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QuikPark LAX Airport Parking

Located at: 9821 Vicksburg ave, Los Angeles, CA, 90045

4 out of 5 stars

Rating from 752 Customer Reviews

  • Located just 0 miles from the airport
  • Self Park
  • Valet Service
  • Covered Parking
  • Open 24/7
  • Indoor Parking
  • 24 Hour Security
  • Free Shuttle
  • Luggage Assistance
  • Car Wash Detailing
  • Insurance
Get Your Coupon Code Now!
Friendly Reminder: Beginning October 1, Quikpark will only be able to pick-up drop-off at upper level/departures designed for Hotel & Private Parking Pick-up & Drop Off When returning from your trip please proceed to the pickup area and wait under the RED sign.We have recently moved to 9821 Vicksburg Ave. The original parker must be the same person who retrieves the vehicle when exiting the parking. They will be denied to valet park if they state someone else is going to be picking up their vehicle". "No in or out privilege. Only one time exit is allowed per reservation".

Save with Short and Long-Term Los Angeles Airport Parking Rates

  • Covered Self-parking rate $10.95
  • Covered Valet Parking Rate $22.95

Benefits & Amenities

  • Open 24/7
  • 24-Hour Security
  • Free Shuttle
  • Self Parking
  • Covered Parking
  • Indoor Parking
  • Valet Parking
  • Luggage Assistance
  • Car Wash
  • $100,000 Flight Insurance Included
  • Free Parking Rewards

Start Your Trip Worry-Free with Off Site Parking for Los Angeles International Airport

Quikpark has moved to a brand new modern garage located just a half block from LAX. It is located adjacent to the Hyatt Regency Hotel. We have full car wash detailing service. The new QuikPark has many improvements that come with the brand new facility such as new elevators and spacious stalls. The original parker must be the same person who retrieves the vehicle when exiting the parking. They will be denied to valet park if they state someone else is going to be picking up their vehicle. **** Please note this online rate is only offered if you book online and you will not be able to receive this rate at drive up.

Los Angeles International Airport Park and Fly Reservations Are Risk-Free

What happens if your travel plans change? No problem! You can always change or cancel your airport parking reservation later. We also carry a "No Cancellation Fee" policy for cancelled flights.

Lot Notices

Please note, our parking lot has a height restriction of 6'6".The original parker must be the same person who retrieves the vehicle when exiting the parking. They will be denied to valet park if they state someone else is going to be picking up their vehicle".
"No in / out privilege. Only one time exit is allowed per reservation".
**** Please note this online rate is only offered if you book online and you will not be able to receive this rate at drive up.

Airport Parking Map & Directions for QuikPark LAX

GPS Users

latitude -118.39
longitude 33.9442

Get directions from your address with Google Maps:

Please be aware that navigation systems vary and are not guaranteed to take you directly to the lot.

Contact Us

QuikPark LAX

9821 Vicksburg ave, Los Angeles, CA 90045

Direct:
310-645-7754

Reservations:
1-866-922-PARK (7275)

Showing the newest reviews:

Recommended - Verified Reviews
4 out of 5 stars

Rating from 752 Customer Reviews

73% recommend QuikPark LAX
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great service and value.

    I have now used QuikPark LAX Airport on two occasions and would highly recommend them. The check in took seconds before we were off to the airport. On returning, I called the office and was picked up at arrivals within 10 minutes. I would highly recommend the valet parking service.
  • Rosalba from Los Angeles, CA
    Posted on April 24, 2019
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was a smooth service from check in to check out.
  • Judy from La Crescenta, CA
    Posted on November 30, 2018
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Best place to park

    I have been using your parking facility for several years and wouldn't think of using anyone else. It's close to the airport & there is always a shuttle available as soon as I park my car. Everyone is always pleasant & helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Love parking at QuikPark

    I love parking at QuikPark. I fly 2 or 3 times per year and have been using this parking facility since 2013. Always a good experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Unstressed travel

    The valet service provides an unstressful start to our travel that exceeds expectations for seniors.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Happy to see an affordable and safe parking option near LAX since the untimely closing of LAX Park on Bellanca. Thanks to ParkRideFly USA for the discount as well!
  • Jim from Corona, CA
    Posted on March 11, 2018
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Would definitely use QuikPark LAX again

    I drove into the parking structure, took the ticket from the automated machine and proceeded up the levels to find a self-parking space. After driving around for a bit I found one on level 5. I took the elevator to the ground level and there was a shuttle just about to leave so I flagged him down and I got right on. He even helped me with my luggage. Within minutes I arrived at my terminal and he again helped me with my luggage so I gave him a few dollars. On the return back, I called the number that was on my reservation paper and the phone rep dispatched a shuttle to me within 10-15 minutes. The driver helped with my luggage in and out of the shuttle. I then went to the customer service desk to show them I prepaid and they gave me 2 tickets to insert into the machine after I returned to my car in the same condition I left it. Overall, I had a great experience. No problems whatsoever. The staff was friendly and helpful, the parking facility and shuttle were clean and looked well maintained and the elevators were o=in good working condition.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easiest access to LAX ever!

    QuikPark LAX made our arrival and departure experience at LAX the easiest one we've ever had. The staff was courteous, helpful and efficient. The shuttle was on time, and because we used the valet service, our car was ready and waiting for us at the check-out office when we returned. As seniors, we also really appreciated the help we received with the baggage at every step.
  • Kevin from Covina, CA
    Posted on July 15, 2017
    4 out of 5 stars

    Rating from 752 Customer Reviews

    They make start and end of trip easy.

    This is the second time I used QuikPark. Parking is really easy, shuttle was immediate taking us to airport both times and pickup was a very short wait both times, staff and drivers are very friendly. They made the start and end of trip easy.
  • ALICE from Chino, CA
    Posted on July 03, 2017
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Super close to LAX, shuttles are waiting for you when you arrive to take you to your terminal. Easy, would recommend this place as we will definitely use them in the future.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking facility!

    My number 1 choice parking facility at LAX!
  • Steve from Los Angeles, CA
    Posted on November 08, 2016
    4 out of 5 stars

    Rating from 752 Customer Reviews

    great friendly crew on the shuttle busses and at the garage
  • DAISY from Monterey Park, CA
    Posted on October 28, 2016
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Availability-Convenience-Fast shuttle service- Help with car problems (battery) Good attention at front desk. Problem solving team. Thank you..I recommend this Airport Parking
  • Robert from Santa Maria, CA
    Posted on August 16, 2016
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking place

    Only bad thing was had to park on 6th floor because they were pretty filled up. Came to the parking structure and was able to get to airport in a timely matter. When I got back we saw the shuttle and was picked up in less than 5 minutes waiting. Got to the parking structure found my car and took care of the exit process without a hitch.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Highly recommended!

    Valet service was well worth the price! All of the staff with whom we interacted were extremely helpful, pleasant and professional. The only downside was the wait for the shuttle, and the new location is a little difficult to find.
  • Ted from Corona, CA
    Posted on November 15, 2014
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Nice Clean Facility Close To Airport

    Very timely. Picked up in front of baggage claim without having to walk very far. Good value.
  • Judy from La Crescenta, CA
    Posted on October 28, 2014
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great location to airport, staff is friendly and quick to help. I got to the parking structure late because of LA traffic and there was a shuttle waiting so I made my plane on time. I would have rated 5 stars except for one problem on my return. I called the number on the card they gave me &amp; was told to wait on the middle divider for the shuttle but they did not mention that I needed to be in front of US Airways/American Eagle so the shuttle went by me the first time. I still was picked up quickly and the check-out was fast so I was in my car and on the road within 1/2 hr. My only suggestion would be to include that info on the business card they hand out. Now I will know where to meet the shuttle the next time I fly and will use QuikPark again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very crowed.. Only roof top available

    My only complaint was parking lot was full and had to go to the roof. I paid more because I wanted covered parking yet got rooftop. Guess this is just luck, but be prepared to get roof top parking.
  • Steve from Los Angeles, CA
    Posted on July 28, 2014
    4 out of 5 stars

    Rating from 752 Customer Reviews

    valet service is excellent at this facility. very nice staff also
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited over half and hour for suttle to pick us up from American. 3 QuickPark shuttles passed by but would not stop. 2 or 3 shuttles from other competitors stopped at the shuttle pick up location and boarded their customers. QuickPark&#039;s cost savings does not make up for the long delays.
  • Valerie from Yorba Linda, CA
    Posted on July 06, 2014
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Steve from Los Angeles, CA
    Posted on May 27, 2014
    4 out of 5 stars

    Rating from 752 Customer Reviews

    would definitely use quikpark again

    great customer service by the crew at quikpark both coming and going!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very pleased

    This is the facility I use very time I fly from/to LAX.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Theodore from Claremont, CA
    Posted on August 22, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Quick and easy. The shuttle delivered us to the terminal in less than 10 minutes and on the return trip picked us up within 2 minutes of calling.
  • Joseph from Los Angeles, CA
    Posted on August 19, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Love your service just if you could improve on the pick wait time, see other vans gone around twice or more &#40; wally, park &amp; ride &#41; before I see one of yours, improve on this and your service would be a five but beside that everything else is great . Also had a credit from a previous time and called customer service and was a able to use it on my next visit with no problem.
  • Cesar from CORONA, CA
    Posted on August 19, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited 15 minutes for the shuttle to arrive. Had to call to request s shuttle.
  • Marcial from Bakersfield, CA
    Posted on August 14, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Nice people that help a lot with a semi-flat tire and the luggage.
  • LaMar from Placentia, CA
    Posted on August 14, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great friendly service. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very pleased with the service. Everyone was very helpful. I would definitely recommend your facility to all my friends. Even though we arrived after midnight, your shuttle was there to pick us up in five minutes. And the driver was very friendly and helpful. Excellent service!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Randall from Los Angeles, CA
    Posted on August 11, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Joseph from Los Angeles, CA
    Posted on August 09, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    RDay trip to NY

    Couldn&#039;t ask for better service, ease of use and reasonable price.
  • Lisa from Ladera Ranch, CA
    Posted on August 06, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used this facility a few times over the past two months. I love the service, the parking structure, the price. I feel like my car is in a safe location, and I love how close we are to the airport. Easy in and easy out.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The parking garage is close to the airport, but there is no sign anywhere on the structure other than that&#039;s it&#039;s some garage belonging to the airport authority. Only after asking a gate attendant did I find out it&#039;s the right place. They say it&#039;s taking the city forever to approve a sign, but even some sort of poster would be helpful. Once you go to the entrance, it looks like there&#039;s just a man in the folding chair in charge of the operation. The shuttle to the airport took a very long time to arrive, but I was lucky with the shuttle back.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had never used a long term parking facility, we are so pleased that we chose Quick Park. Very conveniently close to the airport, friendly attendants and drivers, but best of all the inexpensive price. We will definitely will use them again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    easy place to park with reasonable price. VERY close to the airport.
  • Wayne from Perris, CA
    Posted on July 06, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking experience

    Was a great value and we were picked up quickly. Location is close to the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Awful Experience!

    What a terrible experience! Although QuikPark noted that they had moved, there was no explanation of the fact that a&#41; there&#039;s not QP sign whatsoever and b&#41; the sign out front says it&#039;s LAX Parking Facility F and something to the effect that only authorized personnel may enter!!! I drove arond and around, call them twice and began to panic about making my flight. It was only luck that I saw some QP vans and eventually figured it out from there. Then rushing in, the attendant told me he had to see my reservation for in advance. Running late already, I had to park and dig out the form from my luggage. The staff there is very nice, but management? Forget it! I met others there who had similar stories!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Valerie from Yorba Linda, CA
    Posted on May 13, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • Mark from Burbank, CA
    Posted on May 08, 2013
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Positive, but...

