- Located just 2 miles from the airport
- Open 24/7
- Uncovered Parking
- Free Shuttle
- Luggage Assistance
Save with Short and Long-Term Airlines Parking Detroit Airport Parking Rates
- Self Park Uncovered - $13.00
Benefits & Amenities
- Open 24/7
- Uncovered Parking
- Free Shuttle
- Luggage Assistance
- Free Parking Rewards
Start Your Trip Worry-Free with Off Site Parking for
Open 24/7 year round, Airlines Parking is Detroit Metro Airport's (DTW) newest airport parking facility. Conveniently located off the I-94, we offer 5,000 self-parking spaces, fenced-in facilities, 24-hour security and luggage assistance upon request. Enj
Park and Fly Reservations Are Risk-Free
What happens if your travel plans change? No problem! You can always change or cancel your airport parking reservation later. We also carry a "No Cancellation Fee" policy for cancelled flights.
Airport Parking Map & Directions for Airlines Parking Detroit Airport Parking
From I-275 and U.S. 23 (Ann Arbor)::
Take I-94 East (towards Detroit)|Look for Exit 198|Take the second right at Merriman Road North|Parking lot entrance is on the right||||||
- Take I-94 East (towards Detroit)|Look for Exit 198|Take the second right at Merriman Road North|Parking lot entrance is on the right||||||
From I-94 (Detroit)::
Airlines Parking Detroit Airport Parking
8325 Merriman Road, Romulus, MI 48174, USA
Showing the newest reviews:
Excellent and efficient.
I have sent a separate email. Someone siphoned gas out of our vehicle while it was parked at your facility, We came in with a full tank of gas because of the cold temperatures and drove away realizing that we were almost on empty. Our vehicle is a 2003
The drivers were friendly and efficient. The woman at the booth when we checked out was surly and totally unfriendly - she needs to learn from your drivers how to treat customers.
We are always pleased with the service of your facility, however, I would like to say that when you established the "truck lane" and we were directed to use it, it was great...........we have a pickup. 4 door. however, since that first time, we are sent to the general parking area and although the truck is not really big, it does stick out in the regular car parking area...........would be nice if you allowed us again to park in the truck lane.........thanking you in advance Ron and Jill Barney
Well lit up, roomy entrance and efficient staff.....
Wasn't sure if we were at the correct place because we didn't see a "ParkRideFly" sign. Also wasn't sure which shuttle to take upon our return because again, "ParkRideFly" wasn't on the outside of the shuttle.
the facility was clean and neat and the staff were all friendly.everything was very efficient. if i ever travle again i will use your facility.
After a week away, we had to get our battery boosted. The truck was there in only a few minutes. It took longer than normal to boost our truck, but the two employees were very pleasant and friendly. We could not say enough nice things about the staff and our stay in your lot. We have used it before, and will definitely use it again. Thank you!!
Very nice stafff. No waiting to or from airport. Will let everyone I know needing the park and ride accommodations know to use your facility. Completely satisfied.
I have recommended your services to a number of folks because I find the lot in Detroit very handy, the vans run very frequently, and the staff is friendly. Please keep your prices the way they are!!!! Thanks, Gerrit Blok
You're doing a good job of providing a good service. Keep it up. The only reason I said that our ride to the airport was not a pleasant one was that the van was really old, rattled a lot, and was very bumpy, ie, it seemed it needed new shocks. But the van for the return portion was fine.
my experience was a very positive one. will definitely use your facility again and I am spreading the word
Seamless effort to park and ride to airport. Shuttle service was there ot both directions and convinient. Will use again and will suggest to my colleagues.
Excellent and quick service!
good. I really don't remember much about the web site. I provided the feedback I wanted to. I hate surveys that insist on answers to every question.
First impression was acceptable However, upon exiting the lot the arrows wewe taking us all over the lot instead of the shortest distance to the exit. We fially had to go in the wrong direction 5 minutes later to get to the exit.
Have used the ParkRideFly before. It has always left us feeling secure, not worrying about what might happen to our car. The shuttles are always around and the drivers are always courteous.
Excellent. Staff greeted me, and I asked for a spot near the entrance, since a friend was following me and taking me to the terminal. Staff member accommodated my request immediately.
Overall, I had good first impressions. I made and paid for reservations "online" and this seemed to expedite the entire process. The drivers were efficient and professional.
I would definitely recommend my friends and neighbors to use your facility.
Orderly, neat and clean, well managed
Compared to Chicago operation, great.
A bit overpriced, but easy to use.
Our first time and it was Fast and friendly!!! I like you better that the other ones we have used at DTW. Thanks!!!!
I have used Park Ride Fly in Detroit a number of times and recommend it to friends. The service for this last trip was excellent, once again. Thank you!
Just fine. Will use again!
Convenient location, knowledgable personnel, and error free services.
We have used other off site parking lots and found this one to be our favorite! We will be return customers!
I have used your fadility many times, and will continual too in the furture. I tell all my friends about your services.
Everyone was polite and helpful. Staff went out of their way to assist customer in finding cars. There were no waits in dropping off and picking up our auto.
You need to mark the way to the exit better. I missed it on the first loop and wound up going back around.
Your place of bussiness was very friendly and very professional. I would recommend it too anyone.Keep up the excellent work!
Trust worthy,clean and courteous would recommend to any one
The pick-up location is hard to find. The little yellow paper needs to have more details.
After booking my two week stay, it was very confusing as to what document exactly I would have to produce so as not to be charged again. The web stated that I had to have my e-mail confirmation but it was not clear which was my actual confirmation....so
great service,no delay
Extremely pleased with the excellent service. As a women travelling the help finding empty space, luggage & finding vehicle upon my return was appreciated. Will definately use your service again! Thanks
Being a woman travelling alone I really, I mean really appreciated having staff pick me up at & drop me off at my vehicle instead of the end of the row. I am use to the park & fly in Toronto where there is very little assistance, you are picked up/droppe
I answered NO to the luggage question, because I didn't bring any, other than a briefcase. We would definitely use you again, and will recommend you to others.
With reference to question #4, it all depends on whether or not one would consider 8-10 minutes long. But I would definitely use ParkRideFlyUSA again.
The experience was good. The site can be made more clean.
I have to tell you that we were very pleased by the very cheerful and helpful gentleman who picked us up and drove us to our car at 6am yesterday morning in Detroit. He is a real gem and I hope you pass along our enormous thanks. We were jetlagged and in
I was pleased with every aspect of your facility except for check-out. The cashier was RUDE! Those ladies need to realize that they are the last impression left with your customers.
safe, secure and easy to find-great drivers
was easy to use for the most part. The only suggestion is that upon returning to airport and going outside (DTW) there should be a "designated"area to go to to catch bus back to the car. This was a little confusing and we had to use our yellow ticket to flag down a yellow bus.
I was impressed with how quickly the drive went to get to the terminals & I love the fact that there was a shuttle sitting @ the terminal when we got back waiting for customers to ride back to the parking lot.
I think # 6 should have a maybe box to check...Your service with the guys picking us up and helping us was great. The lady checking me out was not the that friendly. Our flight was delayed by about three hrs. so we checked out at about 1:15am instea
I was very pleased. It makes going to the airport less stressful knowing you can park your car and get to your gate without trouble. Great Job!!
First time using the facility in Detroit and will continue to use it when I move back to Michigan. I'm a frequent customer of the one in Indianapolis and seeing their affiliation, did not hesitate to use the Detroit lot. Maybe valet parking next? Thanks.
I appreciated the military discount. The phone help was very good when I booked the reservation. The purchase was very prompt and efficient. I would definitely use the service again.
I was pleasantly surprised with the convenience of this parking arrangement.
Excellent location, service, and price.
We had a great experience. We actually followed a van right to a parking spot. The driver helped with our bags and then drove immediately to the airport where the driver again helped with our bags. A van was actually waiting for us upon our arrival home--I'm not sure if it was specifically for us, but it was definitely very nice. The driver drove us right to our car and helped with our bags. Overall a great experience--we will use your facility again and I will recommend it to others.
We had no wait to get onto a shuttle to or from the airport. Coincidently Billy happened to be our driver to and from the airport. He was extremely friendly and helpful. He even helped put my luggage directly into my car which I have never experienced at an airline parking lot. He is a great asset to your facility!
This was the best thing I did was to pre-pay and use your lot. I didn't have to worry about my car. The shuttle was quick to pick me up, and then dropped me off right at my car. Perfect!
Very friendly and helpful particularly because I was running late to my flight. Thanks a lot for your assistance.
convenient and clean facility
Had never used a parking facility before, so were a bit hesitant about the safety of our vehicle. Your facility was great in every way. Would use it again and owuld recommend to everyone we know. thanks for helping make our vacation a fun one!
We were pleased with your service: courtesy, efficiency, friendly and professional staff. Gabriel Chindris
Nice to arrange on line...it was worry free. The van was right there for us at our car, no waiting. The van was right at the airport curb on our return trip...no waiting and very friendly and helpful staff all around. We have used this lot several times and never worry about our car being secure while we are away.
