor got involved etc. the line behind me was getting long. I did not care about the extra $7.00 at the time. I kept telling them that "I was not expecting them to give me a refund. Finally as I was yelling to them to just open the gate and let me leave. Others were yelling from there cars and tooting there horns , a simple situation was getting out of hand. They then opened the gate and let me through. According to the parking lot, you owe me $7.00
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Would use again if traveling out of Logan. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    With two small children in tow, I was so happy that I didn't have to wait long for the shuttle and that you helped me with my luggage. I would definitely use your services again. Thank you very much.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was convenient, vehicle was secure and there was no damage to it. Would definately use it again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Drivers were very nice and helpful. Girl at the check out counter seemed to pretend she did not see us (waited for a while before she opened the drawer), never acknowledged our payment with a thank you or anything else. She as awful, the rest of the staff was great.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I loved the whole experience. From the directions I followed to the lot to getting back to my car, which by the way, had a dead battery. The limo drivers who helped jump start my car were all very kind. Although I don't travel very often, when I do I will definitely use your facility. Thanks for everything.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was not happy at all with the way I was treated on my way out. When people return from trips, they're tired and just want to get home. Someone should tell them what to expect and what is needed at the gate even though it may have been mentioned to them at some point, especially if they make a reservation using your on-line facility. Your Representative on duty on 03/20 around 9:30 - 10pm was very rude and impolite and had a bad attitude. Whoever was her supervisor with her almost added to the mess although he later came to himself. You guys are in business because of customers, and I believe they deserve a better treatement.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We didn't have to wait at all on our way into the airport or on the trip back. It's great the way the drivers pick you up at your car, rather than having to wait around for a shuttle.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was my first time using your parking service. I was impressed by the short wait for the shuttles. The only problem I had was some confusion on when to present my prepaid receipt. I sent an email to customer service who let me know to show it at checkout. That worked fine. I would consider your service again. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Aside from the tricky route from the "normal" airport entrance to the PreFlight facility, everything else exceeded my expectations. Great price, quick shuttle response, and a safe, secure lot make this a winner for all my long-term airport parking needs!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service. Recommend to family and friends who fly
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Safe,secure,friendly,easy to use
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I just wanted to comment that, when we returned from our trip, we came back to a dead car battery. Your security personnel was there within 10 minutes with his portable battery and had our car running in no time. I just want to thank you for providing this service for us and getting us on our way.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very effiecient it was very fast in and out only thing was the directions to your facility was not detailed enough for a person who does not live in metro boston area maybe a help line when lost or direct line for directions would be helpful
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your drivers are delightful and very helful!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Much better than Hertz location near BOS
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I have used you in the past also and have always had a good experience. The veterans discount is nice!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    My only issue was the driver missed my terminal after asking me 3 times what airline I was on. I had to go around the entire airport again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great! I was a little skeptical that it would work out as well as you said, but it did. Thanks!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is the second time I've used your facility in Chelsea, MA and your website. I am thoroughly pleased.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The bus driver was of no help. I carried my luggage 5 or 6 cars away from mine to the bus where he stopped. I stood on the bus trying to hold on to me and my belongings in an over crowded bus. At least 4 other people were standing including on the steps of the bus. I came to your place after getting lost and having to call and be helped by phone by a very knowledgable ENGLISH speaking person. I paid a taxi to get back to my car. Being my first time and arriving in the dark, I did not see the outside of the bus and my paperwork had 2 different names. When I called to ask for a bus, I spoke with someone that I could not understand and being the first time I had been in Logan in 30 years I had no clue what he was talking about are you on the right or left? The name your selling on the computer and on your paperwork should be the same on the bus. Next time...I will wait until Bradley is up and running.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is our second experience using Park/Fly. Making the reservation was very efficient and pleasant. Upon exiting I realized My check out sheet did not have a barcode to scan . I went in the booth and talked with an agent. he said I was ok as he checked my account Going through the gate we were asked to pay an additional amount totaling to $91.80 We were however late coming in on our last flight. Perhaps this is the reason.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I prepaid my reservation online. I did not exceed my reserved time (it was actually less) and stayed true to the reserved dates - however the attendant charged me an additional $8.95 at exit with no exlanation and did not appear to honor the 10% coupon. At 1 AM after 3 connections in 2 ft of snow I just wanted to GO HOME. I'm calling consumer reporter Help me Hank because you guys have some sort of racket going on there. $9 each additional car adds up. In addition my car was totally snow covered and if we didn't have 4 wheel drive we NEVER could have gotten out of the parking spot. Took us a half hour to clear off the car and dig out. what good did making the reservation online do? - the lot still charges whatever suits them...so the website is for what?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was confused by the additional $1.80 when I turned in my ticket. The plan was delayed an hour and a half but I don't really understand why that would make a difference.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I paid for a week of parking and my company send me back one day early. When I asked for a refund I was told policy doesn't allow refunds for parking if you leave one day early. Thrutfuly I think that is a mistake on your part if its thru. No one is ever going to prepay you for parking once they know that. Secondly that should have been explained to me before I paid for a week. Never again will I prepay if that is the case.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    everything was fine EXCEPT that you really need a couple of signs in chesea leading you to the lot
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great job!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The fact that the Chelsea Bridge was out made finding your facility next to impossible! We asked several parking lot attendants and no one knew how to get to your lot except by the bridge that was out and it wasn't until I called your lot and an attendant gave us step by step instructions. I had been ready to get a refund and park elsewhere! All of this took place at 3:30 am.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    When we first arrived at your facility on December 1ST, we found your driver to be very accommodating. My husband accidentally left his cell phone in his car. Your driver drove him back to his car so he could pick up his phone.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    First impression: a little intimidating - we arrived in the dark and weren't exactly sure where to go. (The signage at the entry is a little confusing.) Second impression: Great! Website comment: it took a while to tell the difference between "Thrifty" and "Preflight" parking facilities. It was hard to find directions to the facility. It would help to show the addresses more prominently so Google maps could be used.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    IT WAS FAR BETTER AND EASIER THAN ANTICIPATED. WE WILL SURELY USE IT EVERY TIME WE FLY AND REFER YOU TO OUR FRIENDS AND FAMILY.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was the easiest part of our trip.There was no wait at the lot or the airport for our shuttle. Your staff is always very accomodating and friendly. We walked out the door of the airport, and a shuttle was at the curb. Our car was safe and we felt comfortable leaving it in your lot. The parking rates are very reasonable for the service we received.we have parked with you before and we will do do again. Making reservations is always easy and quick. thank you for providing this service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Exactly what we needed! If only it were a bit more affordable.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    everything fine!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Location too remote and difficult to access.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I've used the facility several times, the driver was excellent as there were expected delays traveling to the airport and he knew how to navigate the roads in order to get me to my flight on time. Excellent!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had trouble finding your lot. The directions for the exit should have said Chelsea. The street that you had wasn't on the exit sign so I missed it and had to go back through the tunnel and pay the toll to get back to your exit. That was frustrating, luckily I had enough time to get to the airport on time. Otherwise the service was great.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Always a pleasure using your facility. Will continue to use.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It would be nice if you could put directions to your facility with the bridge being down. We almost missed our flight because of the detour and we didn't know how to get there. It was hard to follow the detour signs. We would have left earlier if we knew about the bridge. Otherwise, things were great here and we'll park here again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The driver that drove us to the airport was quite nasty, she acted as though we were holding the van up as we tryed to get our luggage an the van as well as on the rack. She then quickly handed us a white and green paper and told us to use it to get back. She did not explain any procedures to us. On the way back when we started to board the bus, she got out of her seat and took my husbands suitcase displaying agravation. As my unclewho is elderly boarded the bus, he set his suitcase down for a moment until we could put it on the rack. The driver[ Maureen C. # 7 ] turned around and berated my Uncle for placing the luggage where she could trip over it. This caused my Uncle great distress to be spoken to in this manner in front of all others on the bus.There was no need of her behavior and only due to her we would not use your service again because of the upset she caused my Uncle who is a wonderful person and did not deserve to be treated that way. Otherwise the rest of your service was great.She is a very nasty person !