    Though the checkout was quick, the attendant was rude. He did not recognize my ParkFlyRide parking voucher and said that I did not have the correct paperwork, though it was the very same paperwork I&#039;d used to check in. Ultimately he let us go, but not without leaving a bad taste in my mouth after an otherwise positive experience. Also, there was no sign to identify the structure as that of QuickParkLAX. Being a new location, a sign would have been helpful. Love the new location by the way! So close to LAX!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    THE ON LINE SERVICE,THE DROP OFF &amp; PICK UP WAS GREAT!!!!! SLIGHT PROBLEM UPON LEAVING THE ATTENDANT WAS NICE BUT HE ASKED FOR MY RECEIPT &amp; MY PERMIT WHICH WAS OK - BUT THEN HE WANTED ME TO SIGN A PROMISSORY NOTE BECAUSE HE SAID I DID NOT HAVE THE CORRECT RECEIPT SINCE I WOULD NOT NOT HE TOOK A PICTURE OF MY LICENSE WHICH I WAS NOT HAPPY ABOUT- HE WAS IN NO WAY RUDE AT ALL BUT I DID NOT LIKE THAT HE TOOK MY PICTURE OF MY LICENSE WITH HIS PHONE. THE RECIEPT SHOWED A BAR CODE WHICH WAS USED WHEN I FIRST GOT THERE &amp; IT MATCHED MY DRIVERS LICENSE.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    They were super friendly and helpful and fast, unlike the last facility I used who was super late and not nice and even oversold and did not have parks to the point where it took me 45 minutes to find a park and almost missed flight. I was so shockingly impressed with this lot and the customer service, will be there again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    close to the airport, clean and easy access.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Quick, easy, and reasonably priced!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used your facility for about 5 years on La Cienega and have raved about this structure and staff and have recommended you to several friends and co-workers who now use your facility faithfully. I even had a friend call me up last week and ask me for the name of my structure I park the car at! Once I made my reservation on Feb 4th, I printed out my voucher immediately! So you can imagine my surprise when i pulled up to my normal parking garage and they aparently MOVED LOCATIONS without notifying me of this change. I went online immediately with my phone to find out what happened and received the new location address and called the facility for directional help. The man i talked to was rude and gave us incredibly bad directions. For 10 minutes he was not able to help us find the facility and even HUNG UP ON ME! He didn't know where the Marriott hotel by LAX was (apparently one block away from you) and only kept saying "we are the only structure by LAX, I can see you... just keep driving" Obviously, he couldn't see us and I had to pay $90!!!!!! to park at the LAX structure before we missed our plane. I usually rave with reviews for your site and help over the last several years, but this mistake cost me $90 and i am extremely unhappy. Upon arriving back I decided to find out where exactly this location was by asking an LAX security guard. Upon driving around after the fact, I located the structure. There is NO SIGNAGE! it is not labeled at all with anything AIRPARK LAX. The only sign I could see was "parking lot F" ... which is obviously NOT where I paid to park my car. The security guard outside of this facility notified me this was AIRPARK so I guess I know where this facility is for the future, except my future with your using your company has been damaged greatly. I called your customer service once I arrived at my gate and they were extremely unhelpful and refused to believe that my parking voucher has the incorrect address. Apparently, It was changed in your system, but I have the printed version and original email with the OLD address. I was told to call back AFTER the reservation to speak with someone. I finally got ahold of Debbie Grey and she was incredibly sweet and compassionate to try and right this wrong. You refunded me the prepaid parking amount as well as the coupon code which was nice. I appreciated that. Its incredibly unfortunate that it still had to cost me a lot more money than it needed to or was budgeted for. i will give this parking facility another chance since this was the first mistake they have made but I'm not going to recommend it so fast.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your vans are not marked well enough. We waited at the shuttle stop at the airport for 35 minutes This is NOT acceptible. The driver came around 3 times and did not stop at the shuttle stop after being flagged by both my wife and I.This is my second and last time I will use your facility. In your type of business customer service is of utmost importance.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The first impression was not good because the person in the box was not helpful. After that the experience and the drivers were very helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Prefer to have valet
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I like everything about your facility except for the long wait for the shuttle to pick me up at the airport. The wait this last trip was 35 mintutes from the time I called for pick up. It took me an hour from the call until I got to your facility....
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was a very pleasant experience (the nice lady at the cash register upon our exit made a big difference with her pleasant demeanor and courtesy). I will definitely recommend and use this facility again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    First, they were oversold and I spent 30 minutes plus looking for a park and they said the internet oversold parks and not their fault. Then the shuttle was not there and finally 20 minutes later it came and the lady said, "well I am off work now" but the boss told her to take me so she did and cussed and fussed the whole time about customers and how they act and how she hated white folks, etc... Thought that was highly unprofessional to do and very tacky. If my flight had not been delayed, I would have missed it as I wasted an hour almost at the parking lot which is ridiculous!!! When I called for the shuttle upon my return to the airport, I was trying to ask a question to the lady who answered the phone and I guess because she could not understand me due to the background noise, she hung up the phone. When I called back, I asked her why she hung up while I was just trying to ask the color of the shuttle, she actually had nerve to raise her voice and say, "I DID NOT HANG UP ON YOU!" I was uphauled but just got on the shuttle when it came, got my car and left and vowed to NEVER park there again. For years I have parked here but the last few times have truly been unpleasant due to oversold parks and long waits for the shuttle. The only saving grace was the manager who tried very hard to accomodate me when I dropped off my car due to the drama with not finding a park and the shuttle being late. Also, the driver on my return was very pleasant, efficient and timely.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your drivers and people at the gate are great. (Good poem, eh?), Yes, the five gold stars are appropriate. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used your services at least three times now and will continue to do so, so the following items are not deal breakers. 1. The website says I must print out my document, but I save it to PDF and show it at the ticket booth. I think you should make this a clear option for those of us who don't own a printer and who don't like to waste paper. 2. The entrance isn't very clear as to whether or not this is the place to go for long term parking. 3. When riding the elevator down, it isn't clear which way to go to catch the shuttle. The path goes toward a lobby, but that's the wrong way. clearer signage would be nice. 4. The shuttle back takes too long to arrive at the airport and it is hard to tell which of the many shuttles I should take. I finally took the Holiday Inn shuttle and walked over to the parking lot.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On my return, I had to called twice and waited 50 minutes for a shuttle!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I should clarify that we were helped and greeted once we were at the shuttle. Our driver was awesome.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Charged $7.65 extra at checkout and told there is a 20 minute time period for checkin and checkout.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Love this place. All went super smooth and saved money. Thank you ParkRideFly :)
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    you guys are great! and our shuttle driver on the way home was absolutely the best driver! We felt safe.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    After we picked up our luggage at the LAX, I called the Air Park facility to request a shuttle. I was told that the driver had already left the parking facility. We were waiting at the shuttle pick-up area. However, the shuttle driver drove by our Red "Shuttle Stop" sign without stopping. I called the facility right away and told the girl what happened. She said she will radio the driver to ask him to circle the airport again. I called her back 5 minutes later to inquire whether the shuttle is coming around. She replied "yes". Ten minutes went by and still no shuttle. I knew something is wrong because it was already 11:15 pm and the LAX was almost empty. Twenty-five minutes later we were still waiting and I called again. I was told by a male representative that the shuttle driver did not circle the airport but went back to the facility. Finally, the shuttle showed up and there were two employees on board and no other passengers. It appears that the driver failed to return to pick us up when he failed to stop at our "Shuttle Stop" because he was joy-riding with another employee. It looks like the company has poor management and irresponsible employees.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Getting to the airport from the parking facility was the easy part. Getting back was much more difficult and frustrating. I called the number on the card and was told the driver would be swinging around to pick me up at the designated location. I waited 20 minutes and no shuttle; meanwhile, shuttles from various other parking facilities are picking up passengers every few minutes. I called the number again. This time I was told the driver came by but didn't see anyone. The driver was already back at the parking structure and would return to pick me up in 15-20 minutes. When the shuttle finally arrived, I asked the driver how many shuttles the company had... "Just one. I'm the only driver. And today I'm filling in for someone." ONE SHUTTLE?? The company needs more shuttles. I will probably pay a little more to park at another facility knowing that I can get to my car within minutes of walking out of the terminal.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    quick and easy
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Took too long to come get us at the airport -- maybe 1 1/2 hours. We called twice and finally they came and got us. Don
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    effective, efficient and economicaly
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    fantastic
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait 40minutes to pick up on my return. I saw other companys shuttle every 5-10minutes. Do you think I want to use your company again? If you was me.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    although the parking garage needs some renovation and the elevator definately needs repair, i've found the price can't be beat.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was left waiting for at least 45 minutes at the airport after calling for pickup. Your shuttle even passed by me after I had already called 3 times about pickup. This is the first time I have used your service. It is also the last time I will use your service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    great..keep using them
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Driver was very pleasant and helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Excellent. (Not my first impression; I've parked there before).
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    For the first time in many trips I did not have to wait long for a shuttle. Typically it's 20-30 mins, today just 5 mins. Hope this is a sign ....
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    30 minute wait for pick up on return - called 4 times for pick up. Will use Wally Park next time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The worst experience ever! The time between the pick ups was over 1 hour! According to Rachel (the Supervisor), the previous pick up was at 5:09 pm. I was picked up at 6:15 pm (and it took only 8 minutes to get to the parking facility from the airport after we were picked up). There were only 2 parties on the shuttle at the time (2 parties of 2). We were outside of the Tom Bradley (international) Terminal at the LAX at 5:20 pm and we were walking to the Shuttle stop for 2 minutes. At 5:36 pm I called the shuttle 800 number and was told that the shuttle is at the airport picking up passengers (this was not true!). At 5:49 pm I called again and was told the same thing. At 5:53 pm I called again and was told that the shuttle is at the Terminal 1 and will be at my Terminal 3 momentarily. At 6:03 pm I called again and was told the driver should have been at my terminal already and the dispatcher will follow up with the driver because something must have happened as the driver did not have any passengers to drop off. Finally, at 6:15 pm we were picked up. As I stated earlier, there was only one other couple on the shuttle besides us. When I asked the driver what happened, he told me that the second driver was on a break and he was the only one driving back and forth. Of course that was not true because from 5:20 pm until 6:15 pm he never drove by the Terminal 3 where we were waiting. It appears that one driver was on his lunch break until 6:15 pm and the second driver was never sent to pick us up. We waited for almost 1 hour! How do you expect to stay in business if customers are treated as crap? Calling the parking facility for pick up does not do anything because they only respond with the generic "The shuttle is at the airport already and will be picking you up shortly". There are many choices for parking and choosing your facility was obviously a mistake!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything went in a timely manner.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We've been using this parking facility for several years w/ no problems. Only problem this time was that we paid for covered self-parking and had to park on the roof (uncovered).
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used your facility before and was happy with it. This time was the worst. We wasted a good 25 minutes just driving around trying to find a parking space people are parked any witch way along the walls because they could not find a space either. we ended up being pushed for time at the airport because we were counting on the same service we have had in the past. It also took 35 minutes and 3 phone calls to get picked up while we watched your competitors every other minute or so. In short, NO I was not happy with the service I recieved this time. Hopefully it will better next time. Thank you for asking.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We've parked here several times before and it's consistent with the price and service. We tried another place last time and they didn't compare to AirPark.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The rooftop parking was not convenient and took too long to get to and from the car and the shuttle stop. In addition, we waited over 15 minutes for the shuttle at both drop-off and pick-up, which was not convenient either.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I waited around 30+ minutes for the shuttle to bring me to the airport. There was only one shuttle in use, as one driver was on dinner and would not drive. There needs to be a replacement is someone is on break!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was really happy UNTILL I NEED TO USE THE RESTROOM, AND FIND UP NO RESTROOM IN THE PARKING LOTE ( OUT OF SERVICE ANY WAY, IT LOOKS REALLY OUT OF SHAPE, WONDER WERE THE STAFF GOES
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I didn't like that we had to circle forever to get to the 5th floor, but it's no big deal. There wasn't clear marking about what to do once we parked - would a shuttle come? Should we go downstairs? So we just guessed and took the elevator down and saw the shuttle there. If the shuttle hadn't been there, I might have been fairly confused.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was disappointed with how long it took them to pick me up and the fact that they oversold parks and I had to squeeze in a wall park so very disappointed with that. It took the guy over 40 minutes to finally pick me up. The only reason I said yes to using again is the rate is reasonable and if desperate, would use again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had some trouble finding your place but when I called to get some help a girl named Janelle was very helpful and she told the shuttle to wait for me, which I appreciated very much. I will use your facility again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We waited for the shuttle for an 30 minutes. It seemed as though you only had one shuttle running last night.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Except for the fact that the website stated the overhead height as one thing and the actual height was different, which we barely cleared, I were very satisfied with the website.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I don't fly often, but I will be using Park and Fly when I do fly. the service was great and timely.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We called for the shuttle to pick up. After three calls, the shuttle came 45 minutess after the initial call. We saw other park/ride services rotate often. Suggestion: Get more shuttles. This is not the first time this happened with this company. It happened before and we vowed to change services, but forgot and used this company again. Lesson learned.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Fast, easy and reasonable! I will absolutely use your services again! Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I'm a returning happy customer. I was very pleased with the service I received on the phone as our returning flight was diverted, and then cancelled overnight. It was comforting to know that my car was in good hands for one unplanned extra day in the lot.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My car battery died. The assistant informed me of the battery charger which I could use. This helped me out greatly since I do have AAA, I just didn't want to wait for the them to arrive. She did receive a tip for her helping me out. I will use the service again. Thanks John
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I waited almost an hour and called twice to ask to be picked up from the Delta arrivals area at LAX. The traffic was heavy but other parking area shuttles came by the wait area numerous times while I waited. The LAX attendent at the wait area also felt I waited longer than necessary. Everyone else from my flight was gone more than half an hour before I was finally picked up and transported to the parking structure. I would give this company one more chance and would hope to have a better experience
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were greeted by a very nice man, we a handicapped license so he directed us to the parking area which was very close. We did have to wait about 20 min for the shuttle. On the way home the shuttle was there in about 5 min. He was very nice nice but did not help much with luggage. Is it there job to handle luggage? Thanks Jackie Bodley
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait 50 minutes for return pick up.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Got confused trying to get to facility via 105 frwy west to 405 frwy north...no Century Blvd. off ramp! Would be good idea to alert travelers how to access your facility via this route. Also due to some irractic parking by some customers, space that on paper was avail. actually wasn't!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait one hour after we called for our shuttle upon our return. We could have walked to the facility and back in that time. After arriving on a red-eye flight the last thing we needed was to wait another hour for our pick up. We will use a facility that has more shuttles picking up next time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to wait over 30 minutes to be picked up by your shuttle at the airport- after a long flight home last thing anyone would want is to wait a long time to be picked. I saw a number of other shuttles go by 2 or 3 times in the time i waited i even called the facility 3 times just to be told eac time the deiver is on his way. That alone makes it not worth the few dollars that your prices are less than other LAX parking. I will NOT use ParkRideFly gain.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Staff was very helpful and courteous. I would definitely use facility again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Inconvenient parking on high floors only (alot of unnecessary driving) and waited FOREVER for shuttle. At least 5 other parking shuttles passed by 3 times before AirPark found their way.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very unhappy with your service. One thing you could do to make it better is NOT have the cashier person sleeping when people arrive. She was not helpful at all!! I will not use your service again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Economical and reliable - Thanks
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    after a long trip any wait more then 10 minutes seems VERY long
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Once we got to Air Park there was no one to ask any questions. We waited about ten minutes before we got help. We found this place to be very convient. The wait time for shuttle to and from were about 15 - 20 minutes. The price and time were great. We will use again in the future. Thanks Mr & Mrs. Curran
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait an extremely long time and everyone we picked up said the same. 45 minutes to an hour for a shuttle??? Not acceptable on any level. You stand there and see other companies go bu 3 or 4 times and nobody from Airpark LAX. At checkeout the attendant barely acknowledged us because she was so busy talking with another employee. RUDE.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    all staff were friendly. and YES i will use AIRPARK AGAIN. thanks
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Location was further from the airport than I thought, but the shuttle service was excellent. When I first arrived I did not see any signs directing me to the entrance, but a shuttle arrived shortly and he told me where to enter.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Hard to find pkg.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had a problem when picking up the car because the battery was dead. The girl at the gate was very helpful and friendly and I want to commend her for all her help. She was a lifesaver!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your facility was farther away from the airport than the others I've used and on our return we waited much longer than the other companies.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    overall, the price and the service is fine. However this last trip, the pick up shuttle from the airport to the parking facility took an extremely long time, which was very disappointing and irritating.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I paid in advance for an assured reservation. However, when I hunted for a parking space in your disgnated area I found the one and only spot. There were two vehicles looking for that one spot. The other vehicle must have parked illegally or in an unautherized spot as many other vehicles were. If I hadn't found that one autherized parking space, I would most likely have missed my flight. I had driven 160 miles and expected adequate parking when I arrived. It's clear that you are over booking your parking garage. As an added note it would be helpful if the parking spaces were numbered.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The wait for the shuttle was under 15 minutes and although that is not a bad timeframe it sure would have been better since we had been traveling all day to have a shorter wait to pickup our car