Professional looking business on approach. Staff directed where to go and mini bus picked up straight away. Suggested improvements: More "exit" signs. Whilst leaving I found it confusing to find the exit. There were just arrow boards and the exit sign
because i lost the yellow slip to show my parking spot the driver was more than willing to help find it. At least I remembered what section.
Service is always pleasant and prompt.
I WAS DISAPPOINTED TO FIND OUT, UPON MY EXIT, THAT I DID NOT RECEIVE THE MILITARY DISCOUNT THAT I HAD ASKED FOR WHEN I PRE-PAID VIA TELEPHONE. I WAS TOLD THAT I SHOULD HAVE PAID $8/DAY VERSUS $10/DAY. THE ADJUSTMENT WAS NOT MADE AT THE EXIT, EVEN THOUGH I PROVIDED MILITARY ID PROOF. I WILL NOT BOOK ANOTHER RESERVATION UNLESS I PAY $8 PER DAY OR LESS.
The facility was clean, and asphalt. On arriving the shuttle was right there to collect our luggage from our parked car. On return, there were two shuttles waiting. The checkout was quick and simple. I already have spread the word on prepaying for parking. Surprisingly, no one knew of prepaying. I certainly will do it again. The experience was easy and simple.
I registered on the website ahead of time, so I just entered the facility and parked. The Yellow VanBus was there quickly. Upon my return, the VanBus was waiting in the ground transportation area and within minutes I was back at my automobile.
Your facility was easy to find. I really liked being able to park myself and take my keys and felt my vehicle was safe and secure while I was gone. Your shuttle drivers were helpful and pleasant and I will definetly use your service next time I fly out
The service was very professional and courteous.The bus driver that pick us up waited to make sureour car starts before he leave.We definetly use your facility in the future.
The shuttle staff were very friendly and we were very pleased with the service and will definitely use your facility again and refer it.
very good experience. Location was easy to find, staff very helpful and polite. Service was excellent. Will stay again.
Fast and efficient service, which did not make my travel time longer. All employees were very customer oriented.
We are always pleased with the guidance to a parking spot and quick transport. Drivers have always been very, very courteous.
Convenient and efficient!
Very Good. I was handed a slip of paper with the location of my car when the driver picked up my bags and the driver who took me from the airport back to my car even put the bags in the trunk for me which was really appreciated after a long trip.
i have used your facility before and everything was great; so, i used your services again. TY
I was impressed with the service you offer and would use your facility again if flying out of Detroit. The only thing I did not like is that our return driver failed to get out of the vehicle and put our luggage in the back which meant for a tight fit with all the passengers in the front of the van. The driver taking us to the airport did help with our luggage just the one who picked us up did not.
Extremely pleased with the speed of parking and promptly at the departure gate. It left me with plenty of time to relax before my flight. I had allowed more than enough time before my flight anticipating delays in parking and waiting for a shuttle. Great job!
We had used your facility before and saw no reason to change. I amswered 'no' to the last question because I made the reservation on the phone.
Found to be a great service and convenient. Well organized and maintained. Shuttle drivers polite and courteous. Thanks
The only concern I guess I had is that when we first came in we were told just to go park the car. I had no idea about when to show you guys that I had paid in advance. And for a fisrt time flyer it is a little nerve wrecking, then on top of that leaving
WEll managed and easy to use.
Would like to be abel to get points on a days free parking since I used this site Aug. 2011, Nov.2011, May 2012, Aug. 2012, Nov. 2012, & May 2013 and will be using it at least 3 more times this year.
everything went smoothly and I was impressed with the service and staff
Absollutely perfect. What a breeze. Pick up at lot was prompt, driver very helpful and friendly. Return to lot, found yellow van immediately upon claiming luggage, comfortable ride, pleasant and helpful driver. Felt secure. A+
I've used ParkRideFly a few times and have never been disappointed. I am definitely going to continue to use and recommend this service to my friends/family!
put arrows to the exit at the end of every lane
I was extremely pleased with my overall experience and would highly recommend it.
It's always good - that is why I keep using it.
I will use you again. My shuttle picked me up immediately as I walked out of the terminal. The driver was very polite and professional and appreciated my business.
We were not familiar with the area at all and ended up parking at QuikPark. They were gracious enough not to charge us a second time which we were very grateful for. They said it was because it was the same owner for both parking lots.
Was treated very well.
Airlines Parking always does a great job. The staff is always polite and we've never had to wait to be picked up at our car or when returning from the airport. Being able to reserve a spot and pre-pay online is very convenient. We will definitely use Airlines Parking again.
We have used Airline Parking many times because we appreciate that we do not have to wait for a shuttle.
We were very pleased with your service. We felt our car was very secure when we left it. You were very organized! A shuttle was waiting when we returned at approx. 11:30 pm - a pleasant surprise when we didn't have to wait.
Very well organized!!!
Passes by by two buses and finally crowded onto a bus returning home from trip.
There was an error on the times the website allowed me to select. I was only able to choose from 1am - 1:45 am for leaving & returning. Thankfully it gave me an error for the leaving time as that was in the past. You need to fix your website drop down box.
I was pleased with the service I received. I have used this facility before...I sort of paniced, when I arrived in Detroit,I saw the ParkRideFly on my confirmation, but thought, I may have parked in the wrong lot...I parked where I wanted, but afterward noticed I was at Airlines Parking, instead of ParkRideFly...I got where I needed to go...figured out later the info on the confirmation e-mail was correct for the place I parked. Thank Goodness!!...DKB PS: They need to work on resurfacing the lot...many potholes!
Nice. It was especially helpful to find the shuttle waiting when we arrived after 10:30 PM. Made a long day end very well. Keep up the great staff attitude and service. Thanks.
I had to wait a half an hour to get picked up when I entered the lot; had to call the front gate and tell them that I was waiting in the aisle for a ride;
Very efficiently run. The bench style - old buses- are tough when trying to let people out at their cars as inevitabley, the first people out are way in the back so everyone has to move to let them out. The new ones are better and easier to get in and o
No waiting around for a bus.....great service!
Excellent service and felt comfortable leaving car in parking area.
very good service and friendly drivers. will use again.
I was impressed with your service. Will use you again next time we travel.
First time using your parking facility was great.
Close, convenient, and very efficient
When I arrived there was a shuttle there already. The attendence help me with my luggage at the lot and also at the airport. I will tell my family & friends to leave their cars in your care when flying out. Also to be able to do everything online was really great.
We were uneasy about leaving our car for a week anywhere, but looking back you lived up to our expectations. Thank You Richard DeBruine
Drivers where very helpful and friendly
your drivers were very pleasant and helpful thank you
Great, will definitely use again in the future
Everything excellent EXCEPT pick-up Next 2 in line for shuttle, but asked to wait for another shuttle Second shuttle parked in different area Mad "cattle rush" Had to fight for a spot on third shuttle
Amazingly fast and courteous service!
Efficient,pleasant,prompt,friendly. I did leave a book on the shuttle and called to report it within 15 minutes of being dropped off at airport. Left my name, the book name, my driver's name, and my return date. Checked with office staff when I returned 6 days later. One employee said yes, she had seen it in the lost and found, but the other employee could not find it. I did not make any accusations at the time, but it did make me wonder if it made it to your lost and found, but then was taken by an employee. I again left my name & number in case it re-surfaced in the lost and found.
I would appreciate better directions or a map describing how to get to your location. I used OnStar and it worked fine, but the person wasn't too helpful on the phone.
The Shuttle Drivers were very friendly and helpful. This was the first time we have used ParkRide and did not know what to expect. When we arrived at the check in gate the procedure was not explained to us so we were a little confused as to what we were supposed to do.
Very easy to use. Was impressed by the service and will definitely use again!
Everyone was very friendly and efficient. Both leaving and coming back the shuttle was waiting for me, not the other way around. Wonderful experience!
Always have had a great experience, very structured, convenient, prompt & courteous service every time. You guys are doing a great job and I look forward to using your services in the future.
It was amazing! Everyone was so nice! The driver was very helpful and i loved being picked up at our car right away without having to wait for a shuttle. Upon our return there was a shuttle already at the air port which was such great luck and he quickly saw we had our yellow slips so he pulled up and helped us right away. What a great experience!
Rex Z THE DRIVER ON THE WAY TO THE AIRPORT WAS VERY AMMUSING A GREAT WAY TO START A VACATION
Very nice experience. I have never had to wait for anything at this facility and the people are very helpful!
The staff was almost too quick!
After moving from Ann Arbor several years ago, this was my first opportunity to use your facility so I don't know how long you have been using your new vans, but they are fantastic. So much easier to get in and out than the old ones. I will continue to be a loyal customer whenever I fly out of Detroit.
Very good and friendly service. It would be nice if ParkRideFly would make the users aware of the actual name of the facility that will be used, i.e. Airport Parking, etc. It becomes a little confusing when you are looking for a sign that says ParkRideFly and the sign reads something else. Other than that it was great. Thank you.
Slightly overwhelmed by the number of other parking shuttles at airport upon arrival while waiting for yellow shuttle. Must have arrived at a bad time as multiple shuttles arrived within 4 minutes.
Excellent customer service and friendly staff. Would use the facility again for sure! Thank you.