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Employees were very helpful and welcoming. Made the trip in and out of Logan airport very simple and easy.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The best experience driving in Boston in 20 years. My only regret is not knowing about your service earlier
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is our second time using ParkRideFly and we are extremely happy with the service. The bus was right there when we arrived to go to the airport. The service was wonderful. When we arrived back to Boston we walked out of he airport the bus was there. After getting to our car our battery was dead and one of the staff was immediately right there to help us jump our car. They also helped us to get out of Boston the easiest way because of the bridge closure. We will be back.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    All positive.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    As a first time parker at PreFlight Boston, I had an excellent experience. All staff members were incredibly helpful and polite. Upon return to Boston, we were quickly picked up and returned to our vehicle (What a great thing after a long delayed flight!) Thank you so much for your attention to your service and I look forward to the opportunity to use preflight again!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very happy with the convenience of the service.I was unhappy at checkout when I gave them my paid receipt for $64.40 and my actual price would have been $54.00 ($10 less!) because I had arrived later than indicated. Since this website is not the owner of Preflight parking, I could not be refunded. I did not know this so was disappointed to find this out. I will use the website for the preflight parking lot in the future in order to receive discounts, etc.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    excellent facility. courteous, helpful and friendly staff. They went above and beyond the average person. I will definitely use them again in the future!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The actual check-out was fine, but it took about 40 minutes to get to the check -out, because we had not been given a park location sticker when we parked before our trip. The shuttle driver (who picked us up at the airport) was wonderful and patient as he drove around every aisle of both lots several times until we could find our vehicle. Other than that it was great and convenient and we will definitely be using the service again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    took 20+mins for the bus too show up, usually quicker then that in the past
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy to get to/from the airport.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    First time I used your services. Easy to book. No waiting. Good value for money. I will definitely use again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    every thing was great
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I will not use the facility until the bridge is fixed. There should have been detour directions to & from the parking facility on the site. It was very frustrating. The driver who picked us up at the airport was very helpful and assisted us with our bags.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The facility was easy to reach, you give out good directions and the van service was terrific.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The employees were EXTREMELY helpful and friendly. We got a little lost on the way there and we called for help. Someone stayed on the phone with us until we made it there. The driver was quick, friendly and helpful too.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A little confusing finding the facility at first but all worked out. Very little time lost in getting car and exiting lot.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    so fast and easy , no waiting for anything. Someone was always there with the shuttle upon picking us up at the parking lot and at the airport when we came back. Very convenient.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I found it to be a good experience. The ride back to my car was like riding in an oven on hot,thank God it was a short ride. James Baker
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good location and service. Spaces are a bit narrow.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    web site user friendly; easy to find;we even got to see the drawbridge in action on our return.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    All excellent. You are a little hard to find.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Upon our return on the night of Aug. 4th, we had a flat tire and this as we were about to head back to Quebec, Canada. Most employees wouldn't have cared less. Such was not the case with your staff - the mananger Julio Izquierdo and an employee named Mustapha. They filled the tire with air and when that did not work, helped us call the AAA and directed them to the site. Mustapha was most helpful in helping to remove the stuck spare tire. I would like to praise Mr Izquierdo and Mustapha for their help and courteousness. Acts such as these are what make clients satisfied and coming back again. I know I will and will recommed your company to others. My heartfelt thanks to these two gentlemen. Frncisco Couto
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very good
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    My only issue is that I don't believe I received the 20% discount on the total cost. I had printed a coupon but the website would not take it. I was told to present the coupon as I was leaving, which I did. But I was told the discount already applied. I chose not to argue as it was past midnight and the cashier didn't seem to want to hear anything else. Other than that, the drivers were great and I felt that my car was safe.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was the first time we used your company. We could not have asked for better serivce. We will recommend you to others in the future.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Lot spaces were very small. Location was not easy to find.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was quite a bit overwhelmed initailly as this was an unexpected trip i had to take, didn't know what I was going to do with the car. Concerned about time facctor and getting through to my flight. Once I found your lot could not have been easier or quicker to my terminal. Thank You will definatly recommend and use again in the future.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Wonderfully quick and efficiently run. Will use again. Richard
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was an excellent experience for me. I plan to use your services every time I fly out of Boston.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I am sorry to say the driver that i had to the airport was very rude and not very happy with her job. I did tip her but you can be sure if I get her on my return I will not tip her. She needs to be talked to. She pcked me up at 6pm on july 17 th 2010
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very nice and easy to use. Drivers were very helpful and attentive to needs. A+++ all the way
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I paid ahead online. My plane was late, so I checked out 45 min latter than expected. I was charged an extra $17.00 and told next time do my business on their website, preflightparking.com and I won't have that kind of problem. I, also, on my return, let their bus pass me a couple of times because I was looking for one that said ParkRideFly not Preflight. I thought I was saving a bit of money, instead it cost me more than usual. I will not use your service or their parking again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    smooth as clockwork; perhaps you can coach the airlines...