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Convenient and efficient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I found ParkRidefly/Aripark very easy to use.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I use you in San Diego for rides to the cruise terminal. When I made this reservation according to your website, I would be using the same service. Imagine our surprise after we had waited for 15minutes for someone to come and pick us up in a van to go to San Pedro terminal, my husband went looking for someone and found a shuttle 4 stories down and no they only went to lax. By this wasted time,we had one hor to get to San pedro and no ride. A very kind black lady raced us to lax and got a prime shuttle to take us to the terminal immediately regardless of the other passengers. We go there 20minutes before the ship sailed to coasta Rico. Coming home we waited another 20 minutes at the shuttle curb and finally had to call and wait another 15 minutes to be picked up and taken back to our car. Also we were paid in full,yet the same black lady charged my husband another $7.95before she would open the gate. I've always had a goog experience with you that's why I used again. Never again!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very nice staff driving the shuttles. They helped us with our luggage and told us to take our time getting on and off.my mom is disabled.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I've been a customer for a while, and there's a reason for it. Thanks, d
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    There are a lot of indoor parking spaces, security is pretty good, too. The waiting time is a bit long but still reasonable.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Parking was difficult for individuals flying out of town. More floors should be allocated as opposed to carpoolers.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am SO VERY HAPPY with you guys!!! Everyone is so friendly and helpful, from the phone being answered on the first ring, knowledgeable customer service and very kind and helpful sweet bus drivers. I'm so so happy with this company and tell everyone to only go to you guys. Thanks for a very unuasual and unique company in this time of crumby service and curt unfriendly staff. You guys are the Best!!! We will always use you guys exclusively. Steve and Nancy Drake
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Wait was over 20 minutes when arrived. overall great facility and will continue to use it.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    You should define "wait long" in question #4. I waited about 15 minutes, however the airport was very busy.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have only had great experiences with your service, HOWEVER last night we got back after a long trip. We called and said that we were at terminal 4, they told us that the wait would be 15-20 min, after 30 min. we called again and was told that the bus was on it way. We had to wait 50 minutes with not enough clothes and 2 young children, we were very cold. The bus driver dropped us off and dived back to his car. Why did it take him 50 minuets to get us? Did he sleep??? The service last night was very dissapointing.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I waited 45 minutes for a van and was passed by because the name of the company didn't match the invoice. Further, when phone calls of inquiry were placed, the customer service representative told us the WRONG (INCOMPLETE) NAME OF THE CORRECT BUS SERVICE. I will never ever use you again. A terrible experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Challenging to find due to the location of the buildings hiding the parking structure and no real "loud" signs.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Trip to the airport was fine. On our return we waited for 30 minutes. I had to call dispatch 3 times. I won't be using the service again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    1.) Visibility of signage & address was no clearly marked and easy to find upon arrival. 2.) The wait for the van service to take us to LAX was confusing. There was a yellow van parked near the entrance with a driver in it who said we had to wait for the next van to arrive because he was having lunch. When the next van came he told us that we had to get on the van with the driver who was having lunch. It seemed as though no one knew who was on break or what their shift was. 3.) Area to wait to van to LAX was not safe or comfortable. 4.) Pick up from LAX to the Parking lot was perfect. We had no wait. 5.) We arrived to our truck to find that someone had stolen a cheap $10. tarp out of our car. I hope they know they now have BAD VOODOO karma coming back at them.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Indoor! Price is the best
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Fast and no bones! Great staff and rates! Will always use your services!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Flew out christmas morning.. You oversold your place, so there were NO parking left even though I was there at 8am 12/25 and had a reservation for 7 days. Cathy was very helpful,courteous, and accommadating allowing us a covered spot. This is the third time I have used your services and will continue to choose you first. Thanks for taking care of us vets. Happy New Year.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    In many times, waited for a long time compared with other company shuttle unless make a call to the parking office.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    a 45min. wait is to long..
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    There were no parking spaces available on the levels that we were required to use. The parking lot was over sold!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used you several times and will return! You have consistently been all of the above - I really appreciate the driver's friendliness/helpfulness.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On my return to LAX the elevators did not work. My car was on the fifth floor. Dan Van Dorpe
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    good
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    1. I had to wait 30 minutes for the shuttle to the airport after I parked. This is not acceptable. 2. When I returned I was told "driver is at terminal 1, he will be at your terminal 5 very soon". 10 minutes later I called again and was told "driver has to make sure all passengers get picked up, he has not got to terminal 5 yet". 5 minutes later (total of 15 minutes) driver shows and only has 6 normal healthy passengers. Clearly I was being lied to about his location to make me feel better. Waiting 15 minutes was not a problem, it was how I was given false information that was the problem. 3. I use the facitliy every 30-60 days and I have noticed in the last 6 months the drop off and pick up times are getting longer.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My first impression was that it was hard to understand the parking attendant because he had a heavy accent and was not very professional. On our return I had to call four (4) times to get a shuttle to pick us up! On the last call the young girl was rude and hung up on me when i was trying to ask if the bus knew where to find us. The last straw was when the shuttle driver (a older female african american) was rude, did not greet us or apologize and did not attempt to help us with our luggage! Never again will i use your business and I will recommend my family & friends don't either.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    your employees from booking, check in, shuttle to and from airport and check out where very helpful, friendly, and efficiant
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff was helpful and courteous.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We arrived back at LAX late at night, had to wait about 20 minutes for the shuttle to pick us up. I'm not complaining at all, I realize the parking facility is a bit of a drive from the terminal and late at night I would assume staffing is light. Driver was most helpful and kind once he arrived and there was no problem checking out even though the delay of our flight and shuttle had caused us to exceed check out time I had given.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to wait so long for the darn shuttle on my return trip this time ... bummed me out, particularly as I was with someone who travels through LAX and I was telling him that I use you guys all the time. Frustrating. I wish there were a way to text instead of having to call ... so hard to hear outside. But everything else was fine. To be honest, I might try another service next time ... one of the one's whose shuttle passed by 3, 4, 5 times before I finally got my ride. :-/
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very long wait for shuttle, about 30 min after calling. Otherwise a good experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Upon our return to LAX, my husband called to have shuttle pick up. Not familiar with the airport set up we were waiting under green signs where we saw numerous shuttle stop for pick up. After a 45 minute wait and our fifth call I asked if we may be in wrong location. Rep told me we need to be standing in red area. We were almost left after waiting a total of one hour because driver passed the first red sign and we had to run to second pick-up point. During all the phone calls (5) rep never told me proper pick up location or inquired if we may be in wrong locastion. I will never use this service again. The driver was rude and customer service rep was nonchalant after my numerous calls. In the whole hour wait we only saw one other Air Park shuttle and it was in the center lane instead of curbside so we were unable to flag it down. Every other service was runing every two to five minutes. If ther e were a lower rating than one star, I would rate lower.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The shuttle wait upon return was VERY long. In excess of 45 mins. I saw almost every other shuttle come and go 2 to 3 times in the amount I waited for one. I found this frustrating. Everything else was fine.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Thank you! We took a two week trip and our truck was in perfect condition. Definitely would use your parking again in the future!! Great staff, friendly, helpfull. Great location! Awesome!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait to long for shuttle on each end and did not realize how far away it was from airport. More shuuttles would be nice. Otherwise everything wasgreat, friendly drivers, quick in and out.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Although we didn't receive assistance with our luggage (no big deal to us), our drivers, -both to and from the airport were very friendly and happy. I really appreciated their attitude!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We waited 45 minutes to get picked up from the airport. I called and the person that answered the phone wouldn't let me get a word in. Even though we waited under the red sign at section four we gave up and walked all the way to section three where we we finally picked up. The driver then drove to section four, five etc. We thought we would try a new parking area what a headache. By the way the restroom was dirty and out of order what a treat.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have used your service at least ten times and the return pickup time is over an hour many times and many times over forty five minutes. The phone calls to the building say they are on the way and nothing happens. Outright lying about stopping and not seeing us occurs frequently. Your operation is understaffed or the staff is lazy. These are consistent occurrences.The buses are not full when you are picked up so there is clearly something wrong.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Was not fond of the idea of long term parking, but you've changed my mind. Very friendly and helpful staff, will use again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    40-minute wait for the shuttle on my return was excessive.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I really thought your operation was first rate. One complaint I have is when I had to change my arrival date by one day.I thought you would be able to simply add one day to the lenght of my stay. Instead you cancelled out my original reservation and created a new one.I now have a credit of $117.00 for my original reservation which I at this time do not know when I'll use it.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is 2nd time we used your facility and service, we are very happy and will keep using it whenever we travel and need to get to the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On our return from our trip, it took over 35 minutes and 3 phone calls to get a shuttle. They said he was at terminal 7 then terminal 4 and he had to pick up others (there were no others in the shuttle or at the lot.) He never got out of his seat to assist with luggage. We are in our 60's and we had our grand daughter. The cost was good, but not being truthful was pathetic!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff was friendly, and helpful. The parking structure was gated and safe. The drivers were quick.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The cashier/clerk onsite was not very helpful and responsive.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Neither driver coming or going helped me with my bags. I also overheard a conversations where the driver said that they have only 3 shuttles which is why it takes so long to get one when you're at the airport. I called for a pick up when I was to the curb, and the shuttle was nearly 25 mins. arriving. TOO LONG!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Prices when up, bring them back down...
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The graphics upon arrival could have been a little clearer about where to enter and where to go for the first time user. Overall very nice.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Just as I was about to call since I hadn't seen your shuttle and I saw a few others pass by twice, my friendly driver pulled up. I don't mind waiting, because your drivers are one of the safest around. I almost tipped a guy from a different parking garage if he STOPPED driving like crap. I have been with your parking facility ever since!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    good
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Convenient
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Pick up at return was terrible. Called at least 6 times for a ride between 8:50-10 PM, took an hour to get on a bus, which was over loaded. The dispatcher didn't speak English that was understandable. Was told they had 2 buses running, but found the 2nd was sitting empty at the parking lot. The cashier seemed inexperienced, untrained trained or didn't care, took along time to get out of the lot with only 3 cars trying to exit. The bus driver was very friendly and apologetic for your messed up system. The overall experience was much less than pleasant. I had suggested you place to a friend prior to this experience, but today will call them in hopes that they have NOT made a reservation. I will NOT recommend you to any friend, I talked to several people on the bus were having the same problems, so this is not an isolated case, hope they do the survey also.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your service was great. The reservation was easy to make online. There were no problems parking, going to the airport or returning from the airport. One of the best rates around LAX and very convenient. Thanks. I will be using your service again when we travel again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I reserved rooftop parking and lot was full on roof so I parked one level down.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have been using your service for many-many years. Its very unfortunate that the last two times have been very poor. The wait times have been over 45 minutes with multible calls. Do you think the young woman would leave her toll both to come to the gate and answer a question for us, no BUT she did FINALLY open the door and answer our questions. This was after my husband got out of his car and start walking towards her. The facility was over booked and cars were over parked into the isles, making it very hard to get around them. Once we were checking out: the young lady gave us a price less then we had pre-paid and she never offered to give us back the difference, please advice. I would like further feed back from you on this matter. Thank you, Rhonda Bailey
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We arrived very early in the morning - a bus was waiting for us. finding a spot on the rooftop was difficult - butfound a spot. when we came back people had parked against the wall making it very difficult to back and turn out of our spot. Clients should not be able to park in unmarked spots
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The ride from your place to the airport was fast and pleasant. The pick up from the airport back to your facility was awful. Too long a wait, too many vans with similar names picking everyone up in the same spot. Not enough room for the vans to pick everyone up. Would really like a refund for half. L Basche
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The poor shuttle driver was unable to use the rest room because after several minutes of going back and forth looking for it, it was determined that the only key was locked inside -- you should have backups on hand. This caused a delay for me getting to the airport and normally I wouldn't mind, but I was running late anyway. Also, this time, the shuttle picked me up at LAX within 12 minutes of my call. Previous times it was 20-30 minutes. So, you've improved. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Staff was on the phone for awhile when we arrived, sounded like a personal phone conversation. When we came back from our trip, we had to wait longer than 10 minutes, we saw more shuttles for competitors more often and quite a few at a time. We saw only the one we called and waited for. We have used your services in the past, but this time it was quite a wait, especially noticeable because we arrived later in the evening. Perhaps we will try the others before deciding who comes to mind when we next travel.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have been a several year user of your facility and continue to find your services and your employees first rate and have recommended you to many of my friends and coworkers.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Super easy to use and convenient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We purchsed our parking space on line. Got to your parking place, got enterance ticket. Found place to park, got on bus and driver didn't even try to help with suit cases. Had to wait 20 minutes for pick-up. This driver did help with our suit cases.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It took longer than the other shuttle companies.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    EVERYTHING WENT VERY SMOOTH. I WAS VERY SUPRISED AND I WILL BE BACK.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Always had great service. Thanks.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have used the facility many times and this may be our last. We returned from Indonesia in April at 1:45 pm and had to wait almost an hour with 3 phone calls. We were told the driver had gone by several times. We are VERY familiar with the van and it did not go by. We returned from Mexico last night at 9:00 pm. We waited 45 minutes with 3 phone calls. We were told there were van issues. Wally Park, Park One, every other facility passed us at least 4 times. Very disappointing service recently
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Really need to improve pick up times. Every time I call for a pickup it is around 20-25 mins., not 15. Seems hard to believe there's never a shuttle near the terminal where I need a pickup.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is probably my 10th time using this facility. Pick up time has always been slow and i have had to call many times. Yesterday I called for a pick up and waited 1/2 hour after 3 calls. I probably will not be using this location any more. Thanks
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have used A.P. many time and should continue to use it.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I always look to park and ride to care for my car while I go away. I always know it will be waiting for me without any new parking lot door dings or scraps on the finders. Thank you for the great service (over and over again), R. Bailey
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    No one was at our car to help us with luggage, but the van driver did help us load and unload the luggage from the shuttle van. It took us quite a while to find parking, so it may be helpful to be guided to level that has parking available--however we did have a wonderful end-spot--the only spot seemingly available-so we can't complain!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Yes, we were greeted by by the driver of the bus when he finally arrived to pick us up at the parking structure. Then he spent the next few minutes parking and re-parking his car. I only check that the ride was a pleasant one because there was not a "non-experience" choice. Yes, we waited a VERY long time to wait for a shuttle. This is not the 1st, 2nd, or even 3rd time. It seems that each time we have used your parking lot, we have had to wait longer and longer for a shuttle to pick us up. This particular Sunday we saw 4 The Parking Spot Shuttles, 3 Marriot shuttles and 2 Wally Parks while waiting for your shuttle. This is the last time we will use your parking lot.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great bargain overall, I believe. It does appear that you might benefit from having one or two more shuttles running at the same time as wait times can be excessive from time to time. No problems this time around though.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    One concern...I returned one day early (THU APR7 6PM)and prepaid thru FRI APR8 PM. The agent at check-out advised me to contact AirPark for credit. I asked for a receipt, but the agent replied there is no receipt since there is no amount due. When I called AirPark the next day to arrange credit, I was told to fax a copy of my "receipt" to show when I returned. Since I have no receipt, I overpaid on this occasion.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to find and close to the airport. Attendant very nice upon arrival. Was not happy to have to pay for an extra day due to our plane being delayed and we arrived 1 hour after the time I said I would pick up car. Original time of arrival was 11:58pm, so I paid for the next day since I knew it would be after midnight by the time we got our luggage and got to garage. I originally put down 1:30am, but didn't get out of garage until 2:30am. Next time I'll definitely pad the time of pickup since I feel like I paid twice for April 11.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I pre-paid for the entire stay, and it took the check-out guy several minutes to confirm this as he kept asking for payment until he was able to find that I was already paid up. You need a better system since this has happened before. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    first impressions was great, and services were awesome, kinda nervous at first, since never used your services, but after i told my wife that next time we fly out anywhere, we are difinately gonna use your facility, thanks soo much.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    took at least 40 minutes for pick up after we arrived at LAX had to call 3x..that was bad..your prices are good but service was terrible. When we got back to lot noticed at least 2 other shuttles parked and obviously not in use,,maybe you need more shuttle drivers??