Internet pre-paid rates were considerably higher than the rates at checkout. Published rates were $54.00 for a week and I paid $74.00 for eight days. That seems like $20.00 for one day.
shuttle was waiting right by where I parked. Driver Charles was a pleasure. I will definately use your services again.
Service is great! Drivers are friendly and helpful.
The drivers were very helpful and friendly.
I received excellent service and I felt perfectly safe using this service,even at 1 a.m. Thank you!
I was very impressed with your operation. I will not hesitate to recommend you and use your services again.
I will always park at this establishment -- I am totally satisfied.
Nice Job -- keep up the good work
well organized, clean, easy in and out, people friendly and professional. will use again and recommend to others definitely.
Very friendly and effecient
I was very impressed when we used your facility in Chicago a few years ago but not this time. Direction that we followed we went to Park Fly and when we left they said we were at the wrong place but then a lady quickly came over and resolved it. So I am
Extremely happy with the service. Wish I had done this before. Will use again.
Although I prefered to park with you versus the airport I didn't appreciate you jacking the cost up $12 from $72 which I was quoted to $84 which showed up on my credit card!!
I appreciated having assistance with finding a parking spot when we arrived...it was very nice following the bus, having the driver point out a location to park, and then being immediately available for us to board. The drivers both on dropoff and pickup were very cordial. The one thing that could be improved: Clearly marked exit signs. A clealy marked exit route was not easily found, as the arrows seemed to point to the left, away from the exit, and did not seem to indicate that it would be ok to turn right, go through some barriers, and exit. We finally did that after driving around.
Very impressive service for a major metropolitan airport. Certainly beats off airport sites in Toronto!
Great service, great prices. Definitely would recommend to others!
All went well. We were very pleased with the service and will return
A very pleasant end to a stressful flight I arrived several hours late and no additional fees were charged I have recommended your facility to others and would not hesitate to use your services again thankyou!!
Great! Definitely will use again. Thanks
the website was confusing as to where the facility was. I had to call to be sure. THere were 2 parking places listed and i wasn't sure which one to use.
This is the first time I used your parking facility. I did not realize that all I had to do was show my online receipt, or that Discover card was not accepted, or that I did not even need my credit card, so I went through about 15 minutes of "checking out" of the parking facility. And, truthfully, the attendent may have told me to just show my receipt, when I parked, and I had just forgotten. I will know the procedure next time, and I will not hold up traffic... I actually pulled over and out of the way of other cars.
I left my keys on the van - they were retrieved for me and kept until my return. Upon my return the van driver helped my get my keys from the office and then took me to my car. I arrive late in the evening at times, and the security of having the driver wait to make sure my car starts and all is well, is wonderful. Excellent service, and always with a friendly smile and good conversation. Thank you again. I wish I had started using your services several years ago when I began traveling from Detroit. No more parking on the airport grounds for me.
Huge & well organized
I was very impressed with the service at this location. Even tho there was no-one else going to the airport at the same time as I, they immediately took me there. Thank you!
A little concerned that the web site name didn't agree with the name at the gate. It was a little difficult finding our way out of the lot in the dark, confusing signs for the exit, but overall, we were very happy with the service.
This was the second time we had used this facility. The first time was during the daytime. This time was early in the morning when it was still dark. The signage about where to park was somewhat confusing to me, possibly because the black on white arro
Fast, friendly, convenient and inexpensive
Great services! I will definitely use the facility again!
Great and efficient service!
Great experience. Economical. Have already recommended to friends.
Biiiig.....There's a ton of cars in there...I used it last year and knew my vehicle would be fine in the compound...I'll definitely use it again if I fly out of Detroit Wayne
We were very pleased with our experience and have used other parking facilities but will definetly return for your service we were very impressed with the service and friendliness of your staff it was a stress free experience. Thank You
Very helpful and friendly. The only thing that was a bit confusing was the actual name of the company because it is different on the website, but other than that it was fantastic!
This was our first attempt at flying from DTW and your service certainly helped us to determine that we will use this route again rather than go from Toronto.
Service is consistent. Drivers are always courteous and helpful. Arriving after dark this time, driver waited and made sure my car started before driving on.
I will definitely use your facility again. I tell all my friends!
My family is greatlly pleased with your services and we have been recommending you to everyone.
Your facilities and staff are excellent. We have used them the past three or so years and have found it to be easy and convenient to book. Any questions we have had have been answered thoroughly and with a pleasant attitude. The only thing we missed having this year was the winter discount coupon but even without it your facility was the one we chose. We will be using you again and we have suggested to other friends that they also use you when they go on extended travel.
Quick, predictable, friendly and precise. What more could I want? Well, covered parking for one, for when the weather is inclement.
Clean, friendly, convenient -- great value
This is the first time I have parked at the airport for any length of time. I was impressed with the efficiency that my reservation was handled online and especially at the facility itself. Even though we arrived at Airlines Parking at 4 a.m., we received a friendly greeting and a shuttle was immediately available that followed us to a parking spot where our luggage was loaded into that shuttle. After a few more pickups, we were on our way! I was pleasantly surprised that we did not have to wait at all. On our return, there was once again a shuttle available to take us back to our vehicle. Promptness was appreciated at 1:30 a.m.! I would most definitely look to this site for parking at DTW again. Thank you much!
Your facility and services were outstanding but your sign to direct people to your facility needs improving as our reservation said to park at ParkRideFlyUSA but we drove around forever trying to find you as your outdoor sign said US Parking ONLY and not ParkRideFly. This would eliminate much frustration for travelers. Thank you again for such wonderful service!
Can't think of a better place to park! Everyone we've met has been super nice and pleasant!
Great facility and awesome service!
Fast and efficient service! Great facility to have at the airport!
Great service! Definitely use is again!
Great service, definitely use again!
Very pleased, thank you!
Your shuttle drivers were personable & very adept drivers. They were cheerful and helpful. The web site was good...but not great to book. I had to keep checking to make sure I was booking the correct parking service on Merriman and not Middlebelt. Perhaps you are one and the same with two lots? I would suggest that when being dropped off at the car (I was a first-timer so I didn't know the exact exit location) that the driver simply say something like, "Just head to the exit which is right next to where you entered" or something like that. The arrows at the end of the rows proved a bit confusing after a 9 hour flight! Just a thought.
Had a little difficulty finding the place but once I was there everything went smoothly.
use this facility all the time and everything works just fine
Excellent as always!
We used your service several years ago and when we needed to park our car recently close to DTW, your facility was the first one we looked for. Your drivers are patient, courteous and helpful. Overall we had an excellent experience and will both recommend your facility and use it when needed in the future. Thank you
I have valet parked, airport parked, Hotel parked and, now, Airport Parking parked. For real value and top notch service, I highly recommend your facility. I have waited as long as 45 minutes for a shuttle from the park and fly hotels ( which requires a phone call to access) but as I came out the door of the airport, there sat your shuttle ready to take me RIGHT back to my car. The drivers on both legs of the trip were courteous, safe drivers and very helpful. Thank you for such a great experience.
Our flight had originally been canceled and we were really helped by your company to keep the same reservation for a new flight. Great service and people.
big, easy to find and enter
we use you every time we fly and will continue to
Parking was easy and every thing went smooth. Your staff was nice & friendly. we was very impressed.
I was happy to be able to find the parking site and to be able to get in and out in a flash.
It looks a bit run down but we were satisfied with our service and would use it again.
Easy to get into, your staff at the parking facility were very friendly and courteous and the drivers were outstanding. I will use your parking facility in the future, and let other people know about my experience with it. Thanks for being there!!
We were so pleased with all aspects of our parking experience from the online reservation through the extremely clean yellow busses, safe drivers and courteous check out. We will always use ParkRideFly on Merriman Road from now on!
Everything was perfect, great job!
Absoutely loved it. Would use again and again.
I had no luggage to deal with so assisatnce was not necessary My car had a dead battery and I was helped with that I pleasant experience as always
I was detained some time because I could not find my voucher on my return trip. I had the reservation number but it was not acceptable at check-out. I am sure I wasn't the first person this happened to.
Park & Ride, I was extremly impressed with your service. On my return I was unable in to get my car, my son would not let me drive because of the bad snow wheather. When I was able to come to get my car I very surprised to find your roads where plowed and cleared which made it so easy to leave,we even brought shovels with us for digging my way out and did'nt need them.
I ended up booking our reservation by phone. It went fine but was surprised after the fact to see there was a "reservation fee" charge. I probably would have still made the reservation in this manner but it should be "revealed" up front in the conversation. This would be my only negative comment which hopefully will be addressed. All other facets went well. Thank you for a pleasant overall experience.
My first impressions are the facilities are very efficient and the drivers are very friendly..
Great parking service
very friendly and helpful driver
I thought that it was well organized and was impressed. However, I was not as impressed when I arrived back after my trip and saw that someone had backed into my car and left some damage to my bumper. Small enough damage, but still upsetting.