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were surprised and pleased at how easy the entire process was. We parked the car and were on the shuttle within five minutes of our arrival. When we returned to Boston, we did not wait at all for the shuttle - it was two or three vehicles down just as we walked out the door. Very good experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Road closure near parking lot at night was somewhat inconvenient.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The confusion by the construction at Logan and moving from the lower level pickup to the upper level pickup to the lower level unplanned pickup was unnerving. There was no forethought to notify Parkers of the change in plan, when you had the email to notify people of earlier than expected construction completion. You get an "F" for this customer service. the ongoing construction of a bridge with intermittent closing at the Boston Facility routes drivers through unfamiliar and confusing traffic routes. The driver was flippant and nonchalant about how easy it is to return, but to a tired, and frustrated travel stuck in airport delays due to cancelled flights, this is ill-advised. I have serious reservations about ever using this site
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Because my plane was delayed for about an hour I was charged a full day rate for being less then an hour late, I can not forsee this and should have paid 4 dollars for the hour . I will never use your company again and will tell everyone I know the scam that you used on me.My reservation was paid until 1200 am for a flight coming in at 11 40pm I thought with only carryon this was sufficient , I would like a reimbursement of the money
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I enjoyed using the facility. Everyone was very friendly and helpful in giving me directions to access the lot. The only downfall for me was that the bridge was closed when I was coming in and I had to call to get help. The person helping was extremely helpful though.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    your people were very friendly and helpful. Service was wxcellent and our overall experience very good.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We waited about 15 minutes for the shuttle on the return trip. I guess isn't really that bad but for the first time we weren't sure we were in the right spot. We made a call to the contact number on the parking space reminder slip. The shuttle showed up about 2 minutes later so they were on the way when we called. The reminder slip is absolutley a great idea. The driver took us right to our car. I would use this again even though it isn't a direct route to get there but mapquest helped. Thank you, Karen Shaw
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I called to change my reservations due to a family emergency and the staff on the phone was very helpful and made the extension that much easier. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Bumpy streets to the facility, but I was very happy with my experience and I was able to pre-pay for my stay so checkout was very easy.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We had a wonderful experience at this facility. I had dropped a cell phone in the parking lot on returning late at night. I discovered it missing when I arrived home. We called back to the facility & your staff was very cooperative & helpful in trying to locate the missing phone for us. Long story short, phone was found in the spot our car was parked & we were very appreciative of their assistance & support delivered with courteous professional demeanor. Thanks so much, Ira Houchins
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    arrived late on the return (after 1am), so wait was anticipated and adequate; driver did not help with luggage on return trip; driver help with luggage on way to the airport, but ALL drivers ALWAYS handle luggage without any care, which is why I usually try to do it myself.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    only downside was a miscommunication I had upon my return - was advised to cancel my reservation and get a refund, cause i only stayed one night rather than 3, but the date had passed so I couldn't get a refund - bummer. but I suspect this was my fault for not canceling that night. reservation number: 862216
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Bit hard to find location, not clear on where to go or how to get shuttles to and from airport, bit expensive for long-term parking rates but like the 24 hour option
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    There is a problem in Boston; a bridge on the normal route to and from your facility is closed for repairs. The alternate route is VERY confusing with lots of dead ends among oil tanks, warehouses, etc. Please supply people with a map when they leave your facility. I made the mistake, after dark, of following one of your shuttles, but it went to a fueling station, which was a dead end, and I had a very hard time getting out of there.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Signage was not as i had expected-as i was looking for parkridefly like on line so a little confusing
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was my first time using your parking lot, and I was astonished at the service your employees provided. The signs for parking were clear; I readily found an empty space. A van was nearby and the driver greeted me pleasantly, loaded my heavy bag, and gave me the paper with my parking information on it. When he dropped me at the airport, he made sure I knew where to stand for a van on my return. The return trip was just as nice. The driver was courteous and, again, helped with my bag. I would refer your service to anyone who needs to fly out of Logan and wants to park off-site. Thanks to you and your staff for a great experience!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    As always you have a great facility. I will continue to pass your sevices on to my friends and will continue to use you facility whenever I fly from Logan Airport. Thanks and keep up the great work!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great overall experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    live in connecticut so i printed directions too your facility, it would have been nice too update your driving directions too reflect that the bridge in dierctions was closed at night for construction, spent the next 45 mins following no less then 20 detour signs through boston city streets. for the same price on my next flight June 20 2010 i will park on rt 1A at preflight, avis, or thrifty ect.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A little tricky to find the Logan site, but once there, we were glad to be picked up at our car on a rainy morning before we even pulled the key out of the ignition! Very convenient. The only problem exiting the parking site was the construction -the Chelsea St. bridge was closed and we didn't know the way back to I-90. It would have been good to get a heads up from the driver as to the detour route.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    1) I made my reservation for PreFlight Parking through this website. In addition, I also received a coupon in the mail for 20% Savings off of PreFlight Parking. I was told I could not use this because by booking my reservation on this website, I was already receiving a 25% discount. My review of your website did not identify that there is language that a)I'm receiving a 25% discount and b) other promotional discounts are not valid. This language needs to be incorporated on both the website and also the coupon so as to prevent this confusion going forward. I spoke with Kevin Welsh, the General Manager for PreFlight Parking and requested a refund of $4.50 (the difference between what I paid [$79.50] vs. what I should have paid with the $14.40/day Val Pak coupon.He agreed to send me a voucher for a free day of parking. 2) I tried to be connected via phone to a Park Ride Fly supervisor twice on Friday, May 14 to discuss this issue however both times I was disconnected by the Customer Service Agent.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was fine. The only thing I would improve on is signage when leaving. It was confusing because I prepaid and thought the card from the machine was a "passcard". Thats all, overall nice service. I'll use it again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very straight forward and easy to use.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I think you need signs guiding people from the highways to your facility, or directions on how to get there on the website, maybe a map application. Upon first impression, it's location looks somewhat unsafe, so I was a little concerned. Then I saw how many workers there were either in buses or at the booths or just somewhere in the lot and felt better (it was 5am and the amount of staff was impressive). While checking out, the attendant was informative but gave attitude when I asked how to get around the detour, which I found unnecessary.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great service, but it was hard to find the facility. when I put your address in my GPS it told me you were in a different location on the street
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very pleased with the service when I arrived. I thought that both arriving and departing that the drivers drove a little too fast and irratically, but understand they are trying to get you there as quickly as possible. The road conditions around the area are horrible, but not your fault. Our luggage was handled when we arrived, but not on the return trip from the airport to the facility.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    the driver we had pick us up at the airport was very rude did not help us with our luggage on or off the bus. It was very uneasy and we will not use you again. We arrived last night on airtran at 1025pm I think it was bus 8. A couple also got on with two babys and he did not help them eithor we did.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything about our experience was very good. The sign out front, however, was not really easy to recognize, especially when someone is unfamiliar with the area.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Terrible. Hard to find. I realized when I was trying to find the facility that I had actually planned to park there once before. But because I wasted too much time riding in circles that time I ended up parking at the airport so I would not miss my flight. If I realized this was that same facility I would not have booked it. This time I only took a few wrong turns but then a bridge was out and I had to take a lengthy detour to get there. The shuttle driver did not want to let me on but I insisted since it was now so late. The trip to the airport was excruciatingly slow because of the road conditions and detour. I was the last drop-off and barely made my flight. I was not prepared for the detour and felt I should have been alerted about it as soon as Pre-flight knew. I do not think I will ever use this parking facility again. The "2 miles from airport" is very deceptive.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The only problem was the wait at the airport, but come to find out, some bridge was under construction so the driver had to use a different route to/from the airport (which is probably what caused the delay)