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was disappointed to see that my rate from ParkFlyRide was $1/day MORE than the rate anyone can get just by driving in. I will be more careful when using ParkFlyRide in the future. $1/day more plus a $3.99 fee added on is no bargain! The driver on the way in did not offer to help with the luggage either getting on or off. He was okay except for that. The driver on my return was very helpful and she was quite pleasant, too.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We didn't have any help with our luggage on the way to the airport, but had help on our way back! We only waited approximately 10 minutes to be picked up.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am a several year user of your services and continue to find it very worthwhile and have referred at least 4 friends in the past.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I used your facility in May of 2010. I was pleased with the pricing and service, so when flying out of LAX this time, I immediately picked your service again. I am pleased to say that the next time I fly out of LAX, I will once again use your service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Parking and the staff were fine until I checked-out. Since my plane came in LATE by one hour, I was charged $7.50 (more or less) for being late. I really should not have been penalized because my plane was late. You should have at least a two hour grace period build into your rates. I do not think that I will use your facility again until you change your policy.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait a long time to be picked up after our arrival. You have two names Park Ride Fly is not used on the shuttle, so it's a little confusing
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    everything was perfect, but waiting for pick up could be not so long...
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    my battery died and Kenneth jump started me and got me going. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Efficient. The 5th floor parking is understandable but a long way to go round and round. We had a lot of luggage but off loaded an up loaded on the ground floor with help from staff. Very helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was not helped with the luggage on the OUTGOING trip, but was on the incoming. I was surprised, but did not say anything...I just did not TIP the guy. (Maybe he was tired or having a bad day. I have used you guys 3-4 times now...and am VERY happy - will continue. THANKS
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Was not greeted nor met by a representative of any kind upon arrival. Missed shuttle by a few seconds and ended up waiting an additional 20-25 minutes to be picked up. Ended up losing materials left behind on shuttle. Not a positive first impression to say the least.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    good
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff were very pleasant, and time efficient. Good work! I will definitely recommend this facility to my traveling friends.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Coming in was no trouble. Your drivers were courteous and attentive with all of us. They took the luggage in and out. Checking out was also very easy. Thank you.........
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Overall okay. Seems safe and clean. Great price. Overall, I'm generally satisfied with my parking experience. However, the return shuttles are getting noticeably worse. My recent experience was on Christmas day. The airport and parking facility were NOT very busy. After getting my luggage, I called the number as instructed, then waited 30 minutes without seeing a shuttle. I called the number again and they informed me that the shuttle broke down and another one would be on the way "any minute". The shuttle arrived another 15 minutes later. We were the only riders on the shuttle.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    You shokd implementa poiy of your driers not doing text messages while driving-t is the law, but they ignor it. It was very heay traffic on Frdy evening and driver's doig textin is not good.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was not at the fault of AirPark LA that the wait was long for the shuttle. Traffic was backed up very badly due to a highway accident on our return, Dec. 1st. I thought it worth mentioning so this survey wouldn't misrepresent my experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to wait 40 minutes for the Pick-up shuttle and also had to call the dispatcher 3 times before I had confirmed the shuttle was nearby.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very Professional and courteous staff. Very Secure location.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Friendly stuff,but some attention to customers will be a plus. Waiting area and restroom need to be improved.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had a long wait at the airport for the return trip to the lot.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Only because the price is right wuld return. Waiting for yo shuttles is frustratin
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great parking experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The operators were helpful and the drivers going and coming were wonderful. My problem is that I returned more than 24 hours early and was told that I will not receive a refund. This made me very unhappy. Thank You Alfredia Jenkins
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Well organized and convenient. A longer than average wait for the shuttle (most other parking shuttles came through three times in the time I waited,) but the driver was pleasant, efficient, and helpful. She's a credit to the company.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I parked at your location last year, and again this year. That speaks for itself . I will reffer friends to your location when ever I have the opportunity to do so . thank you, C G LUNN.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    good
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Thank you for a pleasant experience all around. I will absolutely use this facility again and tell my friends about it too. C.Vanegas
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Would like you to consider some grace time for frequent users. I park with you often and when my flight was delayed and I was re-routed by the airlines causing me to be 45 mins. late getting my car, I was told I would have to pay another day's rate. Seems a hefty fee for someone who patronizes your facilities often.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great experience as always!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    had to wait 35 minuntes for a shuttle way too long. very frustrating, when competitors shuttles went by several times, When we got back to your facility and there was one shuttle parked there. We travel again in December for 10 days. will look for somewhere else to park: 3 cars.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We've been using your facility for several years now and never have had a problem. The only irritation is that the shuttles take too long both in the depart and arrival. We were waiting 15 mins for the shuttle upon arrival to lax, for our departure one time we waited 10 mins for the shuttle to arrive to the facility. increasing the efficiency of the shuttles would be great.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It's o'kay. We have not had any problems leaving our vehicle there. We did have to wait 30 minutes for your shuttle. Most shuttles at other facilities came around 6 to 7 times at the airport before your shuttle showed up. Suggest that you get more shuttles before you start to lose business.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Facility difficult to find - not well marked. Return was a nightmare. Followed instructions and waited outside LAX where told to do so. Called 4 times to ask where pickup was - was repeatedly told they were on the way and that we were waiting in correct area. 1 hour later we flagged down the van and were told by the driver we should have been in a different area - "the dispatcher has never been to the airport and doesn't know where the correct waiting area is". If we are charged for the extra hour of time we will fight the charge. We will never ever use you again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy in, easy out but I did have to call the shuttle twice, 30 minute wait at the terminal.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is my second time using your company. It is WONDERFUL. Both times everything went like clock work. You are FOR SURE earning my loyalty! I was thinking earlier today that I will DEFINITELY mention your name to anyone I know who is flying out from the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When I arrived, I waited at least 15 minutes for the shuttle. The driver was changing shifts, which delayed us more, Then the shuttle bus broke down and would not start, so we waited even longer. I was disappointed this time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I wish you had a N/A option for question#2. I had to answer no because I did not have any luggage. But I saw the driver help out several other people, so I know that it happens. Wonderful, easy, stress-free experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was the third time we've used your service and was very pleased with the service and the price. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was intact although I left the key with your staff; this had been my biggest worry. Thank you for taking good care of me.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    grreat service for the cost
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to use and woman at booth very pleasant. Been a while and I forget her name. Thanks
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was easy to use and navigate. I found the shuttle driver to be a very pleasant person. Check out was efficient and easy.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My first impressions were favorable. I was able to get a nice parking spot near the elevator. Both of our drivers were very courteous and helpful. We didn't have to wait long either leaving or returning. It would be more classy and professional if there was more personal intereaction. Someone to greet you and give brief explanation of service, etc.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    overall, i was very pleased. i did have one concern though. when i received an email indicating military and one day discounts, i looked at the rate but was unable to book through the website so i called the next day and was told that i could use one or the other not both discounts. by that time the rate had gone up and i was out the extra cost. i booked anyway but was displeased with this.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait 40 minutes for the shuttle upon return to the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I use your facility often and have continued to recommend it to friends of mine. I have even written to you about your excellent customer service too. This trip was not your normal excellence for me. When I called the number to have the shuttle driver dispatched it took several attempts to get someone to answer the phone. When I did reach someone they were extremely rude and unhelpful. I arrived at Southwest airlines. At LAX, Southwest flies into terminal 1. The hotel/cortesy shuttle sign that you direct us to stand underneath happens to be located at terminal 2 (noted by the big number 2 signs on the poles). When the customer service agent asked me which terminal I was at I told him 2. He then was grilling me on the fact that southwest only flies into terminal 1. I'm not quite sure how I could have avoided this conflict. I have used your facility many times and have never had this situation before. Its not so much the confusion of flying in from southwest vs. terminal two where the sign is located, but the rude agent that was less than simpathetic to the problem.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    There were no parking spots available on the floors they told us we could use! It was very stressful since we had to make a flight. It seems that they overbooked the lot. We finally went and found someone and they said that we could park one floor lower, but there were none available on that floor either!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used this service many times and will continue to park at the LAX lot - convenient, well-priced, and safe. It's a great find!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I've been a long time user now and continue to find your staff and services helpful and efficient and have referred friends in the past.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was our first time with you and we were quite satisfied. Our car was perfect and the access to the 405 south from your location was so simple it couldn't have been easier. Thank You.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I would definitely use your facility again on future trips. The only little glitch was when I was dropped off at LAX. I told the driver that I was going on Air New Zealand. When we arrived at the airport and passed terminal 2 where Air New Zealand was, I mentioned that he had just driven past it. He kindly re-circled the terminal and we passed terminal 2 again, but he said that all international flights go out of the Bradley Terminal. That's where he ended up dropping me off. Wrong! I had to walk with my luggage to terminal 2. A bit of an inconvenience, but I was OK. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I left the paper work on the table so did not use your parking facility. I might have tired it anyway, but the directions were vague so I could not remember how to get there. Other parking site I have used only charge a reservation fee and you pay the remainder when you leave the lot. I find this much more user friendly. While I am aware it is not your fault that I left the paper work at home, the experience cost me a lot more money than if I had use another site.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On return, I carried my luggage up six floors, only to find the door to enter the parking garage locked!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the pick-up point was to far from the luggage claim. i had to drap my bags and grandson entirely to far to the red sign.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Good value
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great service. Great parking experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were a little confused when waiting for the shuttle at the airport. We were looking fora 'ParkRideFly' shuttle so when the shuttle that said 'parkfly' (or something like that) drove up, we didn't get on and he had to drive around again. When we saw him come a second time and no one got on, we asked him if he was there for us and he said he was. Our arrival and departures were at 11 p.m. and going to the back of the parking structure at night with no security was a bit scary. I don't know if I would recommend it to someone traveling by themselves but other than that, it was a very reasonably priced parking facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is the second time we have used your services. The previous time was a very good experience. Today, we had to wait a long time on the curb AND when I pressed the person on the phone, she hung up on me. So, will use your services again? Not sure.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    no luggage
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a horrible experience using your parking facility. First, there was NOBODY TO GREET ME NOR DIRECT ME as I brought my car. I did not know where to go nor where to park my car until I found somebody who said I should just drive my car up. So I did, until I found the sign saying airport parking 5th-7th levels or something like that. I reached 5th level, it was FULL, 6th was FULL, 7th was FULL. I went to the rooftop, it was FULL. There was NO ATTENDANT to help point to a vacant parking slot. Went back down to the 7th level and found a slot beside a van and a post. Tried to maneuver and finally hit the post - BROKE MY RIGHT SIDE-VIEW MIRROR AND SCRATCHED THE RIGHT SIDE OF MY DOORS. If you already know that your parking facility will be full during those days, I don't understand why you still accept reservations and/or why attendants were not around to help the people coming in. There was a man who parked his car on the space where it says NO PARKING. Afraid that his car might be towed or something, he left his car and went down to look for an attendant to show where his car was parked. After I came back I went to get an estimate for the damage on my car; the shop wanted $1,000 to change and fix the side-view mirror and repaint the damaged areas. Isn't that an AWFULLY HORRIBLE EXPERIENCE???
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Cars were parked all over the place on Floors 5 and above. Difficult to maneuver a larger vehicle through the parking lot. We paid for covered parking but there were no spaces available. After we parked on the roof and called the number, the Mgr said we could park on level 4 so we had to go back up and move the car. Upon checkout, unfriendly attendant was confused when we presented the "paid" receipt. Directions to the facility on the Paid receipt would be helpful!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    nice employees but the facilty could be better lit with more rooftop parking avaiable.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Fine and dandy
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    i was having second thoughts because this is my first time using the online services of airpark lax. the facility is safe and the people were courteous. i'll definitely use this again next time. more power to you guys!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have been using ParkRideFly for a couple years and was disappointed to learn you no longer work with hotels (I parked at the Renaissance Montura hotel before). Do you expect to work with them again? The valet service for the price was very nice...it is a little difficult to navigate that huge parking garage.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were satisfied and would use your service again. We would recommend you to friends that need this service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were pleased with the service and the overall parking facility... it worked for us!!!.. and we want to use your facilty again... we actually referred someone else, but you were full for that day...five stars!!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Fine and standard parking garage/building. The only thing that was hard to figure out was where to wait for the shuttle from the far elevator on the other side of the building.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Facility is easy to locate, but taking the shuttle to and from the airport is the main issue -- shuttle buses are too scarce. Last evening I waited for 45 minutes before it came, despite calling the moment I arrived in the waiting zone. And the shuttle was packed with passengers and luggage already -- The shuttle should run at least every 15 minutes to the terminals, like other competitors.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I made a parking reservation about 2 weeks in advance. When we arrived at the facility there was one spot left and we were lucky enough to get it. There were other people who were behind us who driving in circles trying to find something. I would have thought that if you reserved in advance you would have a better parking option. It always was not clear what floors you could park on. Some of the passengers on the shuttle said they just parking where ever there was a spot and hopping their car would still be there when they got back. It took a lot longer then we were told to get the shuttle - they said 15 - 20 and it took 27 minutes. It also is difficult to get your luggage from your car down to the shuttle pick up (no ramps by the elevators) and people are always blocking the shuttle area dropping their bags off before heading up. Yes, your facility is cheap, but you get what you pay for and we will for sure be looking for a better facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Helpful, friendly van drivers and parking attendants. Simple process and took a load off my mind.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything from my call with the customer service, booking, parking and shuttle to the aiport was great. I waited 40 minutes for the shuttle to pick me up from the airport. The shuttle past me twice after several calls letting them know where I was for pick up.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to come back early and am STILL trying to get some kind of recoup for a week's worth of parking that I paid for and didn't use. Spoke with TWO different PRF customer service people and still waiting... I can't be certain, but I think it's more the management at the garage making the grief more than the PRF reps. Still, a quick note to let me know that they're working on it would be helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Staff and shuttle drivers friendly!! on our return to our car we found that our battery was dead. I informed your staff and they provided me with a car jumper which was also dead! and would not start our car??? luck has it we belong to AAA.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Further from airport than I initially thought but easy to get to from freeway exit. Friendly staff and clean shuttle. Had some standing puddles in lower level and I ended up parking in one which was inconvenient. Maybe improve the drainage in the lower level. Good deal on the pricing.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Other than having to park so far up (7th floor), the facility was clean and friendly services. The elevators are well situated. Courteous drivers and check-out service was fast and easy. Plan to use in our future trips!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I called 3-4 times and waited for nearly an hour for a pick-up last night. I will NEVER use your service again.....you suck!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Location was easy to find. Staff was courteous. Parking facility was clean and secured. Entire process from reserving a site to going home was quick and simple. I'll keep you in mind in the future and will refer you to friends.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have to wait more than 30 minutes for the shuttle on my return. Wishing they have more shuttle buses to pick up the customers.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    very nice and helpful. You made it easy to get to & from the airport. thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait a really, really long time for pick up at LAX. Also, cars were parked in areas other than official, striped parking slots (e.g. around the sides of the drive ways) thus made it difficult getting my car out (could not back out very far as I would have hit a car parked illegally).
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Driver was very helpful and friendly. very satisfied with the services. would use your services again and would recommend to others.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Arrival at 4 AM was scary...no one around..and it's a large parking structure. I'm glad that there was a restroom available...traveling always makes me nervous and it was nice to have the restroom there..