With today's worry and threat of break-ins/theft, car security is of high importance when my vehicle in an un-familiar place. Your facility is safe and secure and gave me peace of mind while on my vacation. Furthermore, I try to take the best care possible of my car and parking spots at locations are not always a respectable distance between my car and neighboring cars. This sometimes results in dents/dings. Your parking spaces are a good distance between cars that allow for easy exit and entrance of my vehicle while providing enough room to keep the integrity and appearance of my car intact. The shuttle drivers are friendly and prompt and are invested on getting you to the airport safely and prompt. Overall, a great experience that is often one of the hassles of air-travel.
We found the website a little challenging to negotiate but managed to book our spot while we were at our hotel in Detroit. We hail from Canada and other than the website challenges, the staff was great, the facilities were fine, lots of spots, very organized and the shuttles were there exactly when we needed them both ways. We will definitely fly out of Detroit again and will absolutely use parkridefly again for our parking needs. We likes getting the tag to tell us where we parked, in Toronto you are responsible for remembering yourself! Driving staff helpful and friendly and the gate keeper, right on the ball withh directions of where to park.
We would absolutely use the ParkRideFlyUSA.com again. We were totally happy with the location, the shuttle service and the professionalism! Thank you!
I liked the price!!!
Very easy to use. By making reservations and paying ahead of time, made it very quick to get out at the end of our trip. Drivers were very nice and courtious.
very efficient both drivers were wonderful and friendly
Extremely easy to find...park...shuttle...shuttle...returned to car and even place luggage into truck of car...I'd say this is 5 star service...Thank you for making it stress free:):)
When coming home on Saturday evening, 3/19/11, your driver was rude and unpleasant. He made a couple of not very nice comments and the last one was the worst. When I stated that my car was the one with the Jesus sticker on it he stated "that figures".
Big, and efficient.
I was very impressed with your service. Your staff were very helpful and friendly. I will definitely use your service again.
very friendly and helpful staff.
It would be nice to have car detailing.
Everything was great
It was what I expected it would be.
Exactly what I expected
excellent service as always!!!
Courteous employees, prompt service.
Efficient and courteous
they were good - a little more frequent runs to the airport. We waited over 20 minutes and the people we were standing with had been there longer
Good friendly service
Excellant service and prices. Will use again.
The facility is very well organized, the staff friendly and curteous and very helpful.
My huysband and I had an awesome experience with you folks. The shuttle staff were pleasant and courteous to not only us but others around us. I would come to your parking facility again.
Staff was very friendly & the ride to the terminal was very smooth and pleasant
Friendly staff. I especially liked the ability to print the "PAID" voucher ahead of time when I made the reservation, and just use that upon leaving. When my focus is just on getting home from a trip, I value that efficiency. The arrival was also efficient. I liked that the van was sitting and waiting while I parked. Overall, a very efficient operation.
courteous and professional-easy to use-excellent!!
Close to the highway there and back. Shuttles got us there quickly and was there when we walked out of the terminal! When I go for more than a day, I will use this site from now on. Best price around as well.
I frequently use your facility and have always been pleased with its appearance, the friendly staff, the cleanliness of the buses and the efficiency of service.
Clerk at check out either was new or inexperienced. When handed the printed receipt didn't know what to do. This included how to ring it up. I will continue to use this facility as reps are friendly and the price is right.
Everything worked out perfect. I loved the pick up at the auto and the return right to my auto
Fast, efficient service.
There was a slight deviation, in the price for being one day over, but the attendant explained that there is a difference in pricing when it is done online. It was worked out between us, and I left. I paid 10.00 dollars for a one day overage. All in all this was an allright parking setup.
Excellent service. I felt very confident in leaving my vehicle in your care. I have already referred a couple of friends to use your facility. I will use your facility again.
Services were wonderful - attendants and drivers were extremely polite and very helpful. Would definitely use services again!!
We were very impressed with your courteous staff and very timely pick ups. Excellent we would definately use the Yellow Bus again.
Very Friendly and Helpful!
I haven't used Airlines Parking for quite some time and I was pleasantly surprised to see that you had new buses - very clean, spacious and comfortable. I was picked up immediately when I parked my car (the bus was waiting for me) and I was able to catch
All went smooth and quickly
Easy to locate, very large lot, could use more signage to help find the exit, especially at night.
I was especially impressed by my shuttle-driver (Charles) who scraped all the snow off my car for me!
When I went through the middle booth of the check out lane a lady was my check out person. She greeted me and began to speak very fast and i did not understand what she was saying. I informed her I was old, hard of hearing and to slow down. She repeated what she needed and I finally understood her. I did not at first understand what ticket she was asking me to present but then I did. After this time she appeared friendly BUT short and direct. When asked how to get back to the Metro she was informative,direct but helpful. Please remember the customer is not always right, but they are the customer. Other than that, my visit was A-Okay. Jim
Big! Efficient, little wait time. Fast check out.
The first bus was full, waited for a second bus, which a passenger boarded by mistake and had to be returned to the terminal.
The person at the window did not seem very familar with the voucher from the computer showing we paid. The person used the first sheet of my email reply to confirm payment and ammount instead,
Staff and driver were very helpful and friendly and we will use you again someday.
I was very happy with your services! I am planning on booking another stay today!, thanks, Rob
Really nice. Will definitely use again.
Friendly and helpful people assisted us when we came in and when we returned to pick up our car. It was helpful to know that our car was safe and there for us upon our return.
we both used to be business travelers and have not flown but once in five years. your facility continues to offer fast, efficient, fair service in clean comfortable vehicles. the internet pre-pay purchase was quick and easy and much cheaper. my only concern was losing my paper receipt during my vacation.
Large and a little bit of a maze--- but all worked out fine.
We have used your facility before. I am always pleased by the promptness of service both going to and from the airport. Thank You!
First time that I have utilized your service. I will continue to do so as the opportunity occurs.
I was disappointed that you would not honor my AAA member card. The clerk at the check-out said that since I had already paid on the internet, I was unable to use the card. Since the AAA rate is cheaper than the internet rate, I will NEVER make an internet reservation again. I will show my AAA card at check-out and save the extra money. Jeff Shimp 616/850/9229
best idea ever!
I had never used a park and fly service before. It was so easy and I was pleasantly surprised how well it went and how friendly everyone was! Thanks!
I was glad to find that the drivers were very friendly, there was no waiting for a shuttle, and the reservation and checkout processes were very quick and simple. Everything went perfectly.
Safe, well-lit, courteous staff!
The young gentleman that drove the shuttle was so pleasant both going and when we came back from our trip....he actually seemed interested in where we were going and made conversation so easily.He was very, very friendly and He made our day!! Never got
Excellent service...vary pleased. Will do it again
Lots of shuttle vehicles - maximum wait was 15 minutes. Great service and plenty of parking
very good experience. will definately use your facilities again.
Execellent facility, service and very friendly and cooperative personnel.
Outstanding option. Best trip to Metro ever!
Check out process: There was great mention of having the bar code on our confirmation printed and ready for leaving the lot. I printed up three pages just in case. The check out guy wasnt' really interested in the barcode, all he wanted was our orange ticket which we got going into the lot. No real big deal, but we did misplace the ticket. We thought it was unimportant because of the emphasis the info placed on the barcode print out. It took several minutes to find it..a lucky find...and during that time I believed that I probably would end up paying for the park again and going through a lot of paperwork to get my money back. Should be improved; the orange ticket was important. The name at the top of the page is park, ride, fly, USA. At 4 or 5 in the morning its pretty dark...and guess what business name I was looking for? Park, Ride, Fly, USA! But there is no such name on any bill board I could see. I almost left the facility...but decided to check with a woman in the office. I trudged over to the window and she never heard of Park, Ride, Fly, USA...good thing I asked for the address otherwise I would have thought I was in the wrong place. Came close to leaving and that would have affected my flight time. True, the info said first parking lot on the right...but without the business name, I was slightly confused and a little hesitant to maybe mistakenly park in the wrong place. Other than those two items it was a great deal and I'll use your place again.
This was the first time I used your facility and I was very impressed with the short time it took to get in and park and then get out when I came home. I will definitely use your service again and I will recommend it to others.
Very nice all though the mini BUS needed shocks and the AC on Return Bus
Easy to get to and employees very helpful.
We've used it many times and it has always been a positive experience. One time I had left the car lights on and the battery was dead when i returned from my trip. They jumped my battery for me and I was on my way home in minutes.
We were very impressed by the service we received. We would definitly use ParkRideFly again in the future!
Amazingly easy and just as represented. We would use this service again.
Great!! Will use your services again. Thanks!
I was blown away with how cheap the price was for the excellent level of service that we received. I will continue to use this service in the future.
Overall very good, however, not offered the aaa/caa discount ! As first time user of Detroit Airport, and Your facility, called to find pick up location and was told someone was on the way, then they hung up, it was assumed that I knew where it was.
Friendly employees and always willing to assist customers.
It was a good experience. I did have some hesitation, however, when I arrived because of the different name on the facility and that on my reservations (facility identified as Airline Parking.com). I wll definitely use again.
Great experience -- only confusing part being new to the facility the arrow signs were confusing when going to exit.