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I only had carry-ons, so i didn't really need or as for help with luggage. I had almost no wait upon arrving, which was great as it was late.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very easy to use.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Hi, Drove up from Capecod Mass, we had no trouble with your facility, infact we were parked and at the airport within 20 minutes total, Thank you, we were HAPPY CAMPERS and we will use you always when we are traveling, Jim and Diane Farrell
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was delayed getting to the parking lot because the bridge was out and there wasn't enough detour signs to clearly mark the way. It would help a great deal if you could notify reservationists when they can expect a delay.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Drivers were so nice and friendly and the facility was good. The only problem we had was the construction going on outside of the parking lot, which caused us over a 20 minute detour. It would have been nice to receive some sort of notification to leave earlier and plan ahead due to the construction.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Really impressed with the driver who picked us up on our return to Logan (bus #02 at ~5:30pm today, April 24, 2010). He really hustled, and when the bus was full, he apologized to the passengers who couldn't get on and told them the next bus would be along in a minute. He was very polite, hard working, and efficient.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Fantastic! Much easier than expected!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very pleased with service and efficient operation. Cost is reasonable.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Bernadette, who picked me up in the shuttle on Thursday, March 25, is a customer service superstar. She is pro-actively helpful, instructive and personable. I was impressed with how happy and professional both the return shuttle driver and the checkout person were. Well run organization.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Directions to I93 north were just a bit confusing as the right turn on 16 west is not a 90 degree right so we started out on the wrong street for a couple of blocks.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The vans dropping off and picking up are not easily distinguished. The drivers are unfriendly with the confusion and appear to ridicule the customer with their ignorance of the van system
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good signs, easy to use, The sign inside to where to park was actually in the way of the open spaces but that is a very small problem! Thanks for asking
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The whole process was very efficient and easy to use. We will be travelling again next month and plan on utilizing your services.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy to use. I will recommend you to friends
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everyone very nice. On-line booking very easy.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    First time I try driving my car close to the airport rather than rely on C&J Logan service out of NH. Very convenient, great staff.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Would definitely use your service again. There was a shuttle van outside arrivals when we walked out the door. It is easier than the long walk usually required to get to your car when you park at the airport. Very efficient company.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I have been waiting for my Parking card for about 6 weeks. The drivers said it takes time. Do you have my application?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very pleased with your entire operation, so much so that from now on I'm moving my business from Avistar to you .
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We had to wait a while longer than I thought to get picked up after we initially parked our car. However, one of your attendants got in a shuttle and dropped us off at departure to make up for the time we had waited. We appreciate his extra effort.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The entire reservation process was simple and efficient, the directions to the parking lot were excellent, and your services made our trip much more enjoyable and easy!!! Thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was perfect, thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I will certainly be back for to use this facility. Even though I had frantically handed my receipt to the attendant when I entered and thus did not have it when I left, the attendant was still very helpful and able to troubleshoot and find that I had paid. Great facility and much more cost effective than "cabbing" it. Superior customer service!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    the drivers were pleasant and the pick up driver was great(Carlos) at Boston Ma.Quick pick up and drop off.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very organized and prompt
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had a dead battery when I got back at 1:00 AM and one of the terrific staff people came over and jumped my battery.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was my first time using PreFlight Airport Parking and it was a terrific experience from beginning to end. I will definitely use your service again. Thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The woman answering the phone is very short and rather condescending. When I was leaving the parking lot whoever was supposed to be taking my pre-paid voucher was on the phone and she didn't greet me. She then asked me for money to which I replied that I already paid. She said, "OH" and nothing more. I was looking at her and she finally looked back and rudely said, "You're all set" and gestured to the gate, which she had opened. There are enough parking lots in the area that I think I'll skip this one next time around.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A very pleasant experience. I will definately use ParkRideFly again as will my husband who travels frequently.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Driver to and from airport was friendly and very helpful. No wait either way. My return flight landed at midnight. I called dispatch while waiting for my bags and driver was waiting outside for me. When I got back to my car, my battery was dead. Driver called security for me and security came and jump started my car. I could not be happier with the service and will "spread the word" to anyone who needs to park and fly.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was a complete pleasure to have your service sitting there waiting on us to park our car when we arrived at the park area. We were transported to the airport without any complications. Upon our arrival back to the US ParkRideFly was driving up as we exited the airport. Again service was immediate and friendly back to the park area.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    On my check in to the parking lot, the staff was very friendly, the driver courteous and the lot seemed very secure. The return trip was an entirely different situation. Not knowing exactly where the shutle would pick up, I called the PreFlight Parking phone number. I had trouble understanding the man on the other end of the phone, partly because of the noise at the airport. Before I could ask where the driver picked up, he asked me where I was was and said he would send the driver and hung up. When I called back, no answer. The van was there in the next few minutes. I have no issue with the service of the van drivers. When I drove up to check out, I handed the clerk my ticket (prepaid for $79.00) and he said, rather rudely, $90.00. I told him that it was prepaid, he said "show me receipt". I wasn't given a chance to print a receipt since I made the reservation on-line from Costa Rica and was not able to print one. I had, however, written down the reservation number in case I needed it for check-in. Afer several minutes of holding up the line of traffic waiting behind me, I was able to back up into the lot again, turn on my computer and show the clerk my email confirmation showing paid-in-full. They continued to go through their records and had nothing about my purchase, so they asked that I forward the email when I got home, which I just did. I have to say, it may have been a simple mistake that PreFlight didn't get my payment confirmation, which they blame you for, and even if I had a printed confirmation with me, they were just plain rude. They apparently thought I was paying cash and still treated me rudely. This was supposed to have saved me time and money. While the rate may have been fair, I didn't appreciate the way I was spoken to and the delay I had when trying to leave the parking lot. I don't think I'll be recommending this parking service to anyone in the future.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    the bridge and the traffic jam are the only negative aspects -
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    My first impression was that you were running a bait and switch scheme in that when I signed up for the internet 25% off the $18- (or $13.50) was not good for the first day because there were less than 8 hours before I was to park. Of course, I was not aware of this until I tried to make the reservation. In the end, I had 4 days at 13.50 and one day at the regular rate. Marvin DeVoe
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I returned one day earlier than booked because it was necessary for me to return home ASAP because of a untimely passing, will i receive a credit for one day's parking?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We had an early flight - and it worked out great. I do have to say had I been traveling by myself - I might not use it if I was flying early or late. I thought the location - going through back roads with trucks all around very intimadating. But our first use was a good experience...and I do have friends that are traveling soon and have told them already to use it. - I am going to give it a 4 star rating - because - i do think it was great...it is me that is the one that have trouble with driving in area's I don't know
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Tell clients where to board bus when returning to airport. The information desk was unclear and finally called you to find out. Found everything else to be the best.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were very pleased with the service. The shuttle was waiting when we went outside from out delayed flight home and the driver took us directly to our car and even put the luggage into the trunk. We would definitely use your service again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    seedy part of town, road destroyed going to lot, in the rain I feel like I need a DUKW
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very friendly drivers, and helpful
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    lift bridge up and was almost late for flight due to wait for bridge to lower to get to the facility to park.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Services and facilities are fine. Getting to the facility at Logan Airport is interesting because of the road construction and condition.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Note- to airport helped with luggage, way back staff did not help me
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very pleased! I was nervous, especially since our flight left at 6am. Everything was smooth sailing once we found the lot...