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The only issue we had is that your elevators were not working upon our arrival and departure.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Got lost searching for it. Pulled over and called. The lady who answered could not give me accurate directions (I was two blocks away, as it turned out.) Neither could the second person! Finally, a gentleman gave me the simple accurate directions and I found the place. By then I was late. The attendant told me a shuttle would be available in 5-10 minutes. After 12-15 minutes I was getting very nervous. Only then did she tell me they only had ONE shuttle and it had left just before I arrived. I asked her to call him. He was just arriving at Terminal 1!! Others were waiting, too. Luckily, Jose agreed to give up part of his lunch break and take us to the airport. The shuttle was hot. Jose said the a/c wasn't working. What an awful experience! BUT: The heavy-set black driver on the way back made up for it all. Picked me up within 10-15 minutes, was pleasant and helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was pleased with the over all service however, I was not pleased with the wait times for the shuttle service. I waited at least 30 minutes to and from the airport. The drive was good and the driver was helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I appreciated the lowest price, but didn't like to park on the rooftop. The shuttle driver did not help us with our luggage upon exiting. Overall...ok experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    If #1 means by anyone besides the driver, the answer is no. If you mean by the driver, the answer is yes.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used ParkRideFly many times. It is an easy off and on from and to the freeway. Like the price as well. Will continue to use ParkRideFly as long as you have the better rate. Thank You
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am pleased with the consistently good service from Airpark. The drivers are always friendly and helpful, and the wait for the van upon arrival is minimal. I will definitely continue to use this facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a great parking experience as always. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The only thing I am not happy about is that I waited 25 minutes for the shuttle bus to come on my return, and I saw at least four or five shuttles from at least four other parking lots passing us while I was waiting. So I doubt that I would use Airpark again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have been using your services for some time now and usually have a good experience. Your staff are all friendly and helpful. Regarding my "no" comment in #7, I find the newly revised website difficult. The print is extra large and the screen is very narrow. It is difficult to see the entire field (e.g., the year of your vehicle only shows 2 numbers - that is the only example I can remember at the moment, not being on the site). The prior website was much more user friendly for me.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Jessica was very helpful and friendly
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was as expected. Good value.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    A little far from the airport, but good for the price. Would definitely park here again!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Outstanding, convenient and efficient. The parking structure is right there off the Freeway. No hassle. Everyone was Top Shelf"
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited over 30 minutes for shuttle on our return. Had to call twice before a shuttle was mobilized. This is not acceptable to me after a long day of travel.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    didn't see option to use AAA but that was OK..great lot would recommend it
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The only complaint I have is the length of time I have had to wait at the airport upon return. I always see three to four of each of the other shuttles pass by while I'm still waiting. I appreciate the lower parking fees, and guess this is the way I pay for it - in slower service. This time, for the first, the checkout took a long time also. I pre-paid, so assumed I would hand over the sheet and ticket and the gate would open; but for some reason, the attendant kept entering different amounts and it took a few minutes before I could leave.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Love parkrideflyusa.com, HATE AirPark Los Angeles. It took over 30 minutes to be picked up and if you were at terminals 3-7 you had to wait for another shuttle b/c there were so many people waiting for such extreme periods of time at terminals 1 and 2. It was absurd, I was so disappointed.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everyone was very friendly...nice surprise.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Much easier shuttle to car, no bus rides thru large parking area. Actually felt more secure than large lot before/after dark. Will definitely use you again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    on our way back we were helped with our luggage...
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Reference #4. The wait for the pick-up shuttle for the return to parking was over 45 minutes. On check out, when I suggested they consider additional shuttles, the lady shrugged her shoulders and said it was just traffic and don't blame them. Competitors had two to three or more shuttles pass the pick-up spot before the AirPark shuttle arrived. Several waiting passengers had the same problem and the discussion let to the question as to whether we should use this facility again. We are not sure yet!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great experience as always.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait 45 minutes for pick up. We will try it again one more time just to make sure but it was really bad last time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    As for luggage, I only had carry-on, no check in pieces.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It turns out that I overpaid. I mistakenly did an advance payment from jan 6 to jan 13 but my return was Jan 11 at 20:00. The lady at the checkout said I should contact you about re-imbursement for the 2 extra days: RESERVATION #:768412 RESERVATION ITINERARY Type: Covered Self-parking rate Parker: george legrady Airport: Los Angeles International Airport - LAX Check In: Jan 06 2010 03:00PM Check Out: Jan 13 2010 07:00PM Vehicle: bmw 328i 2007 white (6AYS642) MY contact info: [email protected], tel 323-346-7619
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This isn't my first impression because I will always park my car with you guys. John Wayne would have been more convenient for me to fly out, but I chose LAX so I could leave my car with people that I trust!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I do park every 10 days on my way to Seattle, WA. It is in the good location. But I am not happy about your pick-up services. Some time I have to wait more than 30 minutes. Compared to other shuttle services; I have to call everytime during my return and have to wait at least 15 minutes. Your drivers are co-operative. Thanks
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Usually I have to wait a very long time for pick-up from the airport by your shuttles. I only waited 5 minutes this time. Very happy with that.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It would be appreciated if there would be more services to the airport. I ahd to wait nearly 30 minutes
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Not only were we greeted, we were wished a Merry Christmas and chit chatted all the way to the departure stop. And on the way back, the driver was the same woman at LAX, and just as pleasant even though the van was quite crowded.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I appreciated the covered parking. I was able to park close to the elevator which made me feel safer
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I actually am a frequent user customer and have had good experiences in most of my usages. A glitch here or there in a city this size in not bad. I must say your shuttle people are always very efficient, friendly, courteous and helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a prepaid reservation, but the facility was completely full, which I only discovered after driving around for 20 minutes (no sign at the entrance, no one stopped me). I was sent to another location, and told I would have to leave my keys because they didn't know where they would park the car. This did not make me comfortable, at all, and I wasted about 45 minutes driving around. I would never use this facility again, since you clearly cannot manage your capacity, and I can't risk missing my flight.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great... as usual!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very convenient location. The only improvement I'd encourage is the speed of pick-up at LAX. Other parking shuttles came by several times each while I waited 25 minutes for your shuttle. Also, it wasn't clear to me whether I should be looking for a shuttle that said "Park Ride Fly" or "Air Park"...very confusing!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was plesantly surprised at not only the ease of getting to your establishment,but also how friendly the staff was. I will refer all my friends and relatives to your facility. Thanks for taking care of my car. You receive 5 Stars from me. Sandra
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited more than 35 minutes for the shuttle on the return trip Sunday.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I traveled the week before Thanksgiving so leaving LAX was wonderful. A little hard to find the first time-signage needs to be larger. Return trip was Sunday after Thanksgiving so your poor shuttle driver had to fight traffic, still only waited 20 minutes. He was smiling and very courteous. A pleasure after fighting the crowds to get to the curb. Wish LAX would make a designated shuttle pickup area away from the crowded traffic and larger waiting area. that little island wasn't big enough for the crowds. Almost got hit twice. But that is LAX problem. So glad you are removed enough from LAX so leaving your facility was a breeze. Definately use again. Thanks so much!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On my way out, it was a 30 minute for a shuttle b/c only one was running (the night before thanksgiving) - might want to have 2 staffed for big holidays. Otherwise, completely pleased!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Both drivers that I talked with on my pickup from the facility were very helpful and professional. The parking stalls were a little small and I was concerned about the tight spaces. Upon my return I called the phone number on my card I was given upon my arrival and I was given some clear directions for the pickup location. I was greeted, helped with my luggage and had a terrific experience with your service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    had some trouble figuring out what to do with my print out.it said to present it when i arrived.i tried to do that and cars honked the attendant told me just to park..had a hard time figuring out where to park.when i was leaving i could not find my ticket.the atttendent said it was ok..i found it when i came home,and was wandering if you were going to charge me extra for not having it?but my car was still there, and without a scratch on it.overall i will strongly consider using you in the future.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Nice trip there, waited for a more than 15 for the shuttle on the return. All in all, pleasant experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    First time ever used a parking only service. With a little assistance from a live customer service operator, once [we] figured out online which location I wanted to use, the online reservation process was easy. Very friendly, helpful & cheerful driver(s). Easy to find the physical location from the directions provided online and to return to freeway to get back home (directions were provided by girl at check-out - clear and concise). Would use again and would refer friends & family. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    amazing, i am in! fast, efficient, very reasonable price. will refer everyone I know who travels.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I liked that I did not have to leave my keys.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was positive about my experience with ParkRideFlyusa.com The only area of improvement that I see is that the website address is not listed on the van, so I waited 20mins for the shuttle and then realized that I was looking for the wrong shuttle because the website and company name do not match exactly.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great facility. I use it every time I go to the airport
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    just fine
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I love your service and use it every time I fly.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This time two shuttle buses seemed to be running.So No Wait,No stress,enough time to check in.Perfect trip. Thnak you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It would be helpful if there were better signs directing us to the facility. Also, when we arrived, we had to call the attendant over to tell us what to do.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We waited 30 minutes for the shuttle to the airport; the driver was exceptionally personable and accommodating; we waited 35 minutes at LAX for the return shuttle; the elevator in the lot did not work - no signs or info, we had to call the main number to get help; the attendant at the gate after we arrived (we observed this while waiting for the shuttle) was not at her post for at least 5 minutes while arriving and departing vehicles waited; no one was at the gate when we left, we finally honked. Overall, very disappointing.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    price was right, cust svc was poor. Driver helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    "Parking Spot" vans stopped at the pick-up area 5 times while waiting for your van. About a 45 minute wait. I will probably check out Parking Spot prices.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I think you should run a few shuttle buses on Friday Evening. One shuttle bus isnt enough. I was waiting for 45 minutesthe coming shuttle bus to the airport. I almost missed my flight.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    You have a wonderful service. Nice shuttle drivers. Thank you very much.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    close to airport was a plus and the bigest thing was that the shuttle happened to be right out front at the airport when we arrived at the stop for pick-up, which was a coincidence i'm sure because someone else happened to have called way before we did for it to be there that soon but all the same...we were very impressed and pleased.also pick-up to the airport was instant, no delays.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I used to love this facility but the last two times, I had to wait over 35 minutes for the shuttle to pick me up upon my return. That is waaaaaay too long to wait after a long flight.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The customer service and timeliness of shuttle pick-up and drop off were GREAT! The location was convenient, and the security around the parking lot seemed adequate. However, the surrounding area did not seem very safe (especially at night/early morning before dawn). It was okay to use this location while traveling with others, but I would NOT use this location if I were traveling alone. My only suggestion at this time is to clarify the relationship between the business names "ParkRideFly" and "AirPark". It was a little confusing to figure out that your company operates under BOTH names.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    but: big problem, the sections designated for AirPark were all full. Despite the fact that I had reserved the space in advance, there were no spaces at all in the top floors. Others had the same problem. The attendant kept insisting that there were open spaces, and we told him over and over that we had driven all the way around and there were none. Finally, he told us to park in the basement. But that took time--had to go get the car(s) from the 4th floor and repark. I would not park here again unless I had plenty of time for that kind of delay.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The location of the parking facility was great (located near FWY ramp). Signs indicating(more visible) Elevator location from upper floors would be helpful. Shuttle drivers were great and courteous. There was a slight delay in pick-up (12:30am), somewhat expected at that hour, but seeing so many pick-ups by other services, made the wait seem longer. Overall the experience was good and I would utilize this location again. Thank you
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    just waiting for the van to pick me up at the airport takes too long
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Convenient and worth the price, even if the wait for a shuttle was a little longer than other services. Well done! :o)
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Did not receive the 10% discount for three consecutive days booked, as advertised on the website, because I was not allowed to enter in multiple promo codes. I had a coupon code from a previous refund (I returned early from a a trip and had prepaid my parking reservation so I was given a coupon code for a future reservation). Would have liked to receive the 10%!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On line reservation saved me a bunch of last minute hassle. Good service and competent staff.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used park/ride/fly on numerous occasions and am generally always satisfied. This last trip though, we had to wait about a half hour for the shuttle. To be fair, we just missed one when we got to the red waiting area at LAX, so we waited a while thinking it would come around again, but after a while when it didn't come around again, we called for a shuttle. We ended up calling again after about 25 min. and they said the shuttle would be there in about 5 min. which it was. So all in all, we waited about 30 min. which was frustrating because we kept seeing many other shuttles go by again and again. Since this was at the end of a holiday weekend, I think they should have had more shuttles.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    this was a fabulous first experience
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The levels could be marked more clearly. WE had a time finding our car on our return. Otherwise everything was fine. We will be glad to use your facilities again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My biggest complaint is re the wait time for the shuttle. It took over 30 minutes--many other shuttles passed me by several times. It would be worth the investment to have more frequent shuttles--incl more than 1 driver at a time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the parking facility was easy to access and the shuttle ws timely and comfortable. No complaints.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am impressed
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    have used your company before. but always a ~ 30 min wait for the shuttle pick up. When you call, they always say 10-15 min, and it never is.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This weekend were labor days holidays.So The parking was full on Friday from 5 floors.At that time if we had known we could use 4th floor, we wouldnt miss the shuttle bus.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited 30+ minutes for pickup, but that was probably a result of showing up at almost midnight at terminal 6 and being the last people on a full bus.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We travel alot and have been parking with you for years and will continue do so. Great service. Walt Ryba
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff member who helped us was super friendly, especially since it was 6:00 a.m.! And we only waited about ten-fifteen minutes for a pick up, which was the exact time they said they would be there. Great, easy service. Thank you!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    great service, absolutely no problems!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    GREAT SERVICE!!!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I came back early and I the cashier said I needed to fax the recipt in inprder to get a refund.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used this facility many times over the last year and a half and it has always been a very good experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was all very convenient and felt secure to leave the car in a parking structure. The shuttle was very timely, and even though I was standing under the TAXI area rather than the SHUTTLE SERVICES
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy parking and shuttle. Great value!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very surprised at how great my experience was at your facility. I parked at your competition last time I flew and was expecting the same bad service with drivers that made me want to throw up. This was my first experience with your company and have already recommended it to my family and friends. Thank you for doing your job so well. Your drivers are great! Very friendly!!! Excellent driving and manuvering in traffic without making me feel like my life or other pedestrians lives were in danger. I loved that I got to keep my keys! The elevators were clean and the facility in general felt very safe. Your rates are great and I will look forward to parking with you EVERYTIME I can.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The elevator in the parking structure was not working on Aug. 7th at the LAX facility. I understand that things need maintenance, but there was NO sign to let people know about it. Also, when I told the parking attendant, she didn't seem to care that I was inconvenienced. Otherwise, great Shuttle Service and great prices
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    4. It took three phone calls to get picked up at the airport. The wait time was excessive. 6. Maybe -- Previous uses of the facility were OK. I will do some further checking for an October trip.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Nice and clean, pickup bus is roomy and the driver is helpful and friendly. However, upon my arrival, another customer who just returned from their trip has claimed that their SUV (Toyota 4 Runner) has their parts taken off from their vehicle while parking at your facility. Should more camera be installed to add security and monitoring capability?
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great experience
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My wait to the airport was too long. I usually don't have this problem when using this service but this time the twenty minute wait on one of the two shuttles to pick me up from the parking structure almost made me miss my flight.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    we waited 20 minutes for your shuttle. most of the other shuttle vans went by TWICE. two even went by THREE times. then, after we hopped on board, the driver went to all the other terminals. and he kept on radio-ing to the dispatcher "no one on terminal 3... no one on terminal 4...." so after ANOTHER 15 minutes, we finally left the airport, with only us in the van. never again !
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    many floors 8 total we were on the 8th floor. Got lost finding the structure a very helpful lady from the parking facility gave us directions to find the place