Efficient and very friendly staff - have added you to our "favourites" and will definitely use your service again. Thanks
Arrived after midnight after 8 cold nights and driver waited until the car started (so our battery was fine )
I have used Park n Fly many times and will continue to use it because I have always happy with the service.
liked being taken to my car. it made it easier than parking in the BIG ramp at the airport
Exceptional service! Will NEVER park at the terminal again..price was good, service good, very quick to and from the terminal. Excellent!!
Great experience. Thank you so very much.
I have used this Detroit site since the mid sixties and always found it to be efficient.
well, this is a first time and we did not know about any of the services. We went on the web and we saw your location. Very easy to get to and easy to depart. Very pleased with your service. I will recommend you to others
Great - I would point out, however, that your website says DTW is in the Central time zone but in the 8 years I've been flying in and out of there, it has been in the Eastern time zone!
Reasonable,convenient,quick and effecient.
excellent service as always
Very fast service, friendly workers! Would definatly use this service again!
The one thing that stood out to me as being inconvenient was the need to print out my online reservation confirmation to show the exit attendant. I don't have a printer at home, so I had to make a special trip to a copy shop to print it out, and I found
No complaints, except I think a $3 charge for paying in advance on line is excessive.
Overall excellent service and better than I would have expected. When I made my reservation and pre-paid I had no idea that there was a five O'clock check out time. I got into Detroit at five O'clock and it was six O'clock before I was in the car and ready to check out. Because it was after six O'clock the attendant had to get advice as to what to do. This took a little time. I was afraid that I was going to be asked to pay more and that would have upset me, but I was permitted to leave. If I make pre-paid arrangements for a certain day I would not think that there should be a five O'clock cut off time. Who can say when flights will get in. We were delayed fifteen hours leaving Washington when we were bumped off of a flight.Overall your service was excellent and I will park with you again.
Great Service, good prices
The driver was great when I arrived as my flight was 3 hours earlier than expected. I apprecited the fact that he made a point of getting me there quickly. Thanks so much
No issues and everything went fine except the Northwest plane broke down and we were stuck in the airport for 12 hrs.
Friendly staff. Right away a shuttle was there and the driver loaded and unloaded everything. Since we had never used the Detroit Airport before he took the time to explain where to go and where someone would pick us up.
have used your facility before and have never been disappointed!! thank you!
I have used your facility several times. However, I think the online registration has improved your service a great deal.
Great experience and smooth as silk service ! Thanks !
Both shuttle drivers were excellent, happy, friendly and very helpful. The return to my car was exceptionally good as the driver waited to make sure my car would start in the 10 degree weather.
You guys are great! Great rates and great service!
Close to the airport, fast, efficient and courteous service! Keep up the good work! I'll definitely park there again!
pleasantly surprised with ease of transfer travelling alone with 2 year old & her gear (stroller, diaper bag, etc.). Will definitely use again, far superior to detroit metro on-site self parking.
Everything was fantastic. Driver was very helpful with luggage and after traveling all day...it was nice to just be able to be picked up without waiting and taken to the car, helped with luggage and fast checkout so we could get on the road for home. Thank you John J. mangona
drivers very friendly and helpful
I had problem with check out. at check out, I did not have my printed confirmation payment document. But at check out they did not accept my payment confirmation code. I had to pay the money again. When asked about reimbursement, I was not given a good re
Pick up and travel to the Airport was great. The return drop off to my vehicle was not very good.
When I made the reservation I stated that we would be returning at 11:00 and they must have put down 7:00. The person working the exit gate took care of it though. Thank you for your service.
was confused looking for park ride and fly at 5am in the morning when the lot was signed with airlines parking. would have been helpfull to have your logo under theirs.
I was especially pleased to see the courtesy van/bus waiting at curbside when we left the airport terminal. Our flight was delayed and arrived 8 hours late & I was so happy to see your driver at that early hour of the morning waiting at curbside.
Have used your lots on several occasions and find It very convenient. I refer many folks your way and would most appreciate a free day of parking for the future.
Very prompt, friendly service. Van drivers (both ways) were polite and helpful.
organized, clean, friendly
Friendly, fast, and efficient! We appreciated the help with our luggage upon our return in a blizzard in Detroit! Will recommend!
It was very secure and helpful to know that there is a parking site for travelers being away for so long. I was also very pleased w/ your prices...I would recommend and use your services again. Thankyou
This is the first time I have used the park ride and fly service. I had a great experience so I will do it again. Our flight came in late but there was a shuttle waiting for us and it took us straight to our car. No worries at all. Thanks
I am overwhelmed with gratitude! I lost my travel documents including parking location and paid receipt. The driver locatedu car licketty split and the manager accepted the email receipt on my iPhone. Thanks!
The exit counter was the worst person I ever seen in my life. I asked her if I could use the $2 toward the credit card payment and the only thing that person told"You already paid", question was asked three times same answer, also asked her about using my CAAA card, and the same answer was given and all I wanted to know if I will get a discounn, and the same answer was given and to teel you the true I will ever recomend to all my friend who really fly fron the states to different places not to choose your facilities. I am so dissapointed because a friend of my referred me to your services but it is NOT as I was told.
Great experience and leaving our vehicle in your good hands was a pleasure. We would use your services and recommend it over others.
We always try to use 'THE YELLOW BUS' with the car side service and efficient trips TO and FROM the airport. Kepp up the good work. The Parkrideflyusa.com website, however, has been slow and challenging but I was still able to use it.
Excellent service, would recommend to friends and family
Overall was excellent facility and service. Only problem was upon leaving, was we forgot about the orange ticket we got when we arrived, so had a hard time locating it when we tried to leave. Eventually found it and then had no problem.
This was my first time using ParkRideFly and I would definitely use it again.
Excellent in everything. We were on the shuttle as soon as we entered and same coming home. Liked very much being able to pay ahead of time so we didn't have to save money for paying as we were leaving.
Shuttle was at my car as soon as I parked and also at the terminal on our return trip. Your entire process from prepay to check-out could not have been any quicker.
Great service and so easy
Regular customer and really love the service
Excellent as always
Very happy with the service, would certainly use your vacility again.
We didn't keep our parking tab with us we left it in the vehicle...the driver helped us find our truck. Very happy with service, safety and location
We have used Park Ride and Fly numerous times and have always had prompt curtious service. We also appreciate the 'yellow' easy to spot vans.
felt car was secure in the facility-would recommend this location to my friends
Safe, secure, courteous drivers and staff. Would highly recommend to friends and family when flying.
I have used this parking location seven or eight times and I have always been extremely satisfied with the experience.
Very good service, prompt pkup on our way to airport from lot & when we returned from our trip, there were 2 vans waiting,we didn't have to wait at all. Driver & all staff were friendly and efficient.
Both drivers were very friendly and helpful and drove safely. The service is very convenient.
Billy and Herman are great drivers.
Everyone was very polite and friendly. The parking lot was very secure, clean and orderly. Parking and pick-up was very fast.
Our driver was very friendly and helpful. Check in and out was very easy.
Excellent service as always
I said no to the above question because I was looking for the "Yellow Bus" and it is hard to find on your internet site. I finally had to call and find that you in fact handled airline parking. I have had nothing but excellent experience with airline parking and will continue to use and recommend however you need to improve your web site.
We have used the Merriman Rd facility near Detroit Metro Airport several times. Have not had a bad experience. will continue to use your services.
This was the first time that I had used a parking facility when I had to fly. Usually I would have someone drop me off but having taken the plunge. I would refer you guys over and over again
We are grateful that you have a military discount and have used it twice. You went above and beyond this last trip as my husband mistakenly took and extra empty suitcase and loaded it on the shuttle. Your driver took it and kept it in the office until we got back. That was so nice and so much appreciated.
Easy to find, and arrange on-line. Competitive rates and appreciate the military discount.
Great employees , excellent service, secure safe facility. Will definitly use again as well as reccomend to family and friends.
excellent facility !!
Very courteous, friendly, and helpful personnel at the Merriman Rd facility. We will definitely utilize this facility again in our future travel. We did not have to wait any length of time for a shuttle to or from the airport. Very glad we made reservations utilizing your facility. Thanks again...
Very convenient and quick service...very happy with your facility.
Another very pleasant experience.
Facility and services in general are fine. You have a couple of minor issues: 1) The printout of the instructions from the reservation on the Web site don't specify that you need to keep the little orange ticket you get on the way into the parking lot for presentation (in _addition_ to the reservation printout) when you leave the facility. 2) Why are you charging a convenience fee for making a reservation online, when you make more money that way? That's stupid, and leads me to believe I'm being ripped off, relative to what I'd pay normally (esp. if I come back from my trip a day early.)
Was very good and a great deal the only way to do long term parking in my opinion
I left my keys on the van, but they were retrieved and available for me when I arrived back in Detroit. Thank you.
I am very pleased with the service, and since I am an older, small, woman, the security of the lot and the care of the drivers for my welfare is vitally important. I really appreciated the fact that the driver made sure my car would start before he moved on to drop off other passengers. The temperature was about 10 degrees and it was snowing, and I felt confident that I would not be stuck.