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The check-out process was not quick and efficient b/c I has lost my ticket. The lady at the desk window was able to look it up for me.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very good only would like covered parking
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Organized, efficient, easy, pleasant
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Our driver went out of his way to help us. I don't know his name, but he picked us up at approx. 7:45 pm/ 8:00 pm at the AA Logan terminal. Excellent Service!!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very efficient and easy to use.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Quick, effificient and affordable....much easier and convenient that parking at the airport. Very impressed we were picked up and dropped off by the shuttle at our car.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything went very smoothly. I appreciated your online and in person services. Bryna
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I am a returning customer because of the excellent service I received on my previous trip. I once again was extremely impressed with the service provided, and will again use your services next time I fly out of Logan Airport. Thank you for your continued excellence.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very satisfied. The lot looks secure and the employees were very helpful. We would definately use this lot again. Pam Quinn
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Convenient to Logan - and easy in and out parking. Left at 'Arrival' level in airport which in larger terminals could be difficult to get to departure level.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    complaint: a crowd of workers from Logan got on at midnight and were very raucous and one man (rest were women) seemed to be intoxicated. There was general rough-housing in the bus, but the bus driver did nothing. I would have expected him to stop the bus, demand orderliness, and threaten to make people leave the bus if they did not behave.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very efficient. Mapquested directions however that were not good. It would be great if you would supply directions to your facility from South and North of Boston. Overall...a very good experience.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is our third time using your service and again we were treated with prompt and friendly service. When we returned to Boston and stepped outside the airport a bus was right there. We had no wait at all. Both drivers were very heplful with our luggage and checkout was simple process. We will recommend your services and thank you for making this a hassle free part of our vacation.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Outstanding!! Would refer to others.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Difficult to find my way in and even more, to find my way out and back to Route 1A. Everything was fine otherwise, but next time I'd use a lot that's more centrally located.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Went well, good directions in and out of your site would be helpful Thanks
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good friendly service, competitive rate, easy to use web page. The facility was a bit hard to find.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Except that the entrance and the shuttle buses had a different name on them then ParkRideFly which caused me some confusion at first, everything went very smoothly.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was confused with Park-Shuttle-Fly and Park-Ride-Fly...almost got on the wrong bus. I think you need to make it more clear to look for the "Pre Flight" vans. I saw 3 Park-Shuttle-Fly vans before yours came along.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was great! I liked how there was no waiting. When we got on the shuttle we were immediately taken to the airport & when we came back there was a shuttle there within 1 minute! Being dropped off at my car was wonderful too, especially since it was raining the day we returned.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service as well as overall experience. I will definitely use you in the future as well as recomend you to associates.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was expecting the sign for the parking facility to read "Park Fly Ride" and drove past it at first. Once there, the parking, shuttle, and payment on return was smooth and easy.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had misplaced my parking ticket but did have the bar-coded print-out. The attendant wanted my boarding pass for the trip down which I no longer had. Ultimately she believed me as I had a rental car receipt from the trip. I wish the bar code had been scanned on the entry to the lot so I wouldn't have to use the cards. Very efficient service otherwise and our driver remembered us.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A job well done. It was refreshing to actually use a service that is customer friendly. I will definitely use your facility again, as will my son.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very convenient and reasonably priced compared to our previous method of parking for airport travel.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Have used your facilities in the past, and will surely use them again. In and out of the lot to the aprt. in 5 minutes. Out of lot in 4 minutes.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The parking, pickup, ride to Logan Airport and return was excellent. The only problem I had was finding the facility as there is no sign saying -- Park, Ride and Fly -- I drove by it 3 times looking for a sign. The sign says airport overflow parking.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The shuttle pulled up within 30 seconds of me reaching the curb. The ride to my car was faster and easier than walking in the central parking. I will use this again because of that.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent Service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Wonderful service and very convenient!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had a great experience with ParkRideFlyUSA. It was easy to find a parking space, shuttles arrived promptly and both shuttle drivers were very kind and courteous. I will definitely use the service again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great to know that our vehicle is safe and secured, while away.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your drivers are very courteous and attentive. They help to make the parking and airport transportation process a pleasure.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    this was the second time we used your facility {near logan airport} and {just like the first time} we were pleased with your operation and expecially with the convenience of handling the matter on-line ?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The only problem is that I had a family emergency and had to return early. Instead of needing you facility from 09/17/09 - 09/20/09 I only used it until 09/18/09. We left on Thursday and had to return the next day, Friday. I was charged the entire amount as if I came back when I originally intended on Sunday the 20th. I contacted customer service and was told that I would receive a refund for the extra days that I was charged for, and that I would receive an e-mail to confirm that I had been refunded. I have not received any confirmation yet. I called customer service on Friday the 18th after we got home and today it is Sunday 12:03pm.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Could not be more pleasantly surprised. Excellent experience. Only had difficulty when making reservation online and the address was not listed until AFTER credit card given. We were hesitant to sign up until we knew where we had to go at 5:30am.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Staff was very friendly - would definitely recommend and use services again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The PreFlight Airport Parking in Boston was the most efficiently run operation of its kind that I have experienced. From the shuttle driver who was waiting at an open parking spot to the return shuttle driver who put our luggage in our car, everything was excellent.