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very pleased all around, the price, the staff, and service was all great.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It works well for me! I'd love to have you offer me a free day as a repeat customer. I will refer others, but don't have the opportunity to do so very often.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Web site did not give the option for covered parking.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used the La Cienega facility at least 10 times or more, and referred others to it as well - including to the web site for more information.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Friendly. Could have used a bus driver that spoke better english. The bus was overcrowded both times, with people having to stand and noplace for luggage. Might consider a slightly larger bus.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    it was nice
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I loved your service and will definitely use it again!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Please put your logo on the street, there are other companies with their logo, when driving I did not know if I was at the right place, I had to get out of the car and ask the check out attendant if I was. The out going bus (parking lot to LAX) was there but we waited at least 10 minute or more before going, i do not know why.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was in general, good. The only concern I had was that there isn't enough parking spaces for all cutomers. Lot was almost full. Thought we spent a lot of time looking for space that we might miss our flight.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Services were fine except on our return. We had to wait approximately 30-40 minutes for the shuttle to pick us up and we called three times before it came.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was not my first use of your facility and it has always been very satisfactory. At the moment I have been trying to get in touch with the manager as I was told to contact him as I returned early from my trip (Sunday instead of Monday) and the exit attendant (who was very helpful) said I should call the manager for an appropriate adjustment. I have called Monday, Tuesday and today (Wednesday) and left my number on Tuesday, but have still not been able to resolve this matter. Please advise.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Best option at LAX for covered parking - will use again and recommend to friends.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the only problem i had was that it took a while for someone to greet me at the parking garage when i was dropping off my car
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very convenient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    2. when we arrived to go to the airport, but not on return. overall a very good service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I've used you exclusively for 2 years & have never been disappointed. This time it took quite awhile to be picked up. I saw 3 or 4 of the other shuttle compnays at least 3 times before I was picked up but all in all it was fine.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The price is the best and the quality is just as good as the more expensive lots. I had to extend my stay and the customer service was excellent.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait well over an hour for shuttle pickup from LAX to parking lot. There was only one shuttle operating and the first time it came by it was already full. Driver was very helpful but it looked like he could have used some help.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I love your service. Thank you for a great parking experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    GReat!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the wait at for the return shuttle at the airport was a bit long (25 minutes), but not outrageous. other than that, everything was perfect. i would definitely recommend to a friend!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff at the parking lot was quite nice and friendly, but not the shuttle driver. I had to wait about 30 minutes and was getting late. since the bus never came, I almost took the $15 bus service across the street. When I jokingly told about it to the driver, she cinically responded saying, "I won't stop you, please go ahead!" and made such a rude gesture towards me. And of course, she didn't even try to help me with the luggage. (I did give her the tips, though.) Since she had a minor accident breaking her side mirror on the route and took extra time to chase the van to write down the number, I almost missed my plane. It would have been nice if she apologized for the delay, but didn't happen. with my rate, I was supposed to park my car on the rooftop, and there was no space at all. I had to make an extra spot myself. I wish that the staff had informed me about the full lot and gave me the instructions. Overall, the rate was pretty cheap, but my experience reminded me of the cliche of getting what you pay.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Okay. Just a parking lot. Your promotion said newspapers but I couldn't see any. On my return, wait was about half an hour. Watched many lots' vans repeat several times before Air Park's arrived.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The facility was decent but the check-in/check-out process was very efficient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Good and reasonable prices
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    would use again..I am a frequent LAX user and will be back
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Nice!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great, really satisfied!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We are a frequent user of your facility, and it's the best thing we could have found. We tell all our family and friends about the ease and inexpensive way to travel without using a taxi, limo, etc.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Our flight was delayed 7 hours, so I was worried we might be charged extra. I called the local facility once and the corporate facility once, and I was pleased that there were no problems when we checked out. This service is wonderful, and I'll use it again and again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I found the entire experience incredibly stress free and economic!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    adequate and efficient i am wondering however what the process is when plans change from when the original booking and payment is made. for example: I parked my car around 4/5PM 26 June/Fri and returned 2:30PM 29. I was still charged in accordance to my reservation that would have been an arrival at 5 or 5:30 (4 days versus 3 days....?) I appreciated the support to know in the future how to access my frequent customer account. will the recent booking be placed on my account...or must I do something to make that happen now. I was given a copy of my recipet from the woman who processed my exit this afternoon. thanks for your assist on these matter. web site was hard to find thru a google search. it took two calls to staff at the phone number for me to get to the site
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a hard time finding the correct entrance into the parking structure. The one I found was for monthly parking only (until I drove around and found the correct one). I had to search for an open space for about 10 minutes, the lot was so full. Upon exiting, the price shown on the meter was less than what I prepaid. Very mixed reviews.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The next time we fly out of LAX, we will use you. I have only one suggestion. Please put full directions to the site on the print out. We went the long way around because all we had was to turn on 99th St.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was fabulous! Only problem I had was finding the addresses of your locations before I made a selection. It didn't actually tell me the address of the site that I picked until after I entered my payment information. Otherwise, great experience!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Staff very pleasant and helpful. No delay in pickup return service. Have recommended garage to co-workers.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    elevator not working properly, gas stolen from my car while parked
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    i have problem get in a credit a call nany time and speack 2 time JAVIER OR DID NOT CALL BACK TWITH A ANSWER MY TICKET N 82048885 ON 7.02 5/22/09 I PAY FOR A WEEK GO IN TO RUSSIA IDID NOT GET THE RIGTH VISA THE Y REFUSE THE ENTRY AND COME BACK ON SUNDAY I ASK FOR A CREDIT I FAX THE RESERVATION AND THE TICKET #TO THE MANAGER PLEASE HELP OR I WILL MAKE A STOP TO THE CHARGE THANKS MY CELL 626 665 35 42
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Reaching the place is very easy, the van was just outside waiting to get to the airport, the trip did not took more than 7 minutes. The return took a bit, about 25 minutes but is understandable considering that this is not the big parking lots and do not have 20 vans running around. Great service for the price.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    parking services were excellent
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    it was too early in the morning to be greeted, I had a 6 AM flight, and your staff was still waking up..
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We parked on the 6th level of the garage. The staff was friendly and courteous. We waited approx 15 minutes for a shuttle once we returned from vacation which wasn't too bad. The driver helped us with our luggage and was friendly.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Generally OK, but upon arrival, things were very stressful because the AirPark staff had no idea how full the lot was. They told me to park on level 4 or higher, and since we were running a bit late (due to traffic) I specifically asked if there definitely were spots available, and I was told there were. After frantically searching every level above 4, including the roof, we found absolutely no available spots. In a panic that we might miss our flight, we had to call the front desk to find out what to do, and only then did they tell us we could park below level 4. If I had been told this upon arrival, I could easily have saved 10 minutes and not had to rush around so much at the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to wait for a 1/2 hour on a Sat nite at 10:30 to be picked up. We watched at least 2 and up to 10 [The Spot] of the other shuttle and park services go by. Perhaps having more than one shuttle on a saturday nite might prove to be a bit more helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was great. I just have 3 short comments below: - Your 2 parking attendants were engaged in a conversation, so myself and other cars had to wait for a fairly long time for them (him) to attend to me when we entered the garage. - I had to wait for about 25 minutes to be picked up from the airport upon my return. - I had a very hard time to get my car out because there were cars parked in the drive way behind me which made backing up out of the slot very difficult, although I am a skilled driver, it took me 7 tries to finally get out... Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Upon my return, my car battery was DEAD and Javier came to my rescue IMMEDIATELY. He was so friendly and helpful and got me on my way and also Marcela in the booth was a SWEETHEART! I just spoke with Christina in customer servcie to get an email to write to and SHE was very helpful and friendly. LOVE YOU, THANK YOU!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    conveniently located, fairly priced, I like the idea of reserving in advance to ensure that space is available. I don't like having to pay a convenience fee for making the reservation and paying in advance of my stay at your facility. That feels like an unnecessary charge you are imposing. I hope that you will re-consider this charge in the future.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I loved the facility. It was easy to use and very convenient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I love using parkridefly. It is a great service for people like me who travel frequently. thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have to wait 45 minutes after I called and i have to call atleat four times.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very satisfied
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the parking of my vehicle in your location was fine, but when i returned to get my key from the office the staff didn't have any clue where the keys were to unlock the key holder and i had to wait 25 minutes until one of your employees broke the lock to get in. I think you should really communicate with all staff so they know where all keys are and you won't run in to this problem again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the very best experience from the start to the end. i would highly recommend to anyone traveling and requiring parking their car. i would fly out of lax again just because this aspect was such a positive experience.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to access from 405 fwy. Quick to park. Quick trip to airport. Quick pickup upon return flight. Best price in town. Overall service is well above expectations.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to find a staff member to give us direction upon arrival. Otherwise, trouble free.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The only negative was having to wait on the ride in and it was a little difficult to find.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Excellent all around for a great price. Driver courteous, thorough, and clear in giving instructions.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have used AirPark many times and find that the facility is easy to get to off the freeway and easy to return to the freeway. Only one thing I would ask is why is there a convenience fee of $3.00? I do everything on line myself. If I don't do it on line and pay at the facility do I save the $3.00? Right now you seem to be the best price and a good place to leave my car, but each trip I am always looking for the best deal. Thank you for allowing me to express my opinion.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was great, except the personality of the check-out woman. She was grumpy!! The driver however, made up for it he was great!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were pleased with all aspects of the facility and proximity to the airport. Pick-up and return were efficient with pleasant service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We liked it. ZZYou did a good job.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    A bit scary to return to the structure late at night. Would have felt better if there was more security.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    on return we waited nearly an hour for the pickup. Competitor buses ran by by the dozens, and when one from Air park LAX came by it missed us completely even though I had called. I would definitely use another service next time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Shuttle drivers were very nice,carefuly driving. I used to use another parking lot,but it was good to change the serice. I would like you to clear when the shuttle leave the facility
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When I arrived at the parking structure, I saw a sign that said that cars not parked in their designated spots will be towed. I looked on my reservation print-out, but could not find a designated parking spot number. I called the number given, and talked
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had difficulty locating the facility and the entrance, went in an exit, could not locate the elevator. Worst issue was return. no one answered either call number for more then thirty minutes, was rude, unhelpful. it took over an hour to be picked up fr
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were vwery unhappy with the service on our return.We waited at least 45 min to be picked up.The other companies came around a minimum of four times to get their customers while we were waiting for you.That was four times after we became impatient & sta
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was better than I expected; this was my first LAX experience as a whole and having done everything upfront made it all so simple and stress-free! The only issue I had was finding the garage/99th street my first time around :)
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a great experience with AirPark and will absolutely considering using this parking facility again in the future.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Sadly when we arrived to check in the automatic gate malfunctioned and closed down onto my truck bed and caused damage to the body and paint. Apparently this has happened before to others and the equipment was not repaired, due to my flight I didn't want
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Parking problems can really put a damper on a vacation. Thanks for making our departure and return a smooth one.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I wasn't sure if I needed to change my reservation because I arrived 1/2 hour earlier than planned but it wasn't a problem - thank you. It's great that you also have a phone number so that I could talk to a live body with my questions. I will definitely u
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Pick-up was slow but the traffic was terrible so no complaint there at all. My wife left a reading light on and we had a dead battery. I used your battery jumper and was hardly delayed at all. The person there was very patient and she had just dealt with
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very friendly staff and very helpful
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very profasional secure clean overall excelent.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On my previous experience, I had extreme difficulty finding a place to park after I pre-paid for parking. It took me 20 minutes to find a place to park. Then the driver was unconcerned with the fact that I would possibly be late for my flight, he suggest
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The LAX facility looks a little dumpy but the people are the greatest. Always friendly and efficient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    used you before, overall happy. you could use a few more shuttle busses, or partner with a nearby parking structure and share the busses
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had a little trouble finding the garage. Maybe a slightly more detailed description of the facility in your driving directions might be helpful. Also, it appeared as though we waited for the shuttle at the airport quite a bit longer than customers
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had no luggage to speak of other than a small carry bag and purse; therefore, I answered "NO" to question #2. I have used your services previously and am generally satisfied with the price and the services.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    a very nice employee assured me that where I partked my car on Friday (alontg the isle rather than in a slot) would be fine. this was a nice touch. Your staff driving the van to the airpot on Friday was kind and friendly in a real manner. the sunday re
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had no luggage so Question 2 is a a No. I waited almost 20 minutes for the shuttle to the facility. That was a long time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was pleased to return to this facility again. It seems that the transportation service times are improving. I was picked up from the airport with very little wait time. I really appreciated this. Would definitely recommend this company to friends and bu
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The shuttle staff was exceptional, made the ride enjoyable. We were very pleased.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to navigate website, easy to locate facility, friendly efficient employees
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The facility and service were fine, however, there should be a better way of tracking that the service was already paid off just in case customers lost their confirmation receipt. The computer should have a way of showing that...just like hotels...when s
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When we returned from our trip the battery was dead. The staff did everything possible to help us. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything went smoothly from beginning to end. The only suggestion I would make is to include more signage in the parking garage. Example: more exit signs and directions to elevator. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the shuttle bus service back to the garage was terrible. We waited more than 30 minutes!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The ease of getting to the airport was great. We were a little disappointed about the hassle getting picked up. We called twice because the wait outside at the red sign seemed excessive. But overall, we would use it again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am very pleased with this service. My wife and I have been loyal customers for a couple of years, and will remain so with this level of service. I have in the past, and will certainly continue to recommend this parking facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    reserved Rooftop parking. When we arrived rooftop was filled so they allowed me to park anywhere on 5th or 6th floors. Couldn't ask for more.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The staff was pleasant upon my arrival to the parking garage and when greeted by the driver upon my pickup at the airport. However, once I got to my vehicle in the garage, I observed that my vehicle had been tampered with by someone scratching off sticke
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Unexceptionable is actually pretty good. The location offers a decent compromise of price and convenience. A LOOOOOONG drive to the sixth floor, however.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to work for pickup from the airport for 45 minutes. This is simply unacceptable. Though your prices are great, it doesn't make me want to park here any longer.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was nice, But I waited over 30 minutes before obtaining a shuttle. I arrived at the airport @1:40pm and was picked up approx 2:15pm
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were pleased with the parking. The man in the pick up van was very pleasant.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    A little difficult in terms of signage of where to park. Also, not sure if there were certain places that I had to park or not. Glad to find my car was still there. The shuttle was a little dirty smelling as I was traveling with two little kids. Jose
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was our second time using this service.We will most certainly be repeat customers and refer friends and family!Safe, friendly and close to freeway:) Thank you for providing us with peace of mind while we are on travel.One less thing to worry about.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    very good on facility. web site needs work on prices for corvered and un covered parking.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    fast efficient and freindly
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It took over 50 minutes for the shuttle to pick us up at the airport. We called several times. Our first call was at 8:10pm. After 20 minutes we called again to check the status and was told driver is on his way. Another 15 minutes and we try to call a
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Upon arrival, I did not know what to do. The person in car behind me told me to press the button. I rarely travel, so am not familiar with such things. All else was very good. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Low budget, but reasonable for the price