This was the best airport parking service I have had. I will use tell everyone to use you.
well organized and run
EXCELLENT! We have used ParkRideFly for most of our flights out of Detroit Metro and have not been let down once! My mother and I were on a trip a few years ago and when we were taken back to the car, the driver waited to make sure our car started before he left us. To you, that may be a days work, to me, it was above and beyond and very much appreciated. Keep up the most excellent service!
Everything was great. I would definitely recommend you guys to friends and family. We plan on taking another trip later this year and if we fly out of Detroit, we will be using you again!
very easy to use & the shuttle was waiting when we walked out of airport
This was my first time using any type of off airport parking and it was great. I will definately use this again and will tell others about it.
Staff well trained. Service was timely and organized. I am interested in a "frequent user" program, if available
Easy to use with printed out voucher made leaving quick and easy. Thanks and we will use Detroit Airlines parking again. The Knott's
i was thrilled with how easy this was to park in your facility, it was probably the easiest part of my whole trip!
Didn't know the procedure was for me to follow the yellow bus around, so that caught me off guard a little, but I like the syetem. The shuttle driver wrote the wrong area on my slip, so upon my return it took the driver a little time to find my car. Also, now that the DTW green parking rate is $8 per day and your rate is $9 a day, I likely will try the green parking next time to see if I like it or not. Happyu Holidays, Fred
Very good first impression. Price could be a little lower.
My first impression was that your company doesn't care enough to make sure its customers can find it's facility in a timely manner! The reservation sheet I printed off my computer had you listed as "ParkRideFlyUSA.com," not as "Airlines Parking." So I dr
well organized and ready to help us. we had never used your service before, but we will again. thank you.
The parking lot we went to in Detriot was very well organized and easy to use. Both drivers were very friendly and even comical which made for a stress relieving time both to and from the airport.
We have parked there before. Never have to wait and everyone pleasant.
Signs in the lot could be a little bigger & clearer to find the exit.
A GREAT SERVICE !!! Came home in a rainstorm and was taken care of superbly by your staff. Definately will use you in the future.
Great facility and great service!
Great facility and great service.
quick, easy and friendly
I thought it was well organized. I loved how I was followed right up to my parking space. It made my trip so much more convenient
Easy access,friendly staff and nice vans.
Excellent! We will use this again.
We are very impressed by the level of customer service shown by your employees. When we got to the airport to depart I realized I was missing my phone. I went back out to your driver, he took me right back to my car where I had dropped it. I was very impr
Love the huge red sign out front. Easy access. Tim drove our van today. He was friendly and fantastic.
WE WERE INITIALLY CONCERNED ABOUT LEAVING OUR VEHICLE AT THE AIRPORT FOR THE WEEK, BUT FOUND THE SERVICES TO BE VERY SATISFACTORY.
Easy to find. Easy to Park. Friendly, courteous and professional staff. Will use the facility and the ParkRideFlyUSA.com website in the future. I'll also recommend to friends and family.
my first impression was a very good one your facility is great and your staff is wonderful thank you.
Excellent job! My best experience with a parking/shuttle service ever. Keep up the good work!!!
my battery was dead, they helped me immediatly get a free jump, i was very thank-full Kevin Miller
The Detroit facility has a different name on the street sign, no street number and was most difficul to find in the dark. I had to call it directly to see if it was the same place at which I had my reservation.
It made our trip a very stress free one. Great drivers, too!
Fast, friendly and efficent. The way to park, ride and fly. Thank you
This was the first time I used this type of off-airport parking service, and I was very satisfied. I expected longer waiting times for shuttles, etc., but was pleasantly surprised. I will definitely use your service in the future.
Oh my goodness, it's huge!
clean. Courteous. Good value. Convenient
Effecient, friendly and helpful. Both drivers were incredible and made parking and the trip to the airport so easy. One suggestion- directions to your site on the website.
The process went very smooth and I did not have to wait at all! It really made traveling more pleasant. I will definitely use your services again and am happy to refer your company as well!
My husband and I both commented on how friendly the drivers were. In fact, we found the entire experience to be very efficient and friendly, with the exception of the cashier we encountered as we exited the lot. She wasn't nearly as friendly as the driv
Everything was great. I worried at first that maybe I shouldn't have prepaid - wondering if my email confirmation would be accepted as payment. However, the cashier took it with a smile = said "thank you" - and we were on our way! Thanks again.
It was excellent. Our return flight arrived around 1:45 am, but we still did not wait at all for a shuttle. Thanks.
Each of the employees I had contact with were very pleasant. I had no wait time when I arrived or when I left. Roger and Ray were both great - helped me with my bag (even though I didn't really need the help). When leaving, Ray made sure I was all set and pulling out before he left the area - very nice!
Not my first time, you have great service.
Excellent, your service made the hassel of parking a wiz. It was pouring rain when we parked. One of your people was right their with a van and an umbrella to assist us with our luggage. I also prepaid and that made the checkout even easier. Will recommend you to everyone I know.
We were told by the shuttle driver that you would match the competitors coupons if we provided you with a valid coupon. We presented it upon checkout and told since we had used a third party we couldn't use the coupon. Your banner stated you accepted others coupons did not state this! False advertising!!! We will not use your facilities again.
I am a regular customer and really happy to use this great service
Excellent, efficient service.
This is the first time we used off-site parking at Metro. We found it fast, friendly, and convenient. We will definitely do it the next time we fly.
the fast and friendly service we receive each time we used your facility,keeps us coming back. keep up the good work.
No complaints....But your service is no better nor worse then any other competitors who I have used before. I will use you guys again - as this was my first time flying from Detroit and I am now familiar with your company.
I would have liked a discount or less expensive option for parking, but it wasn't too outrageously expensive and the service was worth every penny.
This is the nicest park and ride experience I have ever had. I literally walked out of the airport, got on the shuttle bus and drove off the lot in less than 15 minutes. Thank you very much!
Even though lost my orange ticket staff were very helpful in getting me through the gates on my way home. Very friendly staff and would use again should the time arises.
Great, fast and efficient service. Reasonable rates - great experience.
When the shuttle picked me up at my car the driver gave me a ticket with the parking area. After my trip I was on the shuttle going back to my car. The driver asked where my car was. I told him 5B. When we were approaching my car I pointed it out to him. The driver said "that area is 5A, I thought you said 5B!" He acted kind of snotty about it. I was only reading what was on the ticket!
I think you have excellent service, and it is much appreciated, but I also wonder if it is time to drop your price a wee bit, as parking right at the airport itself is getting cheaper, ie, $10 in the Blue lot, and I think $8 in one of the other lots. Please consider this. Thanks.
As usual, you were amazingly efficient. Your driver was friendly and helpful, and we felt comfortable using your facility. We looked for you on the web to make our reservations, since we used your parking last time, but were a little disconcerted by the multiple names you use, that is ParkRideNFly as well as Sirlines Parking on your shuttles, but were convinced we were on the right site by your reference to the YELLOW shuttles, which we remembered seeing coming and going at the airport - ON TIME - WITH REGULARITY! We do wish though that we had known you could drop our car at your facility and then be delivered across Merriman Road to the Holiday Inn. If we had known that we might always use your facility in conjunction with the Holiday Inn. But we enjoyed our trip more knowing that we could always expect to find the YELLOW shuttle at the airport when we arrived. Thank you.
Excellent in all respects!
The service was easy to use, and the overall service was outstanding. I actually wasn't expecting as much service as I received so I definitely plan to use the facility again.Very very professional.
My fault, I lost the ticket to retrieve my vehicle, but still had the on line print-out which showed I had paid. This cost me an extra 1/2 hour at 1 am which I did not think was necessary. The attendant was very courteous, and again I lost the ticket. But, why do you have this redundancy, and why do you not explanin the ticket recieved at check-in is of greater importance when you attempt to leave the facility?
Not my first time. Used it last year and always used the one at Indianapolis where I used to live.
Stewart (outgoing) and Charles (incoming) were friendly and efficient getting me to and from the terminal.
I have never before used airport parking in Detroit. I was very pleased at the efficiency of using your website for my reservation and the friendliness of your staff, both on the phone and in person.
I have used ParkRideFly in the past, that's why I came back; will also use in the future! (:
It was very clean and the person who greeted me as I entered the lot was very nice and helpful. One of the best lots I've parked in. I will definitely use this lot again!
excellent service as always
Easy access and excellent service to and from the airport. Great care of our car for the 5 days it was in the lot.
Everything was very good. Thank you, Dawn
Very well organized. Love the fact the van follows you to your parking spot upon arrival, the slip they give you with the area you parked in is a bonus. Upon picking up our luggage there were two empty vans upon leaving the terminal. You people have it together. Thank You vary much, you (Airlines Parking) will be recommended as well as P.R.F. USA.com. We have been and will continue to be life long customers!!
very plesant and efficient
The service was outstanding. As soon as we arrived we jumped on a shuttle and they dlievered us right to our car. Checkout was effortless as we had paid online. We normally park at the airport but figured we try it out and save a few dollars this trip.
Excellent! Fast, friendly and pleasant! Just curious did I receive a discount by booking online or would I have received a bigger discount by using my AAA card and paying at the gate? Please let me know. Thank you in advance. [email protected] or 517-393-3611 - Dana L. Tryon
We regularly use your service. You need to improve your website.