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy to use. Before I got out of my car, the shuttle was waiting for me and the driver got out and helped me with my luggage. This is the second time I have used your services. Been very pleased both times.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very good... Though not exactly located in a country club-like neighborhood, you seem to provide a very secure and well-serviced airport parking facility which compares well with other park-and-fly operations... Your rep was also very helpful with his jumper when we arrived back in town to find a dead car-battery... Many thanks...!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your folks did a great job.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were very pleased with the service. Our drivers were pleasant and efficient. We will be using this service again for future trips.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Well organized!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your Drivers were very nice and very helpfull since I had my 92 year old Mother with me and she needed a wheel chair asst. My brother uses your place all the time and recomemed you to me. I will use you again. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were very happy with your employees and the service that you and they provided. Thanks, Arthur Guerin
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was VERY impressed. Things ran completely smoothly. The van picked me up at my car in minutes. And upon return, the shuttle was outside in just 2 or 3 minutes. And BOTH shuttle drivers were very professional, helpful and nice. Great experience all around.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good Job!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Convenient, reasonably priced. The ride to the airport is not comfortable because of road conditions. When we got back to the parking lot, I had trouble understanding the driver because of his accent. It wasn't clear to me what the process was. Another customer explained to me that he was announcing the make of the car he had approached. Next time will be easier, but I expect the ride to the airport will be just as uncomfortable.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had pre-paid and everything was great. When I parked he van was in the row and I was picked up immediately. On the way back I was at the curb for a few minutes and the van pulled up and brought me right to the car. Drivers were very good.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything was very convenient & fast. A shuttle was waiting as soon as I parked. On my return trip I was dropped off at my car, which was wonderful. I will definitely be using you services again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A little difficult to find facility - even with our GPS but everything else was great - easy in and out of airport to car. Really great feature of being brought right to car with all our luggage.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Parking spaces were rare. The bus was there before I locked the car.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    staff was very friendly....
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Awesome!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was a very easy experience for us. We normally fly out of Bradley and hesitated to drive to Boston for our trip to Bermuda, but driving up on Sunday morning was a piece of cake! Our only complaint was directions. It was confusing on the web site because it get you the option of mapquest and the directions that was provided were incorrect. Thank goodness we had our GPS. It was not easy for us to determine the address immediately from looking at the web site. It was not clear about having the receipt with the bar code. Should have been able to get the copy on one click. Try to make it very clear and it would have been a perfect experience for us.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very well organized
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We loved the service with a smile!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Easy to get to. Efficient way to park. I felt confident that my car was taken care of. Very quick access to the highway on the way out.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your drivers were very polite and helpful. I am very impressed.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent service - will definitely use it again. Nice work and thanks.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I dropprd my luggage at the airport terminal - did not need help with the luggage. Re: impression of the facility and services, (1) without my GPS, I would probably have missed my flight while attempting to find your location. (2)The initial signage, at the gate, does not say "ParkRideFly". also, (3) the personal transport vehicle is in need of some shocks and/or springs.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    My truck will not fit into the airport parking garage. Your facility is the perfect alternative, easier and at a better price than the airport.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Efficient, helpful, and friendly service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy. So nice to picked up and dropped off right at the car.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This worked very well for us. I was a little concerned about locating your parking site and also about finding my way to Rt 3 South after we picked up the car, but both went well. The fact that your employee gave us a sheet with instructions for 93 South as we left your site was just what we needed, and we found our way home easily. Also, paying for this on the web ahead of time and knowing that we had a space reserved for us was a definite plus. And, it appears that our car was well cared for in our absence. So, great! And, we definitely would use again and recommend to others your parking site.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Quick, efficient & friendly service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The facility and services were very good. The prices are a good alternative to parking at Logan. I will most likely use this service on our next trip also.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Helpful and efficient, got us there on-time and wasn't charged any other fees
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were impressed with how easy it was to get in and out and how quickly we were served.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I have always had a good experience with this facility. I wish the roads around this area were not filled with huge potholes, since getting to and from the area is so hard on my car.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall, I was pleased with the facility and services, however I found the directions home confusing. I asked for directions to Providence and the directions I recieved had five different routes. It was difficult looking over all the choices; it was late at night and I did't feel comfortable pulling over to figure it out. I ended up getting lost somewhere for about 20 minutes. Eventually I saw a PreFlight van and followed it back to the parking lot. After following the first set of directions, I got right on the highway. Don't give people unfamiliar with the area so many choices.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I've used the facility several times and cont. to return.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was expecting to be charged for an extra day as we were an hour late on our flight but you did not - I appreciate your flexibility. Great service - you will be recommended
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    You send too many emails. I only need one copy of my receipt, not multiple copies. And the email linking to this survey came a full 17 hours before I had even picked up my car! In fact, I had not yet even left fro the airport to fly home. The day after, would make more sense!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Simple and easy...