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were very impressed with the attendant when we got to our car in your parking facility. We found that our car battery was dead and was prepared to call AAA. The attendant directed us to a portable battery charger which saved us a lot of time and aggrav
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is the first time I've used your facility. I was referred by a co-worker and will refer you to others when we can't get flights out of John Wayne.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Excellent and I will use again as well as refer otheres. The final check out required that I leave a copy of my reservation print out. I was not aware of this and that was my only copy. That is the only difficulty I experienced. Thank You.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    First impression - just another parking garage near LAX. The service made ALL the difference. Very professional and personable associates greeted me at every stage of my parking adventure. The great friendly service I received will keep me coming back!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very satisfied. Great prices and service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My experiences were positive until the time I called for the shuttle to take me back to parking last evening. After I talked with the person who managed the phone, I walked to the right place waiting for the shuttle. Several minutes later, a shuttle cam
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Waited nearly a half hour after receiving my luggage to get a shuttle. Once on the shuttle, we circulated the airport terminal many times before actually making it back to the parking garage. Took forever.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My only criticism is that I made a reservation and when I arrived to park, I could not find a space. The structure was full to overflowing. I had allowed plenty of time to get to the airport, but it took me about 20 minutes to find a spot (I had to go to
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am pleased with the service. On my return trip, I had to call twice for pick up....the sign on the van is hard to see.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    dimly lid. Wait a while for the shuttle and noticed other airport shuttle services had passed by 2-3 times prior to seeing the airpark shuttle only once. Due to the wait, got a bit worried that the shuttle request was not put through.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the wait is too long for the suttles
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was really disappointed by the length of time (over 30 minutes) I had to wait for the shuttle back to the parking lot. I had to call the dispatcher twice. Every other parking shuttle service had at least 3 shuttles pass by before AirPark arrived.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were very disappointed to find that you guys charged us more than the facility's normal rates. We thought that we were getting a good deal when we reserved through your site only to find that we would have actually saved $14 had we actually just gone
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Fast and easy. Will ues again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    a little unorganized, convenient
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Quick shuttle; good prices.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to wait more than 50 minutes to be picked up at the airport. They kept saying the shuttle was right around the corner but obviously it was not. Also,t he ParkRideFlyUSA web site seems to be very slow and crashes a lot. It typically takes me 3 tr
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was a little confusing to find the facility the first time, but we use it often now. Great prices and location.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used your parking area and have found it very convenient, however there are no luggage ramps outside of the elevators on any floor that would help in movement of luggage (only curbs and its inconvenient in entering or exiting the elevator area. Al
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used the Air Park facility multiple times, and it has always been very good. This time, it was its usual good service on the way to the airport, but not on the way back. I waited for 25 minutes for the shuttle and had to call the shuttle service
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I will use this service again. The driver was pleasant however, the shuttle bus took too long.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used your facility over 8 times. sometimes the van takes a long time (30 minutes) to arrive for pickup at the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    No nonsense approach. Got what I expected.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to use!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    parking at the lax site was efficient. however, as indicated above, the wait for a shuttle when i came back to lax was atrocious. i called for a shuttle, only to have a shuttle zoom right by me after wating for over 20mins. i called the number again onl
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have use this site before.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am glad that I was able to find your parking structure.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were pleased with your service. We had to wait about 20 minutes for the shuttle to pick us up at LAX, but this was actually the best part of our trip, regarding airlines, rental car companies
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I didn't have any luggage. Good rates and user friendly.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    it did take along time to get picked up everything elese was great.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very easy. Everyone was friendly. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    First time using this garage at LAX. Easiest time ever. Have already reserved for August. And your prices are the best!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    While I printed out directions to your parking lot, my husband and I had a difficult time finding the place. The name of the lot was different than parkflyride, so we really didn't know what we were looking for. We did call the number and talk to the at
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was good, efficient, and easy.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Parking structure was easy to find and secure. Will recommend this site to friends.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I like parking here mostly, but I just wish there were more frequent shuttle buses, especially since it is farther from the airport than most of the parking companies. They seem to take a lot longer than the other companies to drive by and pick you up fro
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was nice. It took about 15 minutes for the driver to come pick us up from the airport. I called twice, but there could have been bad traffic. Otherwise, I found your parking facility a good bargain and would recommend it to a friend. Nancy
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    THE FIRST PRICE ON THE WEBSITE WAS LOWER THAN THE PRICE I ACTUALY HAD TO PAY WHEN I MADE THE RESERVATION. THE VAN WAS GREAT TAKING US TO THE AIRPORT BUT IT TOOK WAY TO LONG TO COME PICK US UP - 2 OR 3 BUSES FROM OTHER FACILITIES CAME AND WENT BEFORE YOUR
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    WE LIKED IT
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The check in process to your facility was easy. However, the check out process was a liitle bit irritating, especially after a long flight, we felt a litle bit harrassed by the person at the check out who tried giving us a lecture and insisted on us to re
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were very satisfied with our experience and we will definitly use your service the next time we fly. Thank you
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Reasonable prices though the spaces are on the small (narrow) side
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This wasn't the first time i have used your services that is why i choice to use it againg. Job well done.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very good!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    we had to wait about 30 minutes to get a shuttle from the parking facility to the airport. all else on the trip went very smooth.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Map was good. Parking level 5 and above did not exist. Had to call. Got OK to park on level 4. Parking was very tight. Shuttle to airport was OK. Return shuttle took 30 minutes from time of call. Then took another 30 minutes to get to lot. Had dif
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was pretty good, close to the airport and the Price was pretty good. But one thing that I would suggest is the picking up from the Airport, it was kinda long. You should have at least 2 or 3 shuttle coming back and fort. Specially at night from 9pm
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I really liked seeing cameras up around the parking structure. It makes me think my car is in good hands.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is the third time I've used your service and have been completely satisfied every time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was safe and under cover - aside from the tight space in many of the parking areas at the center of the building, it was a good way for us to get to our flight and to the car on our return.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    the service overall is great, the price is unbeatable; however, the wait for the shuttle on my return was too long (20'minutes)
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    You are great.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to use. Quicker pick-up upon return would be nice.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was great except for the pickup (which to me is most important). We waited 1 hour and 15 minutes for a Pickup at the Delta Terminal at LAX on 7/1 at 9:20 - 10:30PM. We called the first time at 9:20 and a driver eventually showed up, but the shu
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    WE love the close proximity to the freeway and the covered parking. It is nice to have friendly helpful drivers.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Traveling can get a little stressful, but this was a very easy, hassle-free process, and very reasonably priced. Thanks!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The parking structure was over sold and we could not find a parking space. After driving around and around for 30 mins. we found a spot on the 2nd floor and were told we were not allowed to park there. We had to move the cars to the basement were there
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I prepaid for COVERED parking. When I got to the facility no one said anything until I asked what should I do? An attendant said park anywhere from the 4th floor up. I took a while to drive all the way up and the entire facility was filled. The first park
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    (1)I was unable to take advantage of the 10% discount available to AAA members through the website; I found out I paid an extra dollar/day when I checked out today. (2) After calling the dispatch number on the card the driver gave me at drop-off, I waited
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was charged for an extra day even though I paid for all the time I was parked. The manager was rude, hostile and completely uncooperative - he has a SERIOUS ego problem because he needs to harass women. I would NEVER use this facility again!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Our over all experience was good. We found your place with no problem...the wait for the shuttle was a tad too long. We will use your park and ride again. Thank you, Tim
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your service and facility was wonderful....absolutely no complaints. Shuttle was waiting for us when we came down from the garage and pick-up at the airport was almost immediate! We felt very confident leaving our car in your covered garage. Thank you fo
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We waited over 45 min. to be picked up on our return. We called 5 times. We were tired and frustrated and your service more than added to it. Even after coming home, getting settled and having a good night's sleep I am still angry when I think about ou
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Both of our shuttle drivers were excellent.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very easy to use! Pleasant way to start and end our trip.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It seems ridiculous that the facility asks for the pre-paid contract/receipt upon return to the facility after a trip, when the traveler may have to search through luggage (as I did, jetlagged) to find it. And that the facility keeps no record of this co
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Departing couldn't have been easier or more friendly. However, coming home I made 5 calls to say that I was waiting and my pickup did not arrive until 45 minutes later. "Prime Time, the Perfect Spot, Wally something or other, Park Air, Park and Fly...al
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Awesome. I am recommending your service to my friends who fly out of LAX. And, we will use your service again in August.Thank you. Sunny Leos
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very easy access from the freeway and very easy to make the reservations online. The only trouble was the return. I had to wait about 40 minutes for the shuttle, but others on the shuttle had been waiting for over an hour. It seemed like there were num
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On my return, we have to wait longer due to less shuttle. First shuttle was arrived, but was full of persons. The driver asked us to wait for next shuttle. Too much time to wait!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I'm not really sure if I would use Park and Ride again. I had to call 3 times to get a shuttle to arrive. The shuttle had too many people on it probably due to the lack of shuttles operating at the time. The driver almost hit a car when he accidently
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    good
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Although not greeted by staff at the parking site, the shuttle driver was great. He helped us with our bags and gave us all the information needed for our pickup when we returned from our trip. We will definately be using this service for future travel!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On June 8, 2008, at 5:30 AM after parking my car on the 5th level, I found out that the elevator was not working. There were nobody around to help us. Thus, we have to walk down with our heavy luggages through the staircase. Your charge is cheap so is you
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Something dripped from the floor above and actually burned my windshield. Also, the checkout staff spend too much time talking to each other, it took almost 15 minutes to clear and the clerk just waved me out, never said a word . I had prepaid so I do n
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Ok good price but long waits for shuttle
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    All is well and pleasantly surprised by the follow up...great customer service!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    there was no spots to park in the garage. I had to do what alot of others had already done and just make my own spot at the end of one of the lanes. They have alot of limos and old cars that are being stored in this lot, and taking up multiple spaces.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I'm surprised there are no questions regarding the parking structure, itself. As always, I was very stressed and dismayed to find that the facility was completely overbooked. Even though I had a pre-paid reservation, every single parking spot was filled.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Friendly service and good facilities. Some issues: wasn't clear which floor I was able to park on (I was rooftop), checkout took a long time (many cars in line), very full bus to return to parking (I am pregnant and had to stand for the ride back).
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Re question 2: I didn't need help. Overall, I'm very satisfied.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The driver who picked us up was very friendly and courteous.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When AirPark first opened in LAX it was tremendous. Now the return service pick up is substandard. The most frustrating part is that I've already paid prior online. You have my money therefore I expect a better level of service. The consistently don't
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very easy to find and park. No waiting--got on shuttle right away. Drivers helpful and courteous. Will definitely recommend you to friends and fellow workers. Thanks for everything.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    friendly staff who are willing to help
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We were very happy, thank you so very much!!!!! everyone was very friendly.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Overall we were very satisfied with our experience, friendly staff, clean garage, and great rates. One are of improvement could be the return shuttle frequency. We waited for approx. 25 mins when we saw a shuttle approach but it did not stop at the note
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    As well as everything going smooth with ParkRideFly I had started with the reservation on the internet and mistakenly hit the send button to purchase a second time as I was interupted during the online purchasing process. This gave me 2 reservation number
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Drove past first time, would like to see better identification.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I waited 30 minutes after I called for a shuttle. I saw other shuttles that had mulitple van go by while I stood there and waited and waited and waited. I accidently booked and prepaid for my parking on the roof, I wanted to have covered parking. Whe
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Need more turn around at airport. as we waited we saw every type of pick up at least 3 times before we were picked up. Over all it was great. We will be using you each time.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I am extremely dissatisfied with my recent use of your parking facility. On my return (May 26th), I had to wait 45 minutes on the curb before the shuttle came by to pick me up along with a few other people( I could have been home in that time span).I simp
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great service, but I was a little confused about which shuttle was picking me up on my return. The driver said I was supposed to get a business card but never received it.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We have used your parking facility many, many times and the only faul I can see is pick-up is always around 20 to 30 min. wait. Recommend more pick-up vehicles be used one in rout going, one inroute coming back and one at airport dropping and picking up p
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My car was scratched on the side
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    keep out the good work.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Had to wait 20 minutes for a pick-up today from terminal back to your facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My vehicle was believed to to broken into. when I picked up my car from the facilty I felt someething wrong . My door lock wouldnt unlock w/my clicker only opened the rest of the doors .I had to put my key in to unlock which I never had to use. I calle
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Friendly and helpful drivers. Made my first trip to LAX a lot easier--THANKS!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very convenient. Thanks.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    great!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Easy to find. staff was very helpfu; and friendly. Shuttle service was great the guy who helped me with my luggage was really sweet and friendly. I will definitely use your services again, thanks.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I think the wait for the shuttle at the LAX airport was too long. There were several shuttles that came by 4-5 times before the Airpark shuttle arrived. I would like to commend the gentleman that drives the late shift. He was very pleasant and helpful.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The man at the garage across the way directed us to your gate, but did not say that it was a different garage than his. It would have been best if the person who greeted us had pointed out that we could unload the luggage downstairs, and one person stay
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    upon check in i had to wait 20 mins for a shuttle to come and take me to the airport. On the way there our shuttle almost side-swipped an other car. Upon my return there was a group of us that were all waiting for the same shuttle and we had to wait mo
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    AirPark was convenient and inexpensive - the drivers were courteous and helpful. I will now make AirPark my parking company of choice.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    SOME PARKING SPOTS WERE TO CLOSE THE OTHERS , FRONT AND REAR. HELP WITH THE LUGGAGE WAS AT THE SHUTTLE ONLY. STAFF AT THE ENTRY JUST ANSWERED QUESTION BRIEFLY, NEED BETTER DIRECTION FOR FIRST TIME USERS. WE WERE NOT THE ONLY ONES CONFUSED ABOUT WHERE TO P
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    For a "discount" place (I made a reservation for $5/day), I was impressed with the service. I waited no longer than 10 min to/from the airport. It was quicky, easy, and convenient. I would definately use again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Staff were friendly and efficient. I felt confident that my car was safe while I was out-of-town. Thank you!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    my first call was at 7:45 pm. my second call was at 8:05 pm, at which point the operated said the driver was at terminal 2. i was waiting at terminal 5. i called a third time at 8:15 pm. the van arrived at 8:20 pm, 35 minutes after my first call.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Why is it that you have to call 3 or 4 times to get someone to pick you up? This has been the second time in a row where your drivers failed to pick me and others up after calling.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I returned to my car to find that the battery was dead. After calling AAA I called to let the dispatcher know what was happening. The staff was very pleasant and helpful in getting my car from the 8th floor to the street with little to no effort. They
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We prepaid our stay and there was only ONE spot left when we got there. Technically it wasn't a spot at all. People were parallel parking on the edge of the garage. When we returned, the shuttle passed us with a full load. It took 35 minutes to get a rid
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We got a great deal and the service was wonderful. We were so glad we had a reservation as the facility was full except for the reservations. We will definately use your service again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The facility was nice as well as the folks running it. It is not well marked on how to get into the garage. I went in the wrong way, but was able to get it straightened out. My biggest disappointment was waiting 50 minutes for a shuttle from the airport a