The service was excellent. Check in and check out was fast and we were on our way within minutes after leaving the airport.
Drivers polite and friendly, almost no wait for shuttle inbound. Slight delay at the gate when leaving the facility
For whatever reason, there was a line that did not move (10 minutes) as we were checking out at 11:30 PM. I think it was a problem with a customer who was refusing to pay his bill. Everything else was first rate.
quick, courteous, friendly, helpful, easy
We are return customers. You are fast, courteous, and efficient.
staff was very helpful and professional won't leave until they were sure my car would start gave directions to get to the exit and helped with my luggage was very satisfied with your facility and will use you again
I find your website user friendly for the most part. However, after making the reservation I had to change vehicles and park a different vehicle under the reservation. There is no way to make a change such as this. I find this to be cumbersome. I had to call the 800 number only to be told 'not to be concerned, just tell the greeter, who couldn't have cared less. It turned out to be a non issue. However, your website should either clearly state that the specific vehicle parked is not important, OR provide a means to change vehicle information. In additon, you could have a provision to store more than one vehicle under my profile.
Everything was fine.
THE YELLOW BUS WAS HOT AND NEEDED AIR CONDITIONING. DRIVER WAS COURTEOUS AND EFFICIENT.
Excellent....I use it whenever I travel and always book online. It would be nice if there was a link to the online reservation on the Airlines Parking web page.
upon return airlines parking (yellow bus) took more than 10 minutes to appear. During that time we saw many (red) bus's and vowed to use them next time
Staff us always helpful. The driver was very helpful with locating our car
I always use your facility when I fly. Very convenient and drivers have always been extremely courtious.
Very impressed!! However your "on line" directions relative to the document needed when exiting the facility is somewhat confusing. When receiving e-mail after reservation is submitted the directions are different than in the original "on line" directions for document needed at exit.
Another job well done by the people at this facility. We have and will continue to use your service. Thank You, The Raspberries
Super service - excellent price!
Run very efficiently.
it was nice but you guys really need to salt the isles it was slippery.
Pleae know that this is the 2nd time we have used your parking facility and we are very satisfied with the service provided. We feel very comfortable leaving our car at your facility and your staff have always been very nice and accommodating. We will definitely use your services again when traveling from Detroit airport. Thank you. Susan Sharp
I will not use you again. Everything was fine, but when I checked out the parking attendant would not give me my receipt back. All your web site said was that i bring proof that i paid, i did and she wouldn't give it back or print me a receipt. Now i won't get reimbursed. Never again. She was defiant and said , too bad! Your drivers on both ends were fine the shuttle was there, but so was every other shuttle and i doubt they were rude at checkout.
My meeting was canceled ,however I asked if I could re schedule for my meeting in Boston later this month ,but no one responded to me or answer my request for a possible refund,I would like to recommend your service able and use it again how ever I would like a responds
Wonderful service!! Thank you,
We have used Airlines Parking in the past and were very happy with the service. We made reservations with a different parking/shuttle service for another trip and didn't like it as much -- driver did not load luggage, and we had to drag it onto the shuttle and heave it into a rack ourselves. The shuttle itself wasn't as nice and overall service was lower quality. We went back to Airlines Parking for this trip and will only use Airlines Parking in the future.
VERY fast! We were very uncertain about using your facility, but our inhibitions were quickly taken away because you were so efficient!
The facility was surprisingly close to the airport, seems to run extremely efficiently and in an organized manner. I was very thankful to not have to wait (at all) on both my trips to and from the airport. Staff were extremely friendly and the drivers that I had were both warm and made the ride pleasant for all aboard. I felt that my car was very safe and secure in the lot, which was important to me. I will definitely use this facility again and recommend it to others. Thanks for the great service!
Clean, secure and orderly
Park and fly is good. But the staff put the wrong location on the yellow piece of paper and it took 10 minutes to find the location of my car when I was returned. Instead of 8 E the staff wrote "8 AN". It is better to improve the location marking.
Great service! Very friendly and very efficient!
facility was great, easy to find, service was very good, we had only small carry on luggage, but your driver was very good with his help. i would certainly recommend this to other people i know and will use it again. doreen
Very large and very organized. Easy to find and very easy to get in and out of. We were taken care of immediately. One of your shuttles was already at the airport when we walked out! We will defintely use ParkRideFly again. I also loved getting the extra speedway points for parking with you. Thank You, Dawn Uricek
It would be nice if you had the street number on your building. We drove by it as we found the signs confusing. After we pulled into the lot we were not sure where to go as we had never been there before. Once we got to the booth I showed the guys my confirmation and asked them if I was in the right spot and they said I was. The name that came out on my confirmation and the signs you had posted on along the road were not the same. Very confusing.
I have used your service quite a few times and had been pleased. This trip we had to wait at least 15 minutes for the "yellow bus"...we never had to wait this long before and that is why we use your company. We had to call for a bus Certainly hope your service isn"t slipping.
very friendly staff, will use again
First of all, I had my daughter, mom, sister, nieces & nephews with us and some help with the luggage would have been nice. I made the reservations in advance to avoid any problems and to receive my gov't discount to find out upon my return that it was not communicated with the staff. Supposedly my e:mail had an attachment of the coupon for printing out that I never received with the confirmation e:mail. I checked upon my return and there was no attachment. I did get my deposit refunded after coming out-of-pocket with an additional $20.00 upon departure. Suggest that if you are not going to be helped with your luggage, this should be taken off the site. Question-Do the transporters have air-conditioning?
This was a much unexpected great experience all around! Thank you so very much!
Fast, easy, efficient.
Very friendly, customer service oriented company - will definitely use again
I was very pleased with your service. I will definitely use your lot again. The check out was quick and easy. Thank you for your outstanding service.
The van is always waiting or is there within a minute to pick us up. Always easy to use. We always use this car lot. It is by far the best. We have used several in the past. Will always use Airlines Park
Nice Parking Lot, but crazy direction arrows have you turning numerous times to get to your section. Sections are rather large so everyone on the bus ride back is searching for their vehicles...The staff "fetches" your luggage and they do help "the nice looking woman" but the process takes a long time if your not one of the lucky ones to get dropped off 1st. US Park is a better choice in my opinion...
Very helpful and friendly drivers. Felt car was in good hands while we were on our trip. Very little wait time for pick from airport. Highly recommend for anyone flying out of DTW.
Affordable and So Easy!!! The drivers were so friendly!!
bus greeted me right away, very clean and air conditioned. On return trip, bus was already at the shuttle station; and when my battery was dead, a person came within 5 minutes to jump it. I was very pleased.
Very convenient. Staff was very friendly and helpful.
This location is so convenient to the I 94 and the operation is highly organized both for check-in & check-out. Website is great ans easy.
Awesome service, as usual. It's the only parking facility we use when flying from DTW. Thanks again!
Give them a second chance. Signage in lot is poor (appears thrown together), with numerous traffic cones and arrows (like a maze). Exit route is not clearly marked. After 13minute wait for shuttle,driver said he didn't need yellow ticket with parking spot identified. He just called out every section, row(i.e. Corporate parking, anyone in corporate parking, row 1 anyone in row one, which section, what kind of car, a what kind of car,. . . . ) I was so ready to get of the bus. Its back to US Park for me & my associates from now on.
I have used ParkSleepRide in the past and did not have to stay over night for this trip so thought I'd try the ParkRideFly service. We used the Airlines Parking and believe they are the best for shuttle service to and from the airport. ParkSleepRide is a better deal for parking rates but this was definitely cheaper than paying the rate at the gate.
The reservation was made and paid for in advance which was great! No problem when we arrived and no problems when we returned. All staff was pleasant and very helpful. There was no waiting after we picked up luggage and walked outside to transfer back to our vehicle. Loaded others quickly and no long wait before being dropped off at our parked vehicle. The shuttle was clean and the drivers had clean and neatly pressed uniforms. Very professional appearance. Will use Airlines parking in the future. Great experience.
Our flight from Frankfurt to Detroit was delayed by over 4 hours due to mechanical difficulties on Lufthansa flight 442 (9/6/13). Once we made it through customs and arrived at the parking lot it was 10:30pm (or 4:30am on our Germany clock!). We went to leave and drove around in the maze of arrows we were to follow and finally found the exit after 5 minutes. Discovered that we received no "orange ticket" upon entry and now were subjected to a ten minute additional delay as my DL and vehicle registration was recorded. Plus, I was charged an additional day's rate since I was late. Really...no provision for not being at fault and arriving late? Eight dollars lost which added insult to injury.
Since the first time I used your lot I have never parked anywhere else. I always suggest your parking area to all friends and family. You take all the problems out of parking and finding my car. Plus help with my bags and really fast service to the airport.
Essential parking service done graciously and efficiently. Well done.
We have used your service before & will use it again. Your drivers are very friendly & helpful. I would just like suggest one thing. First I should mention we had a late arrival flight. Our driver Scott, had to ask airport staff to please not fill up his van. I don't know what the policy is... but Scott was only able to service 2 paying patrons on his van. I find no fault with Scott at all, but the airport staff seemed rude. Just thought you should know & am wondering if airport staff could have a special van pick up or a limit of 3 or 4 per bus? Thank you, Anne S.