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Driver was extremely friendly and helpful. A very nice surprise!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We had a very late arrival on a Saturday night. Your shuttle was right theree, and we were able to get to our car very quickly. Thank you
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were definitely pleased with your services. This was our first time using your facility and we were very pleased with the ease and organization associated with using your services. We will definitely return and share our great experiences with others
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Organized and professional
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Would like the possibility of car detail services at this location.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very satisfied with the ease of booking and the promprness of your transport system.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Good Service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Excellent. The person that greeted us explained exactly how the service worked, where to get a ride back, etc. She was wonderful. I would definitely use your parking facility again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Consistantly reliable.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    excellent service. one car held up check out line
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We had accidentally left a light on in our car and the battery was low. Immediately, one of the employees helped us with a jump start. It turned a potentially frustrating return into a simple problem that was attended to. Thank you very much!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Great Service
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Flight was delayed a day so I used one day less on my prepaid parking but could not get a refund from the parking attendant since this site is a third party. I would not use it again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    unbelievably friendly - even at 3AM and a 10:30 PM return. I was not expected anything so easy - I was "only" thinking that it was less than a cab over and back for the time I spent. Very easy, very polite. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    On the return, the driver had trouble finding our car (and others) because when we initially parked the pickup driver put the WRONG information on the card. This seems to be a problem that needs attention! ===SteveH
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    everybody was very nice & helpful, from the gate personnel to the drivers. will definitely use your facility again. thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Due to weather, my flights on Sunday, March 1 were cancelled by the airlines. I tried to call the morning of March first to cancel reservation, but your number would not take message or pick-up call. I was forced to drive that day to Pittsburgh,PA due t
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was very happy with Preflight service. This was the first time that I used this parking service, and will definately use it again. Thanks.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had a battery problem and your staff were very quick to respond and get me started again - many thanks for that service!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Impressed with how many shuttles were available and how the shuttles arrived at your car as soon as you parked. The shuttle drivers were also very courteous and helpful.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your check out process was terrible. The wait was too long and at one point the person left the facility to go some where else with cars trying to leave. One car had a crying baby in it. The only person left in the booth was a driver who did not know
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    All was good!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great except for the checkout time took about 15-20 min to go thru the drive out which isnt bad at all except that it was 1245AM so i would be concerned about how long it would take during busy hours---then we turned corner as the bridge went up and
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were very pleased with the services and look forward to using you again, thank you for making it easy for my trip , the only complaint that I have is that I was not told to hold on to my receipt and almost was charged for parking again.. I can be reach
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall impression is a good one. Prices were good and service was very convenient. I did want to call and let someone know that our flight was delayed and that we'd be there longer than the original time stated. I ended up leaving a message for someon
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We've used thuis lot (Eastern Ave, Chelsea, MA) many time before under different owners. The location is very convenient. My only complaint is your in ability to clear the parking spaces of snow. On our return on Saturday, Feb 7th, the area aroung the car
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The driver did not stop to pick me up even though I was in the appropriate spot I called the office and a wonderful driver by the name of MO. came right away. I have already recommended your service to my brother-in-law
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We have used this service several times now and have always found it to be easy and convenient. The only problem we encountered was that the car was covered with several inches of snow when we returned home. Maybe next year we will look into your covered
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very efficient and user friendly. I have already recommended it to friends.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I had two problems checking out. One was that my car wouldn't start after ten days unused and out in the weather--but you were ready to give me a jump start. Unfortunately, neither I nor your employee knew where my battery was (on my 2001 Prius), and it t
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was fine. We got there at like 530 am, so it was dark, but the parking lot was brightly lit.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Customer services seemed to be important with everyone that provided assistance to us. We would definitely use your service again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    While I was gone, we had a snowstorm and my car was plowed in. One of the shuttle drivers offered to help me clean off my car and shovel out the back so that I could easily get my car out of the parking lot. Very helpful and nice!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Getting to your facility and leaving to get to I90 was very difficult. You need to give out better directions for someone not familiar with Boston. If you could do this I would be happy to use your facility again. The people I delt with were very accommod
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    There is a bit of confusion about your business name! ParkRideFly is not on the bus that picked me up. Other people waiting told me it was the BLACK bus which did not have the ParkRideFly ID on it.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Your service has been the best solution for our family traveling.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very easy and cost effective. Everytime we get our luggage, we have waited less than 5 minutes - amazing!!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall a great service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This was our third time parking with you.There was no wait for either our departure or arrival and the driver on the retrn trip was exceptionally helpful and friendly. My only complaint is damage that was done to my car while parked. A deep 8 inch scratch
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I somehow got the wrong driving directions to the parking area on the computer. I called the phone number I had for the business and was "talked in" to the lot from across town by a very friendly young lady!! Thank goodness she was there. I checked in
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Waited over 20 minutes for shuttle to pick me up this AM.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very nice facility & very fast service. i was impressed by the fact that the lot was well lit & secure.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I am glad I discovered ParkRideFlyUSA and will continue to use their services every time I fly out of Logan. So convenient!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    First time I have used your parking lot and was very happy with everything. Everyone was helpful - even at 1 AM. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The driver taking us to the airport helped with luggage and was friendly. The driver on the return trip was not, but frankly that was fine! We were delighted with the convenience and efficiency of your operation and will definitely use it again and reco
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is the second time I have used your service, both were excellent experiences, the shuttle driver even offered my husband the morning paper, and was very polite and considerate to all who borded the shuttle. Thank you for two excellent experiences. I
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    It was a little hard to find in a rough looking industrial neighborhood. The physical security was less in evidence in this facility than in other facilities I've used in cities like New York (i.e. no razor wire and tire puncture devices to keep cars from
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall I love it - would use it again and again - very stress free an efficient..... The gal who drove us to the airport did not help with luggage...was she supposed to?
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I find flying stressful enoough as it is (especially if you travel with kids). Using your services made our trip more stress-free. They were quick, pleasant, helpful and efficient. We will use your services again!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very nice.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I loved your service and would recommend it to anyone. I said we weren't helped with our luggage, but we didn't need help. We were not greeted at the gate when we pulled in, but the shuttle driver was very friendly. I thought it was great that we g
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very packed which gave me confidence that people use your services a lot
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A little tricky to find.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The bus ride to the terminal was very uncomfortable but your services were great and that made up for the discomfort we had for the short 10 min or so. We were in and out without any difficulty. We retrieved our car quickly and your paper work was fast a
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very convenient, and the staff was pleasant. Will use again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Vastly exceeded my expectations!!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The road was under construction on the way up, but I made it anyway, at 5:00 am. Thank God. The minute we flagged the van on the way out of the terminal we were picked up. NO WAITING!! I was very impressed. Thank you.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    In general I was pleased with my experience at PreFlight Airport Parking in Boston. One minor suggestion I have though, is to make it clearer to a first-time user what one is supposed to do after arriving and coming through the gate, with instructional s
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The shuttle ride from the lot to the airport terminal took more than 30 minutes. Which is the longest ride I have ever experienced to date. Since we were the only guess traveling on board at the time, it would have been great for the driver to drop us d
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very pleased. I left a map light on in my car, so battery was dead upon return. Was able to get a jump start at 1:00 a.m. VERY RELIEVED! We will use your facility next time we fly out of Boston.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    First impressions were fine, it was on leaving the facility that I became unimpressed. The parking lot attendant whose job it was to take our tickets and determine payment did not greet us at all, waited for us to figure out that we had to give her a tic
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    parking apaces in lot were too close making it difficult to open doors of vehicle to retrieve luggage without striking to vehicle next to it
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    directions to the parking lot very poor. almost missed my flight. took over ten minutes to check outd
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very convenient to and from the airport
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Easy, fast and the folks were pleasant - can't ask for much more.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Outstanding!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    safe convenient quick knowlegable i really wish boston would do something about the condition of the roads!!! they have been horrible ever since i can remember (somewhere around the 70's)!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Professional, and courteous
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Second time I have used your parking facilities and have been very happy with the service. I will use it in the future and actually have told several friends about it. The ride to the airport is short and the method for finding the car is very efficient
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Bare bones, economical, efficient.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I could no have been more pleased by the quality service of ParkRide. The staff at PreFlight parking in Boston were fabulous... helpful and hard workers! I've already recommend your service to a close friend who travels every week. Thank you!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I found it to be a little overwhelming.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    great!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    extremely impressed. So easy.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very easy to get to and nice and close to the airport.Shuttle service was there right a way.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything great!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    service was excellent-a bus was waiting to bring us to airport and waiting when we got off plane.nothing could have been easier or more convienent.this is are second time using your service.we have recommended this facility to a friend who also used it
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    We were given incorrect directions to finding how to get to the Mass Pike by our driver who picked us up from Delta around 7:50 tonight 7/8. Unfortunately, it delayed us an hour trying to find our way out of that area. It was a lot of gas to waste and v
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything worked to our satisfaction. Very impressed.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Directions to get to the parking facility were easy to follow, and the entire operation was very efficient. I would definitely use it again and have already recommended it to friends and family.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very easy to use, friendly,,gets you quickly to airport and back to your car on return
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    ParkRideFly made our trip less stressfull and much easier by taking away the worries of were to park the car and the ease of the shuttle service. Thank you,
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Overall, great and convenient service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    This is not the facility to go to if you don't know Boston. I took one wrong turn and almost missed my plane driving around Chelsea. Even signs pointing the way to PreFlight would have helped. On the return to the lot I had to ask to be let out of the
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very good !