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had to call several times when I returned to LAX before someone answered the phone. I waited for over 30 minutes before I saw an AirPark van. At that time, the van drove past me without slowing. I called the hotline, and it took several attempts befo
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    this is the second time we used your facility. we will be using your facility again! THANK YOU!!!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We called for the shuttle upon arrival and waited and wauited and waited. Several calls to the facility assured us the van was coming. I finally asked the girl if it had "Park-Ride-Fly" on the bus and if it was yellow, she said "yes". We continued waiting
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The roof clearance is frighteningly low. A couple of floors are downright spooky - what's with all the dusty, apparently abandoned wrecks? Otherwise, a good value. Convenient.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When told to park on level 5 or higher, on this day there were no covered spaces on any of those floors. Level 8 was a roof top. I had paid for a reserved covered space. That was disappointing as I passed spaces on level 4.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    friendly
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was the third time we have stayed at AirPark LAX and it is a great place to park. The ONLY bad thing about it is having to wait for pickup at the airport after a long flight. I realize they only have one shuttle, and if you miss it (we saw it go by
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Although it was a bit confusing at first after parking our car at your facility, once we found a staff person to ask some questions, everything went smoothly after that. We will definitely plan to using AirPark again! Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    since we have used your facility before we weren't so confused as the first time. Unfortunately, the parking was very full and we did not get the covered parking we paid for and barely were able to squeeze into an unmarked spot on the roof. I will be at
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    waiting to be picked up took way too long!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I found the facility to be convenient, even though you do have to allow more time to make your flight on time. We didn't have to wait too long to be taken to the airport, but we did have to wait about 25 minutes to be picked up from the airport. If I ha
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I called for a shuttle at 12:15 AM [midnight] and waited for over 1/2 hour. I called again and still waited for another 10 minutes. I think Airpark offers a competitive price, but I find that the wait for shuttles both to the airport and from the airp
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was disappointed that I did not get covered parking since it was all full. I had to park on the open terrace and I did not get any rate reduction. Also, my wait time was 30 minutes after I called for pickup.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    too few shuttles avaiable to effectively deliver passagers to and from the airport. Last two times I had to wait 30 and 35 minutes. Had to call several time for an update. ansers the driver could not find me, as I was standing under the right sign and was
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This was our second time arround using your services. I am sorry to say that it was the last time we used your services. We had to wait at the airport on our return, for at least 45mints. after picking up our luggage,when I tried to find out how much the
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I arrived around 4am and wasn't sure where to go. There was no one around and a sign that said stop here for airport parking which apparently belonged to another airport service across the street. The van pulled up and the driver told me to park on the
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Parking structure was hard to find as it was behind other stuff. Fairly long wait to get shuttle and I wanted a description of the shuttle but the customer service rep couldn't provide that over the phone (I know I had taken a shuttle when I left but I
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I thought it was great. There wasn't much parking (I had to park against the wall), but it was fine. My car was safe, and I was very pleased.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We made a reservation for covered parking, but the only spots left (at the time about 5 spots!) were on the roof top. The price was great, but unfortunately we didn't get covered parking - we didn't mind, because the pickup and dropoff was quick and easy
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Pleasantly surprised and will tell others. Have a question about whether the police check for NO front license plates at your facility.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very good service.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Well, first impressions can be deceiving - the facility itself is rather old and rough around the edges, but the staff's courtesy, helpfulness, and excellent service, far outweighs any apprehension I might have had. By far the best customer service I've
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great prices and great service combined with close proximity to the airport. You're the greatest!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    this is the 2nd or 3rd time your facility was overbooked. when this happens there's either very limited space to park or we have to park at another facility (at quick park). it seems there could be a better way to prevent this from happening so often. luc
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I don't take much luggage, so help isn't necessary. On our return, we had to wait 15 or so minutes and the bus was nearly full. Not a big problem though.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very convenient and safe.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Upon my return from Denver, I was instructed to stand beneath the "red"sign. I was sure i remembered the color of your buses. Approx. 25 minutes went by and I had asked 3 different bus drivers if this was the bus I was supposed to be on. I was told that t
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I appreciate the pay in advance on the web-site. Thanks again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I may consider using your service again but I was very unhappy with the 25 min wait I had at that airport upon my return. It took 25 min from the time I called to have the pickup up bus arrive to get us. You survey is very good. Short but to the
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had reserved a covered spot and when I arrived at the facility there were no covered spots available. In fact there were probably less than 10 spots available in the whole facility. On the return, I had to wait about 30 minutes for the shuttle after
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    it took a long time to get to the airport (about 20 minutes) and upon arrival it took even longer to get picked up (30 minutes standing at the pick-up area with a 18 month old was too long)if it was just me i would not have been as upset but it was still
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    there were a few old cars with open hoods that made me uncomfortable.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used it several times. This time I waited 30 minutes for the van to pick me up at the airport at my arrival. The operator did not answer my call for 10 minutes. Maybe she was having lunch?
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This particular time (and not a holiday week) we were instructed to park on level 5 or above. We circled and circled, finding no available spaces, not even on the roof (and we were promised "covered parking" so we had to circle all the way back and park
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was as advertized. A rarity in today's business world.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Your LAX operation is Air Park LAX. They're terrific, EXCEPT for a huge problem. They do NOT have enough shuttles. A few of us waited for 35 minutes for the shuttle last night for the shuttle to arrive! That was almost as long as my flight from SFO! It ca
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The shuttle back from the airport was a little slow in responding (about 20 minutes after my call). The facility was at a convenient location and the price is better than most of your competitors. I did have a problem with the website and my "Frequent U
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    i made a reservation ahead of time to ensure covered parking and when we arrived at the facility, the attendant told us to park on the 5th floor and above. We had to park on the roof b/c there were no spots left on any other floor. I was a bit disappointe
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was a little frustrated with the long wait time after I had returned to the airport. I believe the wait is supposed to be 20 minutes, but I ended up waiting for nearly 50 minutes. I called and inquired but all they could say is "the shuttle will be th
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The best, and great price.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    overall a good service.. the price is great and the main attraction. the biggest problem is waiting for the shuttle to and (esp) from the airport. last week I called when I arrived and was told the shuttle would be 10mins. That's not terrible, but not
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    AirPark is great. I've only used it twice, but both experiences have been very good. I'm somewhat afraid of parking garages because I was severely mugged in a parking garage several years ago, so I would feel more comfortable if I never had to enter a par
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great experience. Will definately use you again!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great price. 25 minute wait at aiport was frustrating!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is generally a very positive service. the major problem is transport to and from the airport. This last time I had to wait nearly 20mins for shuttle to the airport. When I land, sometimes the shuttle comes within 5-10minutes. Sometimes, it is much
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Just an idea that might help customers in the future... Perhaps the shuttle crew could recommend that everyone write down the level they just parked on. I didn't think to do this, and upon return 6 days later, I had to check a few levels before I found my
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    it was stress-free!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Got stuck in your elevator. Told the attendant on the 1st floor what happened after it started moving again after 15 minutes, and she acted like she couldn't care less. Then waited forever for the shuttle to come by to take me to the airport. The shutt
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great value for the covered parking. I was plesantly surprised by the shuttle service...I anticipated waiting alot longer than I did based on other reviews. I will use this service again and recommend to others! Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    we paid for covered parking, but were not able to find any covered parking place, we finally found a place on the roof. The parking was full. We had to wait 25 minutes for the shuttle to pick up us at the airport.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We couldn't find the proper place to wait for the return bus to the Parking facility. Otherwise, it was a great experience. Thanx, Bill Seki
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    NEEDS MORE EXIT SIGN FOR THE FIRST TIME USER. I WAS CONFUSED HOW TO GET OUT AND PAY MY BILL. AND THE BILLING AREA WAS NOT WILL LIT. THE CAR ( WHO WAS ALSO CHECKING OUT.) BEHIND ME FOLLOWED ME AS THEY ALSO WERE CONFUSED. I WAS ON LEVEL 2. I ENDED UP IN
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Both our departing day and returning day we had to wait quite a while for the shuttle van. The van was full and had to come back for us.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The person who greeted me was working for the competitor across the street and was very rude. The attendant was absent for a bit on the correct side, but was very courteous and professional. On the return trip, the wait was excessive compared to those of
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Wait time for shuttle was a little too long, driver was very courteous. I found that my car had a dead battery and was promptly assisted by your staff. Thank you.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was sent to another structure, the one I had the reservation for was full. The gal was very helpful and gave me a business card with the address and told me they would honor the reservation. The stucture was closer and easy to find with the help from th
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Clean, accesible, speedy.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Upon returning to my vehicle, the dome light had been left on and I therefore needed my car 'jumped'. I was assisted without any questions or concerns. The members of the staff who were there during the evening on 3/27/08 were above average. There was one
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was told to wait 15 minutes for a shuttle ride. The staff looked like gangsters. I paid for a taxi rather than wait to for the shuttle to arrive. I did not feel at all secure leaving the keys to my luxury car with the staff.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Great service. Will definitely use again. Thank you so much. Mark West Law Offices of Mark WEst
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everything was great, except we had to wait quite (about 20 minutes) to get to the airport,and when one is trying to catch a flight--that is a little long. Otherwise, everything was great. Better than expected.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    We had to search for an attendant when we got there. The more than 40-minute wait at the terminal upon our return was unacceptable.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    upon my return it took 50 minutes from the time i called for a pick up till the time a shuttle arrived. then another m inutes to actually make it back to the parking garage. after stopping at only 3 terminals the shuttle was packed ( i had someone else'
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Well done once again. I enjoy your service. The van came quickly when called.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Air Park is convenient and efficient. I will definitely be using the facility and services again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Pleased initially - helpful staff told me where to park, and waited only a few minutes for the shuttle to leave. On the way back, I called immediately, and still waited 38 minutes for the shuttle - despite being the only passenger on it. I suspect since I
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On the way back, I had to wait a very long time for a shuttle and a very long time to check out becuase a car in front of me, had a problem checking out. I have used you before, and the other times have been fine.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The price was great the only issue I have is that this is the second time I have used your services and both time the shuttle at night have been a treble experience. The first time I called 3 time and this last trip I had to call 3 time the first time I w
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Everybody was lovely, Debbie, Heather the early morning guy in the booth and both my drivers were terrific (one African American and one Latin). I might suggest you add some directional "exit" signs in the garage. I circled a few times. Other than that
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was convenient and effecient, and yes, I will definitely use your facility again.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I answered yes to #3 due to the shuttle driver I rode with both times. I did not catch his name but he is a good guy (said he was a truck driver for 19 years previously). He was there on Sunday 3/16 around 8:15 am and Thursday 3/20 at 8 pm. I answered no
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very convenient and clean. Your empoyees/drivers are very helpfull and courteous. We'll be using your facilities again and we will recommend these facilities to our friends and famely. Regards, John Bosch.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    When I arrived at the parking facility I had to park on the roof although I paid for indoor parking. I had to wait 20 minutes for the shuttle to return to the garage, then I had to wait another 15 minutes for the shuttle to make the 10 minute drive to th
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very impressed by this self parking facility. I was a bit scared as a female traveler to utilize a new service other than the Parking Spot. But I was happily impressed by the level of service and the cleanliness of the facility and the shuttles, n
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    For my Friday evening departure, I and several others had to wait nearly 20 minutes for the shuttle from the parking lot. We were told that there was only 1 driver availabe. How is this possible when Fridays a generally a heavy day for travelling?! When I
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Despite repeated calls to be picked up from airport, it took exactly one hour to be picked up.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had just a small carry-on bag. Therefore I did not need help with my luggage.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    My ride to the airport was pleasant enough. The driver was kind enough to wait for me. The trip back however was more trying. The operator who answered the phone for my pickup from the airport told me to go to a "Quik Park" vehicle for pick up (instead of
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very eary to use
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have been using your service twice by now. I travel for extended period of times every two months or so to Europe and Asia. Your service is good except for one major problem that repeated itself twice. I had to wait one hour to be picked up from the ai
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I waited 15 minutes for the return shuttle. The airport traffic was heavy and I think this was a reasonable wait time, though it feels longer standing outside late at night in LA. Thanks for your great service. I will certainly use you every time I trav
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Out of the way. I probably would not use if I was traveling alone.Level 4 was creepy--who belongs to all those old cars?
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was not able to get the entry ticket when i arrived. It was out of order. Also, finding the parking spot was very hard. Directions were not proper. On the way back, I had to wait about 45 minutes for the shuttle. I called 4 times but the response wa
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Been using airpark for few times. The pick up on my return always have to wait for more than 20 mins.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    This is the first time that I have used a long term parking facility while traveling, and it was wonderful. They one and only problem I experienced was the wait for the shuttle TO the airport. But, on my return I didn't have to wait more than 5 minutes
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Reference Reservation # 293817 Upon arriving at 9800 South La Cienega Blvd I was told it was full and to proceed to the Crown Plaza on Century Blvd. where they would honor the reservation. Directions were poor and I missed the entrance to parking and had
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I feel that the shuttle buses are not enough. We had to wait a while on both trips.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    It was just fine.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    fast and efficient
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I fly every other week and use your facility so far my experience has been OK, however on one occasion I had to waite for almost an hour before I was pickedup. Some of you staff need to understand that we are the customers and should be treated as a valu
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    very pleased!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    needs a bigger sign on both directions. i passed it twice.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Item # 4 - On our return we waited 45 minutes for the shuttle. Other customers on the shuttle waited also 45 minutes and one was concerned with their elderly father. There were mulitiple shuttles from different companies passing by at frequent intervals.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I have used this facility on many occasions. i had the worst expierence last night. i waited over 30 minutes to be picked up and the person on the phone told me i missed getting on when it stopped. i was the only person left at the terminal. when the
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    VERY SATISIFIED, WOULD USE THIS FACILITY AGAIN :)
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I was very pleased with the facility and with the customer service. I am stressing customer service because when we got back our car battery was dead. I did not get the yound lady's name but she came up to the seventh level and gave us a boost. She was al
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Unfortunately, I returned to my car to find that it had been broken into, the lock on the door damaged, my battery dead because the light was left on and my gas tank siphoned. Today I spoke with the local manager who said she would try to at least have m
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Very nice, although it was difficult to go all the way up to the 5th floor and higher to get a parking place and actually had to go up to the 7th floor
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Once I found the parking structure, I found it to be convenient and felt that my car would be safe. Your drivers were very friendly and courteous. And the price I recieved as an internet special was exceptional. Thank you!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    The facility was clean, easy access to airport shuttle, very simple and easy check-out, great price.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Bargain prices for a very useful, very accommodating service!
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    On our way to the airport, we had to wait over 30 minutes. It's nice that Shrek was playing (again) on the TV, but it was very cold and 30 minutes is simply too long.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    Basic. It was what I expected.
  • A Traveler
    4 out of 5 stars

    Rating from 752 Customer Reviews

    I had a confirmed reservation at your facility. You moved me to an overflow facility with no notice. I almost missed my flight because of your disregard of common notification practices (and common courtesy.) In future, please DO NOT confirm a parking r

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Our Take on Los Angeles International Airport

Serving over 60,000,000 passengers annually, LAX is the sixth busiest airport in the world and third in the United States. It offers more than 600 daily flights to 91 domestic cities and more than 1,000 weekly non-stop flights to 58 cities in 32 countries on nearly 75 air carriers. The numbers can sometimes seem as daunting as trying to find a parking spot, so let Park Ride Fly USA come to the rescue!

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