Was fast and efficient check in and when we returned from our trip. Shuttles got us to and from the airport quickly and safely. The drivers in both cases were pleasant and helpful with the luggage. Little confused when we returned at night following the signs to the exit. Not a big issue, but might want to challenge the signage.
Very efficiet and staff were all very friendly....would recommend and for sure use them again.
Loved prepaying for my parking. Airline Parking was very easy to find off I-94. All staff was great! My ride to and from the airport was quick and easy! Thanks :)
I like this facility. I can book on line and know that my car is safe and secure while I am away. The yellow bus stands out when coming to the area where all the shuttles pick up.
Love that you've also partnered with Speedway to offer points for using your service
This was the first time I use the parking at Merriman. I have used many times the parking in Indianapolis. Check in was fast. Check out was fast. At the parking, the exit is not well indicated. The Van is yellow, but it is not indicated anywhere that the Van is yellow. it does not have the banner like other shuttles. I would have preferred that this was indicated either on the website or the receipt. It took me 30 minutes to spot the Van, even this because one guard at the airport told me that it is the only yellow Van. I waited a couple of minutes and 2 Vans arrived the same time! these 2 issues need to be corrected to ease the life of your customers. I will give you another chance just to see if these issues have been corrected, otherwise, the choices are multiple!
I use this service every time we fly out of Detroit. Staff is courteous, pleasant and efficient. You can travel at ease knowing your car is safe. Never had to wait more than 15 minutes to be picked up from a return flight. Highly recommended to be included in your travel/flight plans.
This facility was easy to find, and easy to use. We were picked up instantly both when dropping off our car and when we returned. Our driver (Mike) was very pleasant and professional. Will totally use this service again!
An excellent facility My driver waited while I started my car and even helped me scrape the windows of ice and snow!
Excellent, no problems
Over all parking my vehicle with your company was efficient. From my previous experiences I expected this. The pick up at the Detroit airport was not as easy this time. The driver was parked further down the way and not visible as he was blocked by other shuttles. When I finally spotted the shuttle and waved at him instead of greeting I got "why didn't you come right over"? I was not the only one that did not see the shuttle. Once the customers realized that the ride was there they all approached the vehicle. In the end the driver had to request 2 or 3 more shuttles for passengers that were left waiting. This will not deter me from using your facility in the future.
VERY HAPPY WITH YOUR SERVICES
The only issue is the lot itself needs allot of repair.
The shuttle drivers, gate attendant, etc were very cooperative and helpful and they did their best to make sure our needs were met. The only negative was the time it took for the pick up at terminal to return us to the lot - and this is probably more due to irregular and unknown demand at the pick up area. Interestingly shortly after the first shuttle appeared and the driver noted the backlog 2 more shuttles arrived, probably at his calling.
Very efficient. No waiting. Staff was courteous and because our car was in a secure, monitored lot we had no worries. Very easy to get to from I94.
We were running late for our flight and mentioned this to the driver who went right away to the airport for us. We were so appreciative.
Great service - especially from Tim and Wayne to and from the airport.
Our experience at Park & Ride, Detroit was a very pleasant experience which included immediate service and pleasant and effective personnel. We will certainly use them the next time we fly out of Detroit.
Always a pleasant experience
Every time we have used this parking service we have been more than pleased.it is easy to book online. We have not had to wait at the parking facility or the airport. The drivers are friendly and helpful.
We checked in very early in the morning around 5am on our date of arrival, and checked out around 2am on our departure day. Everything went very smoothly; easy to find the lot, easy to park, shuttles right there when we needed them, and welcome help with our bags.
After reading reviews, I have to say I was a bit on the fence about using this service. Too many comments about how the staff was unhappy or short tempered. The staff members we spoke with and had dealings with during our trip were positively outstanding and they seemed to genuinely love their jobs!! Can't wait to fly out of Detroit and use this facility again.
Have tried numerous shuttle companies at the Detroit airport. Some didn't help with baggage, some didn't speak to you much and some we always had to wait awhile for. Have been using airlines parking for a few years now and have found them to always be pleasant, helpful, polite and very quick service, never have to wait. Would definitly recommend this shuttle to anyone flying out of DTW.
We have used you many times before always good. This was the 1st time there was quite a wait for shuttle back to you at 2:30pm. But would use you again. Thank you
Everything was fast and efficient made our trip less stressful
Even though there are many, many cars in the lot, Airline Parking knows how to get one in, parked, and on a shuttle to the airport - all within a few minutes. I've always appreciated that. And by being able to tell the driver (upon return) the location code from the slip provided when parking, the driver takes me right back to my car. The service is excellent.
Great service as always
I've never had a long wait either going to the airport or coming back. Great service.
Prompt and friendly. Very seldom have to wait more than a few minutes. Normally someone is there immediately.
Please develop a phone app to replace the printed bar code receipt.
Close to Airport .Plus the rate was reasonable.
All went well.....nothing to suggest at these time.
Always a pleasant experience
This is the best way to park your car!!
On our return our drive was delightful He was friendly and even brushed the snow off our car A lovely man
we were so pleased with the service. When we were picked up on returning, we were happy with the promptness. Our driver even helped to scrape our windows.
Other than having to wait a while at the airport for pick-up, the service was fantastic: door to door service at a reasonable price. Everyone in our family was impressed and we would use Airlines Parking again.
I encountered an issue with the pricing. Website offers discounts for AAA Members. Unfortunately I was told upon check out that the discount onlyy apples to customers paying and showing AAA Member ship card. I explained to the attendant that the website offers the option for AAA discount but that upon making my reservation the dicount was not Pplied and I thought the issue could be resolved upon my return and exit. The attendant then explained that they have never heard of such a thing and there was nothing that could be done. I asked to speak to a manager and another employee female began to explain that I was mistaken and that any discount issues were not the airlines parking facilities responseability as a third party is used for booking. I was then told there was nothing that could be done. According to the advertisement AAA members Pay $9.00 per day the addeants says this only applies to paying window cutomers. I am very sadden that because I use the online service to not only book my reservation, I can also check availability . We all know that parking is at a minimum during the Christmas Holidays. I've been a long time customer and have enjoyed the discounts and perks the park ride and fly business has provided. Online is very convient All I wanted was the discount to be applied . Thank you Peace and Blessings
Airlines Parking Detroit never fails to impress me. I've waited as much as 30 minutes for a shuttle to arrive to pick me up at other lots, but at Airlines there's almost always a shuttle waiting for me before I even have a chance to open my door. The ride is quick and easy and the drivers are always friendly and happy to help with luggage. When I used the service this time it was quite cold outside but we walked literally from the airport doors right into a waiting warm shuttle. Checkout is always fast and friendly as well.
The ease of parking and the helpful, friendly, knowledgeable staff started and ended my trip wonderfully. There were no worries about getting on my flight on time!
This was an excellent experience. I normally park in short-term but due to an extended vacation I opted for long-term parking at Airlines Parking DTW. They were prompt, efficient and courteous. Beat my expectations and will return.
Because of our AARP discount I used Airline Parking for the first time. The person I spoke to on the phone let me know that as a first-time user we had the right to a 20% discount instead of the usual 12%. The whole process was easy and we will definitely use this company again when we travel again.
I have been using parking companies associated with Park Ride Fly regularly for years because it is always good service that is quick and efficient. I was disappointed this last trip, both on the way in and out. On the way in, they told me to go to a section that was full so I parked in the next closest area. They had said a shuttle would be waiting but there were none, not even in the section I was told to go to. I was way in the back so I called the front to have someone come back. 3 times a shuttle drove near me and I jumped out, yelled and waved, and they kept missing me. It was pouring rain. Finally they found me- I had been there about 10 minutes waiting for someone. On th way out, I got in at approx. 12:20am on a Sunday night/Monday morning. I called to make sure a shuttle would be there. 10 minutes later one shows up but there are SO many people waiting not everyone could get on so they had to call for more assistance. Fortunately, I got on but it was so full it took me forever to finally get to my car. One lane with a 5 car backup was open when I was trying to check out. Finally a new lane was opened. I was on the road by 1:05am. It took way too long. Especially if customers are pre-booking, the company knows approximately when we are arriving and should be more diligent. OR you should tell customers to call the company when they get in to ensure enough shuttles are en route. I have had other pretty good experiences with this company so I will likely keep using them but otherwise I would not. I may try the other Park Ride Fly company available through DTW next time.
Both our trips from & to our car were great. Drivers were friendly,shuttles were available within minutes with minimal wait time, vehicles were clean and both drivers helped with luggage and seemed to enjoy their job!
It was a very quick,efficient and pleasant experience.
RUDE CHECK OUT STAFF
This was the first time we used. off airport parking. It was a great experience and we will use Airlines Parking again. All the staff were very helpful and friendly. They made it very easy to park our car, gave us a slip of paper with our parking section so we would remember where we parked. Easy to spot our bus on arriving back to our home airport. (YELLOW!) We could not have had a better experience.
When we got down to the pickup area, there was a van there waiting and we got right on. No waiting at all!