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very professional and courteous and yes i will recommend you to my friends and family
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Web says ParkRideFly but facility says PreFlight -- VERY CONFUSING -- I wasn't sure I was at the right place!!! Why doesn't PreFlight facility say anything about ParkRideFly????????? I had to ask someone if I was in the right place. When I returned,
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was most pleased with the assistance I received when I arrived at the site. I was guided/greeted wonderfully removing my angst associated with doing something new for the first time. I was picked up at my car and asked if I had all of my things, like
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    IN RESPONSE TO QUESTION #2. I HAD ONLY ONE CARRY-ON.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I would highly recommend your services to anyone. It was convient, your staff was very helpful and friendly, the check in/ check out was very easy. The only thing that I recommend is that you put a street number on the outside of the sign becasue I went
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Upon arrival from my trip, I called your phone operator and was greeted very rudely. I was wondering if you record the conversations? You should look into the way the operators speak to the customers. I asked where to get the return shuttle back to the pa
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The facility and service was excellent. However, on the web site, I clicked on directions (it had been several years since I last used this facility) and Google gave me directions to Blossom St which is not even close. Fortunately we had extra time and I
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    this is my first time using this service, but I`m glad to use it. The employees are efficients and caring. thank you for this service.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I was amazed at the excellent timing of the shuttles, and it's true, you get to talk to a person if you call, and not a computer. The rate was very reasonable, and yes, I will use ParkRideFly again in the future. Thank you for being so customer friendly!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    The service was good. One observation was the shuttle bus at the airport passed me 3 times.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I found the service very easy and efficient.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Everything helped me get in and out quickly and easily. Love the service, love the attitude, love your availability by phone and loved the price. Will be back!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    very organized. We were at the airport in no time, and when we returned, we found a shuttle just pulling up outside termnal E at Boston Logan. VEry, very convenient. I had paid in full, showed my receipt and we were on our way. One suggestion for t
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I liked the service provided. My big concern is the driving directions to your lot from I-93 S. I was brought down MA-16 and other serface streets for about 5 miles. During the middle of the day the traffic was busy and there is just no way I would try
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    You folks are wonderful. One of my staff suggested you instead of Massport economy and what I saw was 5 minute shuttles vs. 20 minute shuttles. And you saved me $20+. You drivers were friendly and professional. Totally unlike a experience with MassPort
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Safe, convenient and easy to use.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Very saisfied with the secure lot to leave my vehicle. The shuttle bus followed us to our parking location, the driver assisted us with our luggage and answered our questions as we were being driven to the airport. We waited only a few minutes for the r
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    paid on line for a weeks parking $ 96.00 then get coupon #73.00 weekly will not hornor it at check out
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    A great experience, both on the web and at the actual facility. Drivers were helpful and courteous. An excellent experience that we'll be doing again.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Service was great,good directions from the web sight and most of all I felt very safe getting back late at night. Waited only 5 minutes to be picked up and drivers were very helpful and pleasant. I will spread the word and park again at your facility.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    we did confuse which shuttle to get on, we now know your shuttle is black and we will use your services in the future. We had all our receipts with us and when asked for payment we gave our confirmation to the payment clerk to show it was paid on line an
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    No problems, just what you want and need when traveling!!
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    As we pulled in and started looking for a space a shuttle bus was right behind us waiting for us to park so that they could help us right onto the bus. Our p roblem was when we checked out. i had prepaid and they took literally 5 minutes looking over
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    - Item: On departure, I walked to nearest shuttle bus, who then sent me to another, who in turn sent me to another, who finally sent me back to the first bus ! - Item: Presented my 20% discount coupon upon checkout, per instructions, but attendant refuse
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    THis was our second time using your service and again everything was so organized and convenient. As soon as we left the airport upon our return to Boston the shuttle was there for us and gotud to our car very quickly. Both drivers to and from the airport
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    I lost my space identification card during my trip. Your shuttle bus driver was very helpful in assisting me with finding my car. Thanks.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    Have used you in the past and plan to again in the future.
  • A Traveler
    5 out of 5 stars

    Rating from 539 Customer Reviews

    #5: There was confusion about the printed payment voucher I brought with me. I printed a copy of the E-mail I was sent (which referred to itself as "this voucher"), but it apparently did not look like the document the staff was expecting to see. It was ac

PreFlight BOS Gallery

Our Take on Boston Logan International Airport

Boston Logan International Airport is the largest airport in New England, and is a focus city for JetBlue Airways and regional carrier Cape Air, with Delta and US Airways also carrying out many operations from the airport, and a destination for many major European airlines. Serving almost 30,000,000 passengers each year, it can also be tough finding a parking spot at Boston when you have a flight to catch. Let Park Ride Fly USA take the stress out of airport parking!

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